Joseph Abrams-Humphries
Bishop's Stortford,Hertfordshire
Summary
With a background studying the arts, I found the technical side and problem solving to be the most intriguing and further expanded my knowledge delving into the business behind the technical advantages throughout music and art itself, ending up studying further into cryptology and an IT based mindset - which became hand in hand with my interests in computers, further landing a role in tech I was able to expand my knowledge and work hands on in a data centre with like-minded people which further adapted my skills not only within tech but with team building, collaboration, and problem solving.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work history
Incident Analyst
Fujitsu Services
Stevenage, Hertfordshire
02.2025 - Current
- Managed day-to-day tasks, liaising with customers and collaborating with my team through phone and email to assure the best possible service.
- Advised and trained the team on the requirements of the role, whilst overseeing the standards and procedures that we held.
- Worked closely with other teams throughout the customer side and the technical side, cooperating to further educate myself within what was expected of me.
Data Centre Technical Operations Specialist
Fujitsu Services
Stevenage, Hertfordshire
10.2022 - 02.2025
- Ensured smooth operation even under peak loads through proficient capacity planning and working alongside engineers.
- Conducted regular audits to ensure compliance and seamless handover on a 24 hour shift pattern.
- Performed extensive risk assessments for proactive identification of potential issues.
Education
Master of Arts - Sound Design
University of Hertfordshire
Hatfield 09.2021 - 06.2022
Bachelor of Arts - Music Production
Institute of Contemporary Music Performance
London 09.2017 - 06.2020
Skills
- Team building
- Communication skills
- Problem-solving
- Leadership
- Auditing
- Computer Building
Timeline
Incident Analyst
Fujitsu Services
02.2025 - Current
Data Centre Technical Operations Specialist
Fujitsu Services
10.2022 - 02.2025
Master of Arts - Sound Design
University of Hertfordshire
09.2021 - 06.2022
Bachelor of Arts - Music Production
Institute of Contemporary Music Performance
09.2017 - 06.2020