Joseph Fosuhene
Summary
I am a dedicated, organised and methodical individual. I have good interpersonal skills, am an excellent team worker and am keen and very willing to learn and develop new skills. I am reliable and dependable and often seek new responsibilities within a wide range of employment areas. I have an experience within customer service and IT with an excellent reputation for resolving problems and improving customer satisfaction .
Overview
6
6
years of professional experience
Work history
IT Technician
Parker's
Leicester
01.2024 - Current
- Serving as the first person of contact for IT support within the organisation.
- Scheduled upgrades and regular maintenance to maintain a smooth workflow.
- Liaised with customers on operations issues and requests, providing efficient support.
- Supporting customers with any challenges and difficulties they may encounter with their computers and network device.
Customer Service Agent
Odondo
London
04.2020 - 12.2021
- Providing exceptional customer support through phone calls, addressing challenges and resolving issues for customers to find solutions.
- Assisted customers with varying questions using product knowledge and service expertise.
- Listened actively to offer accurate information and best solution to adapt to the needs of customers.
IT Consultant
Job and Talent
Liverpool Street
12.2019 - 03.2020
- Set-up new users with IT systems and equipment, offering further support and guidance to new starters.
- Maintaining and monitoring the computer systems and networks within the organisation.
- Conducted risk assessments to identify system weaknesses and recommend improvements.
- Ensuring hardware , systems and software are all up to date
Supervisor
Ryman Stationary
Edgware Road
03.2018 - 12.2019
- Maintained spotless and tidy working areas to create risk-free and productive environments.
- Supervise a team of warehouse staff, ensuring efficient and effective day to day operations.
- Undertaking the relevant trainings to improve my profession. Eg Health & Safety,
- Ensuring that customers receive prompt service and quality good and services.
Education
IT Computing
Croydon College
London 09/2016 - 06/2018
GCSEs - 10 A* - Cs including Maths and English
Istituto Tecnico Commerciale A. Fusinieri
Italy 09/2010 - 07/2015
Skills
- Proficient in Italian
- Proficient in all areas such as MS Active Directory, MS O365, MS bit locker, MS Authenticator
- Excellent verbal and written communication skills
- Skilled in operating systems, hardware, printing, security, troubleshooting
- Customer service expert
- Problem-solving
- Leadership
Timeline
IT Technician
Parker's
01.2024 - Current
Customer Service Agent
Odondo
04.2020 - 12.2021
IT Consultant
Job and Talent
12.2019 - 03.2020
Supervisor
Ryman Stationary
03.2018 - 12.2019
IT Computing
Croydon College
09/2016 - 06/2018
GCSEs - 10 A* - Cs including Maths and English
Istituto Tecnico Commerciale A. Fusinieri
09/2010 - 07/2015
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