Joseph Hale
Wolston, Coventry,West Midlands
Summary
A highly motivated software testing professional with over 10 years of proven experience in Quality Assurance. I have a passion for discovering ways of improving test processes to ensure products are released to the highest quality possible. With a strong focus on test automation and software integration, I've led teams through successful transitions from manual testing to automation, resulting in significant efficiency gains and improved product quality.
Over the course of my career, I've introduced modern testing tools and methodologies, empowering team members with new skills and driving continuous improvement. I thrive in dynamic environments where innovation and collaboration are valued, and I am committed to delivering results that exceed expectations.
Overview
11
11
years of professional experience
Work history
QA Architect
TerraQuest
Birmingham (Hybrid)
01.2025 - Current
- Lead QA strategy across CI/CD pipelines, integrating automated testing at key stages to enhance delivery confidence.
- Expand end-to-end test coverage using Cypress, ensuring robust user journey validation.
- Drive performance testing initiatives with JMeter, identifying and resolving system bottlenecks.
- Define and document technical testing approaches to align teams and support scalable quality practices.
- Maintain and evolve JavaScript-based Cypress test frameworks for long-term maintainability and efficiency.
- Provide QA expertise to an internal AI LLM project, shaping test strategies for emerging technologies.
Quality Assurance Lead
TerraQuest
Birmingham (Hybrid)
12.2021 - Current
- Lead planning and testing efforts across multiple scrum teams to ensure the delivery of a robust and high-quality solution for public users to submit and manage planning applications.
- Successfully implemented an automated testing strategy utilising Cypress for end-to-end testing, resulting in a significant 60% reduction in QA effort dedicated towards releases.
- Designed and implemented multiple automated testing pipelines, scheduled to run nightly, providing the team with comprehensive test results for review each morning. Improved efficiency and early detection of issues, enhancing overall project quality.
- Established coding and automation standards embraced by the quality assurance team, fostering greater efficiency and consistency.
- Line management responsibilities to mentor and upskill QA Analysts, enhancing team capabilities and performance.
- Fostered a culture of quality and collaboration throughout the organisation, driving continuous improvement and teamwork.
Quality Assurance Analyst
TerraQuest
Birmingham (Hybrid)
12.2020 - 12.2021
- Responsible for both the manual and automated testing of an online planning application system.
- Implemented automated testing using Selenium - C# to complete planning application forms from the point of creation, through to the point of submission.
- Advocated a collaborative and delivery focused culture where QAs and developers work closely together to achieve the common goal of the highest possible quality product.
- Successfully delivered www.planningportal.co.uk
Quality Assurance Team Lead
ByBox
Remote
01.2018 - 12.2020
- As QA Team Lead, I was responsible for driving agile standards and leading the team into the world of test automation, whilst delivering 2 separate mobile applications to support a logistics delivery network.
- I was responsible for creating automation testing frameworks in both Selenium C# for web applications and Xamarin UI Test for mobile applications, but also upskilling the rest of the QA team along the way. Upskilling included: Selenium(C#), agile best practices and standards, ISTQB certifications.
- Consistently driving improvement in productivity, quality standards and agile processes to increase velocity and efficiency.
Quality Assurance Analyst
ByBox
Remote
01.2015 - 01.2018
- Responsible for testing warehouse management systems, order placing web applications and mobile applications, all to support a logistics delivery network.
- Mobile device and app testing of legacy driver scanners.
- Main types of testing: Integration, Regression, API, Mobile applications, and mobile device testing.
- Main technologies: JIRA, Confluence, Visual Studio for BDD, Kiln, Elasticsearch, Octopus deploy and SOTI device management.
Junior Quality Assurance Engineer
ByBox
Coventry
01.2014 - 01.2015
- As a Junior QA I was learning the ropes in software testing techniques and technical skills, but was able to progress quickly due to my knowledge of the internal systems that was gained in my previous role as a warehouse team leader.
Warehouse Team Leader
ByBox
01.2011 - 01.2014
Warehouse Operative
ByBox
01.2009 - 01.2011
Education
Diploma - Electrical and Electronics Engineering
City College
Coventry2008
Cardinal Wiseman RC School
Coventry2006
Skills
- Cypress - JavaScript
- Selenium - C#
- RestSharp - C#
- SQL
- Azure pipelines - CI/CD
- Proficient in using AI Tools - ChatGPT, Grok, Co-pilot
- Postman
- Swagger
- JMeter
- Azure DevOps
- Git
- Mobile app testing: Android and iOS
- Accessibility testing: Axe, NVDA screen reader
- Compatibility testing: Browserstack, CrossBrowserTesting
- Recruitment and interviews
- Personal progression mentoring
Additional Information
- ByBox - Employee of the year award (2011) - Received the most votes across 3 categories, voted for by peers.
- ByBox - Personal Progress winner award (2011) - Received the most votes for personal progress as a team leader, voted for by peers.
Certification
- ISTQB - Foundation
- ISTQB - Agile Extension
Timeline
QA Architect
TerraQuest
01.2025 - Current
Quality Assurance Lead
TerraQuest
12.2021 - Current
Quality Assurance Analyst
TerraQuest
12.2020 - 12.2021
Quality Assurance Team Lead
ByBox
01.2018 - 12.2020
Quality Assurance Analyst
ByBox
01.2015 - 01.2018
Junior Quality Assurance Engineer
ByBox
01.2014 - 01.2015
Warehouse Team Leader
ByBox
01.2011 - 01.2014
Warehouse Operative
ByBox
01.2009 - 01.2011
Diploma - Electrical and Electronics Engineering
City College
Cardinal Wiseman RC School
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