Joseph Foy

Promoted to manage Hilti's most strategic accounts in greater Manchester, comprising Tier 1 main contractors and major sub-contractors.

• Own end-to-end commercial relationship across each account, engaging commercial directors, QSs, project managers and site teams to position Hilti's tools, fixings/inserts, software and services.
• Build and execute account development plans to grow share of wallet, identify cross-sell opportunities and secure project-level specification.
• Forecast and manage pipeline through Salesforce, maintaining accuracy on a portfolio worth £550k.
• Lead on-site product demonstrations and proposal presentations, including Hilti software solutions (On!Track, Profis, Fieldwire, Fleet).
• Covered for the Regional manager for the team when on annual leave or sick. Led and supported a team of nine Account and Regional Account Managers, maintaining operational performance and service standards.

Managed a portfolio of up to 150 customers (25-30 focus customers) across main and sub-contractors in the construction industry in Greater Manchester with a portfolio value starting at £390K in 2021 reaching to £480K in 2023.

• Delivered 144% of plan in FY23, 105% in FY22 and 98% in FY21 (Covid) - earning promotion to Regional Account Manager.
• Negotiated contracts up to £300k, building multi-level relationships from buyers through to site managers.
• Identified and converted new business through cold prospecting, site visits and referrals, while protecting and growing existing accounts.
• Opened multiple new accounts with instant spend.
• Organised and participated in Hilti product demonstrations, presentations on proposals and software solutions.

Final role in eight-year progression through the business, managing the company's most commercially important timber mouldings customers.

• Owned strategic accounts end-to-end, building relationships from buyer level through to senior decision makers to secure long-term partnerships.
• Identified cross-sell and up-sell opportunities by understanding each customer's project pipeline and operational needs.
• Delivered weekly forecasting and reporting to the leadership team, flagging risk and opportunity early.
• led product demonstrations across customer sites to embed Dresser products into specification.

• Won new trade and end-user accounts through account analysis, prospecting and direct quoting.
• Promoted new product lines into an established customer base, growing average order value.
• Produced quarterly sales performance analysis and weekly business/risk reporting.

• Handled customer queries on product, pricing, availability and credit terms - converting enquiries into orders.
• managed complaints in line with company procedure, protecting customer relationships.
• Supervised and trained new starters, allocating workload and ensuring deadlines were met.

Picking, dispatch, and counter sales. Promoted into internal sales after demonstrating customer-facing aptitude and supervising new starters in the dispatch team.

Joined as an apprentice straight from school; promoted to foreman after getting NPTC qualifications. Led a team of three, mentored apprentices and managed client and contractor relationships on site.