Joseph Heywood

Leading and developing a team of Media Development Executives to outsource fresh prospects, hit daily targets and collaborating with internal departments to ensure each appointment is set-up perfectly to deliver the presentation of our world-class product.

• Engaging directly with senior leaders across the business
• Ensuring Media Development Executives meet and surpass personal goals
• Designing and implementing initiatives that continually motivate staff and creating a thriving working environment
• Conducting detailed analysis and generating reports to highlight areas for improvement
• Coaching and training new starters
• Ensuring a strong focus on customer service is maintained in line with PHMG’s membership to the Institute of Customer Service (ICS)

Meeting with contacts from businesses of every size, shape and sector of the worldwide market to present PHMG’s world-leading portfolio, identifying which services could benefit their business and helping them to establish their audio brand.

• Developing audio branding expertise to explain and promote the concept to key company decision makers, helping them understand how they can sound as good as they look
• Demonstrating the benefits of our On-Hold Marketing, Auto Attendant and Out-of-Hours Messaging services to key company decision makers
• Discussing their existing telephone procedure to identify any areas that can be enhanced
• Advising how companies can create their audio brand and use it as a valuable business tool
• Explaining how the On-Hold Marketing medium can be used to cross market and up-sell a company’s products and services
• Tailoring a bespoke audio branding package designed to meet each client’s requirements
• Managing new business relationships to seamlessly introduce clients to the audio branding process

On my return to the UK, I was offered a management role in direct sales. Active Energy Direct works alongside leading UK energy suppliers operating solely within the commercial market developing new B2B contracts at director and senior management levels. The company has a successful eighteen year history with a client base of over 30,000.

• Negotiated contracts with vendors to secure best possible terms
• Developed strategic partnerships for sustained growth.
• Collaborated with stakeholders to align business goals and objectives
• Optimised operational procedures for improved productivity
• Identified opportunities to drive business growth, diversification and expansion
• Spearheaded training programmes, enhancing team capabilities

I owned and successfully ran an International Bar & Restaurant on the Costa Brava for ten years. It was sold as a thriving entity and I returned to the UK choosing a more conventional lifestyle for our young family. I mentored and managed an international team, dealt directly with international and local suppliers, built a strong community profile.

• Managed accounts, budgets, payroll and projections whilst becoming proficient in both Spanish and Catalan.
• Recruited locally and from UK based government agencies. I trained and developed our team, inspiring them to deliver a high level of customer service.
• Maintaining focus, evaluating competition, understanding our patrons’ needs and improving quality whilst controlling costs formed foundations of what became a widely known, immensely popular and hugely successful enterprise.

Sole management of Harvey’s Bar on behalf of previous employer prior to purchase. Responsible for overall smooth running of the bar / restaurant business performance and local profile.

• Successfully negotiated contracts with suppliers to reduce costs.
• Established successful partnerships with other companies for mutual growth.
• Built high-performing teams to achieve organisational objectives.
• Regularly reviewed performance data, driving continuous improvement efforts.

My first role in an office based 'Sales Floor' environment, I was promoted to Team Leader within my first month in the business.

Responsible for streamlining the lead obtaining process. We identified areas that needed improvement and as a team we worked on motivation and increasing product knowledge resulting in achieving and exceeding challenging targets.

My position was a Direct Sales Advisor selling security systems to commercial and domestic markets. I achieved high sales and exceeded targets in a difficult market. I sourced leads, created interest before qualifying the building for installation, secured payment and wrote the contract.

As one of the bar’s managers, I was responsible for the smooth operation of all bar operating activities including building customer relationships, handling problems, improving staff performance, organising inventory and enforcing The Sports Café’s policies and procedures.

‘Forbidden Planet’ was a family resort focusing on live family entertainment. After completing my Travel and Tourism studies at college I obtained a seasonal position with this company as an actor and a bar operative. I was soon promoted to bar manager. I experienced an exceptionally fast paced working environment in a very successful bar and was mentored by one of the finest and most experienced businessmen in Catalonia. As you will see from my CV I returned two years later to work for him in another of his projects and subsequently purchased his flagship bar – Harvey’s Bar.