Joseph Collins

- Ensured the smooth running of each shift and coordinated staff members to work efficiently and stay on task.

- Managed high volume orders of drinks during peak periods of service, whilst making sure the drinks I produced were to a high standard.

-Maintained café stock levels with daily checks and ordering from suppliers.

- Handled customer complaints for improved satisfaction levels.

- Produced weekly staff rotas for up to a month in advance to ensure smooth scheduling.

- Trailed and trained new members of staff in various roles.

- Ensured the freshness of pastries and cakes on display, contributing to overall quality assurance.

- Made sure of customer satisfaction by providing top-quality coffee and beverages.

- Communicated effectively with kitchen staff, ensuring seamless service delivery.

- Delivered exceptional service to customers for their enjoyment and comfort.

- Helped the café from its opening in 2021, resolving early on issues with opening a new hospitality business.

- Introduced new food and drinks to contribute to the cafe's menu diversity and seasonality.

- Led busy shifts and maintained a positive relationship between both staff and customers.

- Coordinated team schedules, ensuring optimal staff allocation during busy periods.