Joseph Foster

• Managed asset organisation for Unilever's Home Care and Foods brands, enhancing operational efficiency.
• Cultivated strong relationships with Unilever brand contacts, ensuring alignment on brand initiatives.
• Led comprehensive training sessions to clients, agencies and internal teams.
• Managed asset metadata, ensured availability across eComm platforms, and ensuring digital assets are available to the global retailer platforms
• Have sufficient experience with various operational platforms such as PIM and Celtra.
• Experience as manager of 2 Digital Assets Specialists.

• Oversaw quality assurance of digital assets for Unilever brands, ensuring compliance with Global Asset Specifications.
• Provided training and support to agency users on The Asset Bank platform, enhancing user experience and efficiency.
• Acted as the primary contact for designated markets, building relationships and resolving queries promptly.

• Designed engaging Instagram templates tailored for the Gen-Z demographic, enhancing social media presence.
• Conducted in-depth analysis of the student body to inform marketing strategies and design choices.
• Created visually appealing posters and corporate booklets, increasing student engagement by 30%.
• Maintained effective communication with colleagues via email and Microsoft Teams, fostering collaboration.

• Provided exceptional customer support through calls, emails, and live chat, effectively resolving complex queries.
• Demonstrated compassion and care while assisting customers during the pandemic, fostering a positive experience.
• Managed a high volume of calls daily, honing time management skills and maintaining composure under pressure.
• Collaborated with team members in virtual meetings, contributing insights to enhance overall service quality at Serco.

• Provided exceptional customer service while managing the till, enhancing customer satisfaction.
• Collaborated effectively with team members to ensure timely delivery of beverages and food.
• Maintained a clean and welcoming environment, adhering to safety regulations and standards.