Joseph Ayodabo
Birmingham,West Midlands
Summary
A Business Analyst with 8 years’ experience working in different business domains, supporting enterprise-wide needs and initiatives by clearly documenting those needs and gathering accurate requirements to deliver on the potential value of the enterprise. Experienced in Agile, with proven skills in Roadmap building, Analytical thinking, Consulting, Requirements Elicitation, Facilitation, Client Relationship Management, Business Process Documentation, Risk Management, Business Improvements, Quality Assurance, Change Management, Training, Collaboration and Stakeholder Management. Certified as a Business Analyst and in the process of being certified as a Prince 2 Project Manager.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
Work History
Business Analyst - Process Improvement
Almond Consulting
London, City of London
05.2023 - Current
- Conducted interviews with key business users to collect information on processes and user requirements.
- Collaborated throughout systems development lifecycles, from requirements gathering to production releases.
- Reviewed files, records and historic data to obtain required business information for development requests.
- Liaised with stakeholders to verify technology alignment, recommending solutions against project specifications.
- Documented process flows and implemented requirements for functional improvements.
- Led cross-functional teams in analysing technological changes to understand operational impact.
- Identified areas for improvement, devising and implementing cost-effective solutions to improve results.
- Automated operational processes using IT resources for improved efficiency and accuracy.
- Addressed uncertainty and concerns head-on by encouraging open dialogue with employees.
- Delivered end-to-end IT systems and business change projects in line with project specifications.
- Produced written documentation, and visual presentations to report data to influence key stakeholders.
- Assessed, evaluated and made recommendations for the implementation and delivery of the mobile app according to approval standards and policies
Business Development Analyst
Godrej Limited
Ikeja, Lagos State
03.2018 - 10.2023
Business Analyst - Process Improvement
CIEL Consulting
Victoria Island, Lagos
11.2022 - 04.2023
- Conducted training classes, held personal meetings and led special workshops to improve employee performance.
- Addressed uncertainty and concerns head-on by encouraging open dialogue with employees.
- Identified areas for improvement, devising and implementing cost-effective solutions to improve results.
- Developed end-to-end Communication between all internal parties to ensure seamless communication streams and to ensure timeliness in problem resolution
- Engaged leadership team, using the funnel method and gap analysis to identify current processes and the potential future states which kick-started to move for process improvement.
- Produced mock-ups, wireframes and documentations for solution scope modelling, improvement implementation and sign-offs.
- Worked collaboratively with key stakeholders to establish new initiatives and to provide accurate documentation of their needs for project delivery.
- Provided new team members with market support documents and onboarding materials and training in areas unique to the role
- Designed and documented work plans and business analysis activities within all phases of the project life cycle that ensured timely go-live activities for each product stream.
- Interviewed subject matter experts to elicit requirements and carefully document the requirements in the formality suitable for both the business users and the developers
Business Analyst
Godrej Nigeria Limited
Ikeja, Lagos State
03.2018 - 10.2022
- Engaged leadership team, using the funnel method and gap analysis to identify current processes and the potential future states which kick-started to move for process improvement.
- Produced mock-ups, wireframes and documentations for solution scope modelling, improvement implementation and sign-offs.
- Worked collaboratively with key stakeholders to establish new initiatives and to provide accurate documentation of their needs for project delivery.
- Provided new team members with market support documents and onboarding materials and training in areas unique to the role.
- Designed and documented work plans and business analysis activities within all phases of the project life cycle that ensured timely go-live activities for each product stream.
- Researched and assessed information architecture and data management options, policies, standards and methods and made recommendations which satisfied Business and transitional needs to achieve the future state.
- Interviewed subject matter experts to elicit requirements and carefully document the requirements in the formality suitable for both the business users and the developers.
- Maintained effective stakeholder management throughout the project life cycle and through negotiations which enhanced key stakeholder relationships and communication.
- Developed and extensively used Requirements Traceability Matrix to track requirements during Quality Assurance (QA) testing phase to ensure we were delivering on the business needs.
- Led cross-functional teams in analysing technological changes to understand operational impact.
- Planned smooth integrations of technology to minimise glitches of process improvement projects.
- Oversaw processes and plans to evaluate impact of potential changes, aiding management to prepare for range of scenarios.
- Delivered end-to-end IT systems and business change projects in line with project specifications.
Distributor Development Manager
PZ Cussons
Ilupeju, Lagos
07.2013 - 02.2018
- Closed complex, lucrative deals with new customers.
- Maintained client records in bespoke CRM systems, ensuring streamlined data processes for maximum efficiency.
- Drew on understanding of key markets to push development of business strategies.
- Coached team to build client relationships and exceed sales targets.
- Launched new product lines with strong retail and marketing strategy.
- Influenced key decision-making and established trust with stakeholders.
- Generated leads to bring in new client revenue and improve bottom-line profitability.
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
- Grew engagement, interaction and reputation through multi-platform campaigns for outstanding levels of client satisfaction.
- Designed strategy to win new business and maximise selling opportunities among existing clients, achieving lucrative results.
- Opened new accounts to augment existing customer base to meet growth targets.
- Applied stakeholder management expertise to serve as primary interface between business and clients.
Sales Manager
Reckitt Benckiser
Victoria Island, Lagos
07.2009 - 06.2013
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Collected customer and market feedback and reported information to company leadership.
- Achieved exceptional client satisfaction feedback and ratings.
- Interfaced with customers, determined needs, provided recommendations and up-sold services.
- Increased year-on-year sales by 10%, implementing strategic business growth and retention initiatives.
- Planned and developed strategies to increase sales territory positioning, exceeding company targets.
- Hired and trained dedicated and high-achieving sales teams.
- Monitored sales team performance, providing effective training to help reach revenue and profit targets.
- Generated company growth through market expansion and sales.
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Analysed sales to identify top-performing products.
- Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
- Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
- Set highest personal performance standards for self.
- Provided trustworthy feedback and after-sales support to maximise customer lifetime value.
- Identified and qualified new sales prospects to continually meet targets.
- Carried out sales visits to current and prospective customers.
Education
Master of Business Administration - Marketing
Obafemi Awolowo University
Nigeria 09.2012 - 06.2014
Master of Science - Economics
University of Lagos
Lagos, Nigeria 05.2009 - 08.2012
Bachelor of Science - Economics
Covenant University
Ota, Nigeria 10.2002 - 06.2006
CBAP -
International Institute of Business Analyst
Skills
- Forecasting and planning
- Data analysis
- Sales data analysis
- Process development
- Cost-benefit analysis
- Workflow analysis
- Jira
- Business planning
- Agile methodologies
- Process mapping
- Advanced Excel modelling
- Microsoft Office Suite
- Requirement gathering
- Functional requirements
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Business Analyst - Process Improvement
Almond Consulting
05.2023 - Current
Business Analyst - Process Improvement
CIEL Consulting
11.2022 - 04.2023
Business Development Analyst
Godrej Limited
03.2018 - 10.2023
Business Analyst
Godrej Nigeria Limited
03.2018 - 10.2022
Distributor Development Manager
PZ Cussons
07.2013 - 02.2018
Master of Business Administration - Marketing
Obafemi Awolowo University
09.2012 - 06.2014
Sales Manager
Reckitt Benckiser
07.2009 - 06.2013
Master of Science - Economics
University of Lagos
05.2009 - 08.2012
Bachelor of Science - Economics
Covenant University
10.2002 - 06.2006
CBAP -
International Institute of Business Analyst
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