JOSEPH DADZIE
TAKORADI
Summary
Results-driven Branch Manager at Standard Chartered Bank Ghana, specializing in business development and risk management. Achievements include a measurable increase in sales and enhanced client relationship management, leading to improved customer satisfaction. Expertise in policy formulation and team leadership has significantly driven operational excellence within the organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
BRANCH MANAGER
STANDARD CHARTERED BANK GHANA
Tema
01.2015 - Current
- Run the branch as a profitable area, managing the sales process by acquiring new business and deepening the existing client relationships and maintain operational efficiency while providing the appropriate service standards
- Generate new business through comprehensive sales activity planning and execution, monitoring and promoting outbound calls
- Cascading and actively executing the retail banking strategy through the implementation of branch action plans for meeting revenue and cost target
- Planning and executing partnership plans to ensure that the overall Retail banking goals are delivered
- Compliance with group policy and standards
- Local laws and regulations, controls and procedures of the bank, and run the branch operations in a controlled and healthy manner
CUSTOMER SERVICE MANAGER
STANDARD CHARTERED BANK GHANA
01.2012 - 01.2015
- Assist Branch Manager in the formulation of Branch Specific strategies for sales and Service and help in the implementation of the strategies
- Manage the Branch in the absence of the Branch manager
- Resolve service issues and complaints handling
- Establish customer retention and recovery strategies
- Customer visit management to maximize satisfaction
- Manage service delivery to review output of tellers, client service officers, branch sales and Service officers and Service Ambassadors to ensure adherence to branch service standards
- Supervise service staff, coach and train new recruits
- Ensure service staffs are equipped with knowledge of products and service, achieve grooming standards
- Supervise and coach customer assistants on sales tag-ons and referrals
PERSONAL FINANCIAL CONSULTANT
STANDARD CHARTERED BANK GHANA
Kumasi
01.2008 - 01.2012
- Generate potential clients for Address walk-in newt-to-Bank client (of any segments) sales needs
- Educate and activate New-To-Bank clients on alternate channel usage
- Conduct Customer Due Diligence (CDD) and open accounts
CUSTOMER SERVICE OFFICER
STANDARD CHARTERED BANK GHANA
Obuasi
01.2005 - 01.2008
- Attend and manage customer queries, requests and complaints
- Deliver quality service to the customer whilst projecting a professional and warm image
- Introduce self service delivery channels to customers and assist customers to sign-up
- Assist in sales generation activities via tele-consulting calls, in-branch tags ons and referrals
- Assist the branch Manager/Business development officers in generation of sales
- Assist ensure compliance with controls and procedures on Customer Due Diligence (CDD)
Education
Master of Laws - Corporate And Commercial Law
LLM
University Of Ghana10-2026
Barrister At Law -
Ghana School of Law
Ghana10.2023
Bachelor of Laws -
Ghana Institute of Management Public And Administration
Accra05.2016
BSC. - Management Studies
University of Cape Coast
Ghana10.2009
Chartered Member (MCIPS) -
Institute of Purchasing and Supply
United Kingdom08.2004
Skills
- Business development expertise
- Expert in risk management
- Policy formulation
- Relationship building and management
- Sales professional
Training Acquired
- Anti-Money Laundering Prevention
- Customer Due Diligence
- Basic Banking
- Operational and Reputational Risk Management
- Service Quality Training
- CyberSafe – Cyber Security Awareness
- Retail Lending principles and skills
- Health Safety and Environment
- Great Employee Training
- Operational Risk Management
Certification
- Member of Ghana Bar Association
- Member institute of Purchasing And Supply UK
Timeline
BRANCH MANAGER
STANDARD CHARTERED BANK GHANA
01.2015 - Current
CUSTOMER SERVICE MANAGER
STANDARD CHARTERED BANK GHANA
01.2012 - 01.2015
PERSONAL FINANCIAL CONSULTANT
STANDARD CHARTERED BANK GHANA
01.2008 - 01.2012
CUSTOMER SERVICE OFFICER
STANDARD CHARTERED BANK GHANA
01.2005 - 01.2008
Master of Laws - Corporate And Commercial Law
LLM
Barrister At Law -
Ghana School of Law
Bachelor of Laws -
Ghana Institute of Management Public And Administration
BSC. - Management Studies
University of Cape Coast
Chartered Member (MCIPS) -
Institute of Purchasing and Supply
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