Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Joseph Dale

Basingstoke,Hampshire

Summary

Experienced marketing professional focused on developing innovative strategies to boost brand awareness and drive customer engagement. Skilled in leveraging digital platforms and data analytics to create impactful campaigns. Committed to fostering collaborative environments that enhance team performance and achieve business objectives.

Overview

4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Marketing manager

PHL
Upton Grey, Hampshire
07.2024 - Current
  • Conducted market research, identifying emerging trends and opportunities.
  • Optimised ad spend through strategic pay-per-click campaign management.
  • Reviewed and incorporated performance data and client feedback to inform continuous improvement initiatives.
  • Utilised search engine optimization (SEO), pay-per-click (PPC) advertising, and social media marketing to fulfil comprehensive client marketing needs.
  • Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
  • Enhanced brand awareness by devising creative promotional activities.
  • Increased the following of social media business accounts by over 35% and 65%
  • Generated leads to bring in new client revenue and improve bottom-line profitability.

General Hospitality Assistant

Forest Holidays
Micheldever, Hampshire
01.2022 - 07.2024
  • Demonstrated exceptional levels of customer service which helped towards a 15% increase in NPS rating.
  • Managed timing standards in food deliveries to minimise delays.
  • Participated in staff meetings to discuss new developments.
  • Offered detailed advice on product and service benefits.
  • Managed high-volume customer queries simultaneously through effective multitasking.

Operations Assistant

Forest Holidays
Micheldever, Hampshire
01.2022 - 07.2024
  • Assisted with day-to-day operations of the facility, including scheduling and customer service
  • Maintained an organised work environment for improved productivity.
  • Updated databases regularly to enable easy access and retrieval of information.

Customer Service Assistant

Sainsbury's
Basingstoke, Hampshire
11.2021 - 12.2021
  • Managed a high-volume of customer queries simultaneously through effective multitasking.
  • Assisted customers queries using product knowledge and service expertise.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.

Education

A-Level - Digital Media

Peter Symonds College
Winchester, Hampshire
09.2020 - 05.2022

A-Level - BTEC Level 3 Business

Peter Symonds College
Winchester, Hampshire
09.2020 - 05.2022

GCSE's - English language (4) English literature (3) Maths (4) Science (4/3) DT (5) Geography (4)

Perins School
Alresford, ESS

Skills

  • Social media platforms expertise
  • Content management systems usage
  • CRM management
  • Pay per click advertising
  • Social media marketing
  • Website traffic growth
  • New product launch
  • Digital advertising strategies
  • Email Marketing
  • Graphic design
  • Communication skills
  • Effective team player

Certification

- DMI Certified Digital Marketing Professional

- HubSpot SEO Certified

Timeline

Marketing manager

PHL
07.2024 - Current

General Hospitality Assistant

Forest Holidays
01.2022 - 07.2024

Operations Assistant

Forest Holidays
01.2022 - 07.2024

Customer Service Assistant

Sainsbury's
11.2021 - 12.2021

A-Level - Digital Media

Peter Symonds College
09.2020 - 05.2022

A-Level - BTEC Level 3 Business

Peter Symonds College
09.2020 - 05.2022

GCSE's - English language (4) English literature (3) Maths (4) Science (4/3) DT (5) Geography (4)

Perins School

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