Joseph Cooley
Limavady,County Londonderry
Summary
Technically proficient automation and data specialist with extensive hands-on systems experience. Demonstrates strong problem-solving abilities and effective communication skills. Proactively learns new technologies and methodologies to enhance performance and efficiency.
Overview
21
21
years of professional experience
Work history
Band 4 Data Management Manager
HSC Pensions
Derry, Derry
2018.02 - Current
- Write and produce Tableau reports on Pension Scheme Data
- Write SQL scripts to analyse and report Pension Scheme Data
- Scrutinize monthly and annual data from employers to load onto system in bulk
- Use dataloads to make changes to historical pension data
- Supervise teams attendance, rotas and workloads
- Check and publish annual benefit reports
- liase with both internal and external stakeholders on pension regulations, system changes and data
Team Supervisor
Toys R Us
Derry, Derry
2013.06 - 2018.01
- Supported junior staff through mentoring initiatives, fostering professional growth and talent retention.
- Conducted regular appraisals
- Established clear objectives
- Managed disputes within the team
- Supervise teams attendance, rotas and workloads
- Keyholding duties including opening and closing store
- Organise deliveries and stock levels
- Dealing with customer queries and complaints
GAME
Team Supervisor
Derry, Derry
2011.03 - 2015.05
- Supported junior staff through mentoring initiatives, fostering professional growth and talent retention.
- Conducted regular appraisals
- Established clear objectives
- Managed disputes within the team
- Supervise teams attendance, rotas and workloads
- Keyholding duties including opening and closing store
- Organise deliveries and stock levels
- Dealing with customer queries and complaints
Technical Support Advisor
Stream
Derry, Derry
2005.05 - 2011.02
- Mastered company's product line, resulting in more effective support.
- Improved user experience through timely technical support provision.
- Implemented security measures to protect sensitive data.
- Dealt with hardware malfunctions to minimise operational delays.
- Worked as technical support advisor for various campaign including Dell and Post Office Broadband
- Answered various technical queries on calls from customers and clients
- Dealt with both hardware and software issues
Education
A-Levels - Religion
St Columbs College
DerryA-Levels - Computing
St Columbs College
DerryA-Levels - English Literature
St Columbs College
DerrySkills
Microsoft VBA programming
SQL database queries
Oracle SQL
HTML, CSS, and JavaScript coding
Timeline
Band 4 Data Management Manager
HSC Pensions
2018.02 - Current
Team Supervisor
Toys R Us
2013.06 - 2018.01
GAME
Team Supervisor
2011.03 - 2015.05
Technical Support Advisor
Stream
2005.05 - 2011.02
A-Levels - Religion
St Columbs College
A-Levels - Computing
St Columbs College
A-Levels - English Literature
St Columbs College