JOSEPH DAVIS

• Served customers, processed cash and card transactions, and ensured smooth front-of-house operations.
• Collaborated with colleagues to deliver timely and effective service during peak periods.
• Took customer orders, organised service areas, and facilitated daily venue operations.
• Followed workplace hygiene, sanitisation and customer safety procedures.

• Delivered electronic monitoring tag installation services independently, ensuring compliance with procedures and operational instructions.
• Demonstrated reliability, attention to detail and the ability to follow strict processes and confidentiality requirements.
• Effectively managed appointments and daily workload, ensuring accurate record-keeping and adherence to operational protocols.
• Maintained calm, respectful, and professional communication with individuals during appointments to foster trust and clarity.

• Assisted customers in store and by telephone to identify suitable products, enhancing customer satisfaction.
• Processed sales and managed stock replenishment, ensuring optimal product availability.
• Developed communication skills by engaging with diverse customers of varying ages and backgrounds, fostering a welcoming environment.
• Worked with colleagues on equipment maintenance, including embroidery machine repairs and heat-press work.

• Resolved enquiries and issues from the public, maintaining professionalism and efficiency in all interactions.
• Delivered customer service and administrative support for general repairs in communal properties, ensuring timely resolution of issues.
• Managed a varied workload in a fast-paced environment where priorities could change throughout the day.
• Used Microsoft Word and Excel daily to support administration, reporting and information management.
• Created and maintained detailed reports and administrative records, ensuring accuracy and compliance in documentation.

• Delivered high-quality customer service in a fast-paced hospitality setting, addressing customer needs promptly and courteously.
• Collaborated with team members to uphold service standards during peak times, ensuring a smooth customer experience.
• Processed transactions and contributed to efficient daily operations of the venue.
• Maintained a clean, organised and welcoming environment for customers.

• Picked and prepared products for timely delivery to stores across the South West, maintaining order accuracy.
• Received and processed incoming goods into designated picking and distribution areas, ensuring accurate stock placement.
• Utilised warehouse systems to accurately record and track goods received and dispatched, supporting efficient inventory management.
• Worked effectively within a physically demanding, large-scale distribution operation.

• Arranged and monitored air and ocean imports and exports using booking systems and carrier/airline websites.
• Coordinated multiple international shipments through effective communication with freight companies, agents, and customers.
• Responded to customer inquiries daily, delivering timely updates on booked shipments via phone and email.
• Cultivated strong organisation, problem-solving, and adaptability skills within fast-paced operational environment.
• Completed an 18-month Level 3 International Freight Forwarding apprenticeship while working in international operations.

GCSEs include Maths, English Language, English Literature, Combined Science, Geography and Photography

GPA:

• Double Distinction

GPA: D