Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Timeline
Generic

JOSEPH ARTHUR

WAREHOUSE
WEST WICKHAM,KENT

Summary

Highly-efficient Train Cleaner, working with tireless energy and enthusiasm to maintain spotless hygiene levels across train and depot services. Continually tidying, cleaning and refreshing public areas for enhanced customer comfort. Adept in [Type] regulations for continued health and safety compliance. Thorough cleaning professional experienced in working under tight deadlines. Exceeds client expectations with attention to detail, expertise in stain removal and work speed. Accomplishes assignments independently or with cleaning team. Highly-motivated Train Cleaner, working with faultless efficiency to ensure consistently high hygiene and cleanliness standards for enhanced company reputation. Handling day-to-day cleaning tasks, from [Task] to [Task], with continued attention to quality for dependable operational support. Dedicated Train Cleaner, working tirelessly to maintain spotless hygiene and cleanliness standards across train, depot and company facilities. Skilled in [Task] and [Task], ensuring meticulous attention to quality for enhanced customer comfort and improved satisfaction ratings. Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects. Hard-working [Job Title] with strong organisational skills. Achieves company goals through exceptional planning and prioritisation. Cleaner adaptable to different building environments and project demands. Methodical about following correct procedures and completing deep cleaning. Reliable and honest [Job Title] skilled in maintaining clean and orderly interior and exterior building spaces. Careful in managing every cleaning task, including floors, bathrooms, trash removal and windows, with diligence.

Overview

10
10
years of professional experience
13
13
years of post-secondary education

Work history

OPERATIONS & CLEANING

LONDON SCHOOL OF BUSINESS
EAST CROYDON, LONDON
09.2023 - Current
  • Assisted with day-to-day operations of facility, including scheduling and customer service.
  • Responded to inquiries, providing information and assistance to team members.
  • Kept files organised and up-to-date for accurate record-keeping purposes.
  • Adhered to health and safety guidelines for safe working environment.
  • Served as main point of contact for customers, providing high levels of customer service to maximise sales potential.
  • Coordinated logistics for smooth operation of daily tasks, optimising workflow.
  • Collaborated with internal teams to streamline cross-functional operations.
  • Managed inventory levels, maintaining adequate stock for operational requirements.
  • Photocopied and printed presentations and reports for meetings.
  • Screened incoming phone calls and relayed detailed messages.
  • Kept floors clean with regular sweeping, vacuuming and mopping.
  • Vacuumed carpeted areas and mopped hard floors.
  • Followed health and safety standards governing correct use of chemicals.
  • Used correct procedures to clean floors, communal areas and work spaces.
  • Polished glass, mirrors and metal items to attractive shine.
  • Cleaned surfaces to preserve professional standards and minimise infection risks.
  • Wiped down fixtures to remove built-up dust and maintain appearance.
  • Achieved spotless results within working timeframes to meet client needs.
  • Restocked, cleaned and sanitised bathroom spaces for optimum appearance and functionality.
  • Removed used towels and bedding, replaced with new and reset spaces to professional standards.
  • Cleared dust and debris from building sites.
  • Handled after-hours cleaning for professional office spaces, replenishing supplies, servicing bathrooms and resetting spaces.
  • Developed outstanding stain removal, spot cleaning and deep cleaning techniques to meet evolving customer demands.
  • Employed optimal safety practices to eliminate risks, hazards and accidents.
  • Sanitised communal touchpoints for optimum worker and visitor health and wellness.
  • Conducted thorough venue inspections to accurately identify cleaning needs.
  • Operated job-specific equipment to shampoo carpets, wax tile and buff floors.
  • Monitored health and safety measures for guaranteed compliance.
  • Maintained spotless carriage cleanliness through meticulous attention to health and hygiene standards.
  • Provided thorough carriage cleans between journeys, optimising customer satisfaction ratings.

Cleaning Train stations

STM GROUP
London, LONDON
09.2023 - Current
  • Kept floors clean with regular sweeping, vacuuming and mopping.
  • Handled day-to-day train, depot and facility cleaning, from [Task] to [Task].
  • Vacuumed carpeted areas and mopped hard floors.
  • Reduced deep-clean times by [Number] minutes through [Action], enhancing overall efficiency.
  • Followed health and safety standards governing correct use of chemicals.
  • cleaning train stations platforms and sighs
  • Cleaned surfaces to preserve professional standards and minimise infection risks.
  • Used, stored and disposed of chemical cleaning products safely and responsibly, in line with [Type] regulations.
  • Restocked, cleaned and sanitised bathroom spaces for optimum appearance and functionality.
  • Conducted thorough venue inspections to accurately identify cleaning needs.

Hotel assistant

SAMUEL OKYERE
GHANA, GHANA
04.2019 - Current
  • Communicated with coworkers and managers to coordinate tasks.
  • Handled complaints with calm and diplomacy, taking corrective action and following up on resolution.
  • Welcomed guests in friendly, professional manner.
  • Built and maintained strong working relationships with regular customers.
  • Supported customers with special requirements to enhance service.
  • Visually inspected rooms to ensure they met hotel standards.
  • Skilfully executed Front of House duties, including check-in, activity recommendations and bookings.
  • Maintained positive, helpful attitude to deliver exceptional customer service.
  • Explained features in accommodation venue and answered guest questions.
  • Delivered messages and packages within desired timeframes.
  • Kept up-to-date knowledge of local tourist attractions and shared tourist-related information with guests.
  • Greeted arriving guests and transported luggage to designated rooms to enhance guest experience.
  • Facilitated seamless guest experience by considering personal preferences unique to each guest.

WHAREHOUSE LOADER

CHARLES DUAH
BECKENHAM, UK
06.2023 - 09.2024
  • Loaded goods onto vehicles securely for safe transportation.
  • Followed safety standards for carrying, moving and storing freight.
  • Followed safety guidelines when operating in hazardous environments.
  • Maintained excellent fitness levels to perform manual loading responsibilities.
  • Loaded vehicles using best practices to avoid over-weight or balance issues.
  • Tracked storage locations within warehouses, maintaining smooth-running retrieval operations.
  • Kept warehouse environments clear of obstruction to reduce workplace risk.
  • Sorted waste into appropriate containers for correct recycling and disposal.
  • Collected waste from designated collection points at appropriate times.
  • Assisted drivers with reversing and manoeuvering vehicles safely.
  • Packed up client furniture, appliances and related goods to move items between locations.
  • Used conveyor systems to move heavy items across internal spaces.
  • Connected and disconnected hoses for materials transfer.

Cleaner

MR EMMANUEL BOAKYE
WEST WICKHAM, UK
06.2023 - 08.2023
  • Kept floors clean with regular sweeping, vacuuming and mopping.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Vacuumed carpeted areas and mopped hard floors.
  • Cleaned and dried windows, mirrors and glass surfaces.
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
  • Emptied and cleaned trash cans following procedures.
  • Used correct procedures to clean floors, communal areas and work spaces.
  • Polished glass, mirrors and metal items to attractive shine.
  • Spot cleaned and sanitised high-touch areas.

Sales manager

MR EMMANUEL KERMAH
GHANA, GHANA
04.2021 - 06.2023
  • Maintained regular contact and strong relationships with existing customers by providing comprehensive support.
  • Identified and qualified new sales prospects to continually meet targets.
  • Achieved exceptional client satisfaction feedback and ratings.
  • Monitored sales team performance, providing effective training to help reach revenue and profit targets.
  • Supported front-line sales teams with well-coordinated administrative operations.
  • Developed marketing plans to support department strategies.
  • Evaluated sales and service processes to generate targeted improvement strategies and increase revenue opportunities.
  • Developed and customised sales pitches to target specific customer personas.
  • Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
  • Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.

Catering manager

MADAM ABA COMMEY
GHANA, GHANA
08.2014 - 04.2019
  • Hired and managed catering staff to perform best practices and quality standards.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Supervised food preparation for events, assessing for quality, proper plating and portioning.
  • Hired and trained both permanent and temporary staff members.
  • Monitored restaurant performance to identify and implement improvement initiatives.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Handled day-to-day scheduling, ordering food and planning events to support catering logistics.
  • Planned and developed menus for catering events to meet expectations and budgets for clients.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Responded to questions, complaints and concerns from guests during events.
  • Identified and arranged for catering team training, building skills and knowledge.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Estimated food consumption for appropriate ordering from vendors and to avoid waste.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Prepared rotas to achieve stable coverage while minimising payroll costs.
  • Planned staff rotas to meet customer demand whilst remaining under budget.
  • Designed catering packages to increase sales and customer experience.

Education

BEBE CERTIFICATE - BUSINESS STUDIES

GOMOA OBUASI PRESBY SCHOOL
GHANA
01.2002 - 07.2011

SHS GRADUATE IN BUSINESS - ENGLISH,BUSINESS AMD ECONOMICS

ST ANDREWS SENIOR HIGH SCHOOL
GHANA
09.2010 - 05.2014

Skills

  • Equipment repairs
  • Chemical storage
  • Deep cleaning techniques
  • Bathroom cleaning
  • Surface cleaning
  • Health and safety knowledge
  • Waste management
  • Cleaning chemicals knowledge
  • Cleaning supply management
  • Vacuuming
  • Hard floor mopping
  • Floor mopping
  • Carpet vacuuming
  • Stock control
  • Equipment Maintenance
  • Just In Time stock control
  • Hoovering
  • Stock replenishment
  • Carpet cleaning
  • COVID-19 hygiene measures
  • Litter picking
  • Heavy lifting
  • Health and hygiene adept

Languages

English
Beginner

Affiliations

  • SINGING,PLAYING

Timeline

OPERATIONS & CLEANING

LONDON SCHOOL OF BUSINESS
09.2023 - Current

Cleaning Train stations

STM GROUP
09.2023 - Current

WHAREHOUSE LOADER

CHARLES DUAH
06.2023 - 09.2024

Cleaner

MR EMMANUEL BOAKYE
06.2023 - 08.2023

Sales manager

MR EMMANUEL KERMAH
04.2021 - 06.2023

Hotel assistant

SAMUEL OKYERE
04.2019 - Current

Catering manager

MADAM ABA COMMEY
08.2014 - 04.2019

SHS GRADUATE IN BUSINESS - ENGLISH,BUSINESS AMD ECONOMICS

ST ANDREWS SENIOR HIGH SCHOOL
09.2010 - 05.2014

BEBE CERTIFICATE - BUSINESS STUDIES

GOMOA OBUASI PRESBY SCHOOL
01.2002 - 07.2011
JOSEPH ARTHURWAREHOUSE