JOSEPH EDOSOMWAN
27 henge, sittingbourne ,Kent
Summary
3 Years Experience in customer service with focus on delivering exceptional support and building strong relationships. Capable of resolving issues swiftly and improving customer satisfaction through effective communication and problem-solving skills. Adept at working in fast-paced environments and ensuring positive customer experiences.
Overview
6
6
years of professional experience
Work History
Customer Advisor
M group
Langley , Berkshire
01.2025 - I currently work here
- Made outbounds calls to customer everyday booking appointments or providing customer solutions or helps for different situations
- Took inbound calls from customers everyday wanting to book appointments or providing solutions or support for different situations
- Escalated unresolved issues within appropriate channels guaranteeing timely resolution.
- Remained calm under pressure to handle customer complaints and solve problems.
- Provided exceptional customer service to ensure positive customer experience
- Resolved customer complaints effectively, maintaining brand reputation.
- Helped customers in booking appointments that was suitable to there schedule
- Provided adequate help to customers in emergency situations like having no water.
- Stayed updated on company policies, enabling accurate information dissemination to customers.
Sales executive
smile
Leicester
02.2024 - 11.2024
- Achieved and exceeded sales targets in line with client growth across all products and services.
- Understood customer needs to craft exceptional sales journeys.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Handled high-volume telesales enquiries within call-time targets.
- Fostered a positive team environment, resulting in increased morale and performance amongst staff members.
- Prioritised important tasks effectively under pressure situations ensuring seamless operations during peak times.
Online/internet Manager
Excel Travels
Rickmansworth , Watford
01.2022 - 01.2023
- Fostered a positive work environment with regular team-building activities.
- Streamlined communication channels, enhanced internal information flow.
- Led performance reviews, identified areas for improvement.
- Maintained inventory control, reduced stock shortages.
- Identified growth opportunities through comprehensive market research.
- Secured new business opportunities with successful networking events.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Designed and implemented training to further develop staff based on business goals.
- Created online content for advertisement purpose and also enhance the company reach
Service Advisor
Trimbolt Haulage dealership
Abuja Nigeria
03.2019 - 10.2021
- Handled customer objections with professionalism, converting potential lost sales into successful transactions.
- Advised customers on product range, price, delivery, warranties and product use.
- Answered incoming calls politely and professionally, following up on enquiries and responding to customer requests.
- Identified customers' needs, recognised purchasing potential and closed deals without aggressiveness.
- Gathered and acted upon customer feedback to improve service delivery and increase customer satisfaction scores.
- Demonstrated comprehensive knowledge of car models, features, and specifications to advise customers effectively.
- Developed and maintained strong relationships with customers, resulting in increased repeat and referral business.
- Maintained an up-to-date understanding of automotive technology advancements, sharing insights with customers.
- Achieved and exceeded monthly and annual sales targets through effective planning and performance tracking.
- Utilised CRM systems to track customer interactions, preferences, and feedback, improving service personalisation.
Education
Foundation Degree in Science - science
De Montfort university
08.2022
GCSEs - science
Notre Dame high school
Skills
- Experienced in using various dialer softwares such as vonage and Amazon connect
- Experienced in using scheduling software such as sales force
- Experienced in using software oracle
- Track record hitting targets, working hard and achieving objectives while working from home
- Deadline management
- Workload prioritisation
- Attention to detail
- Excellent time management
- Time management techniques
- Trained Sales/Tele sales Executive
- Amazing customer service
- Customer relations
- Customer engagement and interaction
Languages
English
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Advisor
M group
01.2025 - I currently work here
Sales executive
smile
02.2024 - 11.2024
Online/internet Manager
Excel Travels
01.2022 - 01.2023
Service Advisor
Trimbolt Haulage dealership
03.2019 - 10.2021
Foundation Degree in Science - science
De Montfort university
GCSEs - science
Notre Dame high school
References
Excel Travels
Dmitriy Igor
Dmitriy.Igor@excel-travels.com
Achievement
Raising over twenty thousand pounds in sales for a charity on my first month
Employee of the month for two consecutive month
Trained in customer service and sales
References
Excel Travels
Dmitriy Igor
Dmitriy.Igor@excel-travels.com