Joseph Bennett
Worcester,UK
Summary
A seasoned professional with extensive expertise in Customer Relationship Management, Leadership, and People Management. Demonstrates exceptional skills in Customer Service, Networking, KPI and strategic management, and Financial acumen. Adept at Problem-solving, Technological proficiency, and Implementation of operational procedures. Proven track record in Training staff on processes, Proactive communication, Order processing, Task prioritisation, and Excellent coordination. Committed to driving organisational success through effective Decision-Making competence and Time management and organisation.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Operations coordinator
Olive and Barr
Tenbury Wells, Worcestershire
2026.01 - 2026.04
- Liaised with external vendors for procurement of necessary supplies.
- Streamlined internal communication channels for better information flow across teams.
- Delivered multiple projects on time by effective planning and coordination.
- Improved operational efficiency by streamlining processes and implementing best practices.
- Provided direction and guidance to internal teams in order to achieve targets.
- Coordinated projects for successful completion within set timelines.
- Handled customer queries promptly, enhancing customer satisfaction levels.
- Handled administrative tasks efficiently to support day-to-day operations.
Sales & Operations Manager
Currys Plc
Worcester, Worcestershire
2022.02 - 2025.12
- Leading colleagues by providing necessary tools to achieve KPI’s.
- Strategically managing store operations to maximise profit margins and operational efficiency.
- Maintaining legal and ethical compliance with policies, procedures and relevant legislation.
- Led recruitment drives, ensured talent acquisition in line with company needs.
- Boosted team morale by implementing regular training and feedback sessions.
- Drove sales initiatives across multiple channels for broader reach.
- Coordinated cross-departmental efforts for seamless project execution.
- Optimised inventory management systems to reduce stock wastage.
- Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
Sales Assistant
Card Stop
Worcester, Worcestershire
2021.04 - 2022.01
- Delivering customer service excellence by facilitating positive customer interactions and offering tailored support.
- Managing visual merchandising in-store to enhance the customer experience and influence buying decisions.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Conducted daily inventory checks to manage stock levels accurately.
- Trained new staff members, fostering a supportive working environment.
- Built strong relationships with regular customers for repeat business.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
Deputy Manager
Brighthouse
Worcester, Worcestershire
2016.07 - 2020.11
- Strategic management through KPI analysis, stock auditing and debt forecasting.
- Managing legal compliance with FCA regulation by complying with monthly audit requirements.
- Implemented effective staff training programmes for improved performance.
- Streamlined administrative functions to enhance efficiency.
- Supervised team members for optimal task completion.
- Enforced company policies for a safe and productive work environment.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.
Education
City & Guilds Levels 1-3 - Plumbing and Central Heating Installation
Stourbridge ATC
Dudley 2012.09 - 2014.05
GCSE -
King Charles I
2010.09 - 2012.05
Skills
- Customer Relationship Management
- Leadership
- Customer service skills
- Networking
- KPI and strategic management
- Time management and organisation
- People Management
- Problem-solving
- Technological proficiency
- Financial acumen
- Implementation of operational procedures
- Decision-Making competence
- Experience with crm systems
- Training staff on processes
- Proactive communication
- Order processing
- Task prioritisation
- Excellent coordination
Affiliations
- Traveling
- Walking
- Gaming
Timeline
Operations coordinator
Olive and Barr
2026.01 - 2026.04
Sales & Operations Manager
Currys Plc
2022.02 - 2025.12
Sales Assistant
Card Stop
2021.04 - 2022.01
Deputy Manager
Brighthouse
2016.07 - 2020.11
City & Guilds Levels 1-3 - Plumbing and Central Heating Installation
Stourbridge ATC
2012.09 - 2014.05
GCSE -
King Charles I
2010.09 - 2012.05