Summary
Overview
Work History
Education
Skills
HOBBIES
Timeline
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JOSEPH ALLEN

JOSEPH ALLEN

Sales Development Representative
Birmingham,west midlands

Summary

Dedicated Customer Support Specialist with over 4 years of experience providing exceptional service in fast-paced, remote environments.


Proven expertise in First-Call Resolution (FCR), ensuring quick and effective solutions to customer inquiries while maintaining high satisfaction ratings. Adept at multitasking in high-volume settings, managing inbound calls, tickets, and live chats with precision and professionalism. Skilled in CRM & ticketing systems, streamlining workflows to enhance efficiency and accuracy.


Known for empathetic conflict resolution, turning challenging interactions into positive experiences while upholding compliance and data accuracy. Experienced in upselling/cross-selling support, identifying opportunities to add value while prioritizing customer needs. Committed to safeguarding sensitive data, adhering to strict security protocols to protect customer and company information. Reliable problem-solver with a track record of reducing resolution times. Strong communicator who builds trust with customers and teams. Tech-savvy and adaptable to evolving tools and processes. Passionate about delivering seamless, secure, and customer-centric support. Thrives in remote roles where discipline, organization, and clear communication drive success.

Overview

5
5
years of professional experience
3
3
Languages

Work History

Cold Caller

Digi Flyer Marketing
Remote
07.2024 - 01.2025
  • Achieved daily call quotas by diligently managing time and prioritizing tasks for maximum efficiency.
  • Sourced and pre-qualified leads and identified new business opportunities by dialing 100 daily outbound calls to build partnerships and achieve sales quota.
  • Maintained detailed records of calls, outcomes, and follow-up actions for accurate reporting and analysis purposes.
  • Stayed up-to-date on industry trends and competitor activities, ensuring well-informed discussions with potential clients.
  • Increased client interest by consistently delivering persuasive cold call scripts tailored to individual prospects.
  • Reduced lead response times through prompt follow-up activities, increasing the likelihood of converting prospects into clients.
  • Implemented CRM software for better organization and tracking of leads, resulting in improved lead conversion rates. (go high level)
  • Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
  • Handled customer conflicts if they were assertive and aggressive on the phone to find a common viewpoint
  • Safeguarding information like customer/prospect E-mail address , card details , home addresses

DM SETTER/Outbound Sales Manager

JJ Promotions
Remote
12.2023 - 06.2024
  • Managing a 8 million page Instagram promotion page
  • Speaking to likes of grant cardone, Iman ghadzi, alex hormozi, daymond (from shark tank)
  • Handling a lot of inbound lead flow
  • Improved sales pipeline efficiency, resulting in a 15% increase in closed deals.
  • Managed a lead database exceeding 10,000 contacts, ensuring accurate and timely follow-ups.
  • Nurturing lead flow into buying intent.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by resolving complex issues promptly and professionally.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Growth Partner

B2B Acquisition TM
Remote
02.2023 - 12.2023
  • Developed personalized outreach strategies for B2B clients, resulting in a 25% increase in successful client engagements
  • Conducted in-depth market research to refine cold calling techniques, leading to improved client acquisition rates
  • Cross international clients working on different time zones
  • Managed a portfolio of 50 enterprise-level clients in 6 global markets.
  • Optimized lead conversion process, improving customer lifetime value by 15%.
  • Developed and implemented strategies to enhance partner relations.
  • Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
  • Leveraged market research to inform strategic decision-making, positioning firm to capitalize on emerging trends.

Talent Recruiter & LinkedIn Automator

Evimero Partners
Remote
01.2023 - 08.2023
  • Recruited top fintech talent, contributing to a 50% increase in client revenue
  • Automated and built systems for LinkedIn outreach, significantly improving client engagement and response rates
  • Streamlined recruitment process, reducing costs by $50,000 within 6 months.
  • Enhanced LinkedIn automation, increasing candidate engagement by 25% in Q2 2023.
  • Doubled candidate acceptance rate by 40% through improved outreach by personalizing communication.
  • Strengthened employer brand by boosting LinkedIn following by 30% by curating highly targeted content.
  • Analyzed recruitment metrics regularly to identify trends or areas needing improvement, driving continuous optimization of recruiting processes over time.
  • Stayed up-to-date on industry trends and best practices, sharing relevant insights with the team to ensure a competitive edge in recruitment efforts.
  • Provided comprehensive feedback on interviewed candidates to aid hiring managers in making informed decisions, thereby improving overall quality of hires.
  • Established effective partnerships with external vendors such as job boards or recruitment agencies when necessary, maximizing available resources for successful candidate acquisition efforts.
  • Utilized applicant tracking systems effectively for efficient management of candidate data and reporting purposes.
  • Streamlined recruitment processes for faster turnaround times, resulting in reduced time-to-fill metrics.
  • Conducted thorough pre-screening interviews to assess candidate suitability, saving time for hiring managers during the interview process.

Sales and Marketing Manager

SalesUtopia
Remote
01.2022 - 01.2023
  • Led a 5-member marketing team to develop and implement marketing strategies, achieving a 30% increase in lead generation
  • Created and deployed tailored cold calling scripts and email campaigns, boosting engagement by 25%
  • Trained and managed sales representatives, improving performance and increasing client retention by 15%
  • Enhanced ROI by 15% by optimizing the sales funnel processes and lead nurturing strategies.
  • Achieved 25% customer retention growth by implementing a new CRM system and training program.
  • Boosted lead conversion rates by 30% within 6 months by launching data-driven marketing initiatives.
  • Oversaw a team spanning 5 continents, with a combined annual revenue target of £125,000 net profit.
  • Improved brand visibility with well-executed promotional campaigns and engaging social media content.
  • Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
  • Revitalized underperforming products with rebranding efforts that resonated with customers'' desires.
  • Communicated product quality and market comparisons by creating sales presentations.

VA Manager

ERC Together
Remote
08.2022 - 09.2022
  • Company Overview: white label contract to Sales Utopia project
  • Managed a team of Virtual Assistants, boosting efficiency and client acquisition through enhanced cold calling strategies
  • Streamlined workflows, resulting in a 15% improvement in productivity and client interactions
  • Hired and interviewed VAs for the outbound sales lead flow
  • Millions in ERC deals made
  • Cold outbound buildout and training.
  • Reduced operational costs by 15% through optimized administrative processes.
  • Managed a team of 10 virtual assistants across 3 international projects.
  • Achieved a 30% improvement in team productivity by implementing targeted training programs.
  • White label contract to Sales Utopia project
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.

Sales Development Representative

ClientAcquisition.io
Remote
01.2020 - 12.2021
  • Spearheaded strategic cold calling and outreach campaigns, increasing client acquisition by 20%
  • Utilized data-driven techniques to improve targeting and engagement strategies, resulting in higher conversion rates
  • Collaborated across departments to align marketing and sales initiatives, improving overall campaign effectiveness
  • LinkedIn campaigns
  • Improved lead conversion rate by 25% through effective engagement strategies and data analysis.
  • Conducted market research for 50 high-potential industries, enhancing prospecting strategies.
  • Reduced sales cycle duration by 15% by optimizing lead qualification processes and automation.
  • Boosted new sales pipeline by 40% by employing advanced CRM software tools and strategic outreach.
  • Established relationships with prospects and customers to promote product understanding and drive sales growth.
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Generated detailed reports on sales activity, pipeline progression, and account updates for senior leadership review during weekly meetings.
  • Achieved and exceeded monthly and annual sales targets.
  • Expanded client base by conducting market research to identify new prospects and potential business opportunities.
  • Enhanced client engagement with regular follow-up calls, ensuring client needs were met and identifying upsell opportunities.
  • Achieved consistent sales growth by setting and surpassing ambitious sales targets each quarter.
  • Maintained high level of product knowledge through continuous learning, ensuring accurate representation of features to clients.
  • Leveraged social media platforms to connect with potential leads, enhancing brand's visibility and engagement.
  • Accelerated sales cycle by developing and utilizing comprehensive script for initial prospect interactions.
  • Built relationships with customers and community to promote long term business growth.
  • Developed, maintained and utilized diverse client base.
  • Safeguarding information like customer/prospect E-mail address , card details , home addresses

Education

Course - Advanced Cold Calling Techniques

Benjamin Dennehy Academy
London, United Kingdom
01-2024

Private Crm Course - CRM Training

Sales Development Representative
Go High Level
04.2001 -

Certificate of Achievement - PFSA LEVEL 2 TALENT IDENTIFICATION

PFSA
London, ENG
04.2001 -

THE FIRST AID INDUSTRY BODY CERTIFICATE - FIRST AID

FFRA
Walsall, United Kingdom
04.2001 -

Certified Achievement - SAFEGUARDING CHILDREN COURSE

FA
Birmingham, United Kingdom
04.2001 -

EFFECTIVE SAFEGAURDING PRACTICE - SAFEGAURDING

EDUCARE
Weymouth, United Kingdom
04.2001 -

NCFE LEVEL 1 AWARD IN EMPLOYABILITY - EMPLOYABILTY

NCFE
Birmingham, United Kingdom
04.2001 -

LEVEL 2 AWARD IN HEALTH & SAFETY IN THE WORKPLACE - COMPLIANCE AND HEALTH AND SAFETY

HABC
London, United Kingdom
04.2001 -

OCR CAMBRIDGE NATIONAL CERTIFCATE DISTINCTION 1 - ICR

OCR
Oxford, United Kingdom
04.2001 -

General Certificate of Secondary Education - Mathematics

OCR
Oxford, United Kingdom
04.2001 -

General Certificate of Secondary Education - English

OCR
Oxford, United Kingdom
04.2001 -

LEVEL 2 NATIONAL FIRST AWARD IN ICT - ICT

OCR
Oxford, United Kingdom
04.2001 -

Skills

Team leadership

Operations management

Goal-oriented planning

Decision-making

Customer service

HOBBIES

I like playing football taught me that the best results come from awareness, teamwork, and quick thinking. On the field, success isn’t just about individual skill. It’s about reading the game, anticipating your teammates’ next moves, and communicating clearly even when the pressure is on. 

My commitment to fitness didn't come from vanity, it started watching family members struggle with preventable health issues. Seeing loved ones lose mobility or battle chronic conditions taught me that real strength means showing up for my future self. That same proactive mindset defines how I do everything.

The gym reminds me daily that small, disciplined actions compound  whether it's adding 5lbs to my deadlift or 20-60minutes of cardio weekly. Also I have a genuine interest in understanding how people think, feel, and communicate, Especially through non-verbal cues like tone, pauses, and body language. I enjoy reading books and observing real-life interactions to better understand human behavior. This passion has helped me become more empathetic and attentive in conversations.

My favorite  books  is Psycho-Cybernetics  by Maxwell Maltz and The Definitive Book of Body Language: How to read others' attitudes

by Allan Pease

Timeline

Cold Caller

Digi Flyer Marketing
07.2024 - 01.2025

DM SETTER/Outbound Sales Manager

JJ Promotions
12.2023 - 06.2024

Growth Partner

B2B Acquisition TM
02.2023 - 12.2023

Talent Recruiter & LinkedIn Automator

Evimero Partners
01.2023 - 08.2023

VA Manager

ERC Together
08.2022 - 09.2022

Sales and Marketing Manager

SalesUtopia
01.2022 - 01.2023

Sales Development Representative

ClientAcquisition.io
01.2020 - 12.2021

Private Crm Course - CRM Training

Sales Development Representative
04.2001 -

Certificate of Achievement - PFSA LEVEL 2 TALENT IDENTIFICATION

PFSA
04.2001 -

THE FIRST AID INDUSTRY BODY CERTIFICATE - FIRST AID

FFRA
04.2001 -

Certified Achievement - SAFEGUARDING CHILDREN COURSE

FA
04.2001 -

EFFECTIVE SAFEGAURDING PRACTICE - SAFEGAURDING

EDUCARE
04.2001 -

NCFE LEVEL 1 AWARD IN EMPLOYABILITY - EMPLOYABILTY

NCFE
04.2001 -

LEVEL 2 AWARD IN HEALTH & SAFETY IN THE WORKPLACE - COMPLIANCE AND HEALTH AND SAFETY

HABC
04.2001 -

OCR CAMBRIDGE NATIONAL CERTIFCATE DISTINCTION 1 - ICR

OCR
04.2001 -

General Certificate of Secondary Education - Mathematics

OCR
04.2001 -

General Certificate of Secondary Education - English

OCR
04.2001 -

LEVEL 2 NATIONAL FIRST AWARD IN ICT - ICT

OCR
04.2001 -

Course - Advanced Cold Calling Techniques

Benjamin Dennehy Academy

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JOSEPH ALLENSales Development Representative