Jake Shore
London
Summary
Results-driven professional with a strong background in administrative management and operations. Expertise in optimizing processes, leading teams, and ensuring smooth operational workflows. Skilled in strategic planning, time management, and fostering teamwork to achieve business goals. Adept at problem solving and maintaining high standards of service delivery in fast-paced environments.
Overview
7
7
years of professional experience
2013
2013
years of post-secondary education
Work history
Operations Supervisor
Aeroserve
Slough
2021.01 - Current
- Managed a team of 50+ employees per shift, overseeing daily operations and ensuring seamless service delivery.
- Resolved workplace disputes while seeking amicable resolutions on behalf of the staff.
- Frequently liaised with clients, including British Airways, the NHS, and Marriott, maintaining strong relationships and ensuring service standards were met.
- Coordinated operational activities, optimizing processes that resulted in a 10% reduction in operational costs while improving overall service quality.
- Implemented performance tracking systems, which led to improvements in team productivity and a reduction in customer complaints.
- Handled escalation of operational issues, ensuring timely resolution and continued excellent service to clients.
Office Coordinator
Integrated Fostering Services
Enfield, London
2019.02 - 2021.01
- Facilitated interdepartmental communication by arranging regular team meetings and discussions.
- Streamlined processes and procedures to improve workflow efficiency in the office.
- Supported senior management in decision-making processes through provision of accurate administrative records.
- Handled sensitive information confidentially ensuring trust throughout all levels in the organisation.
- Prepared reports, presentations, and data whilst managing work schedules to meet deadlines efficiently.
Education
Bachelor of Science - Business Economics
University of Westminster
London, ENG 2015.09 - 2018.06
GCSEs - Maths, English, Science
Frederick Bremer School
LondonSkills
- Conflict De-escalation & Resolution
- Supervisory Skills
- Customer Service
- Multi Tasking & Prioritising Workload
- Strict Adherence to Health & Safety Protocols
- Workforce Management Systems
- Delegation & Resource Allocation
- Stakeholder Communication
- Budget Management & Cost Control
Timeline
Operations Supervisor
Aeroserve
2021.01 - Current
Office Coordinator
Integrated Fostering Services
2019.02 - 2021.01
Bachelor of Science - Business Economics
University of Westminster
2015.09 - 2018.06
GCSEs - Maths, English, Science
Frederick Bremer School