Summary
Overview
Work History
Education
Skills
References
Accomplishments
Certification
Timeline
Generic

Joseph Abraham

Milton Keynes

Summary

A team oriented professional with excellent interpersonal skills and an appreciation for the impact of excellent customer experience on organisational goals. A certified Cloud Practitioner, he holds an Advanced Diploma In Software Engineering (ADSE) and has a degree in BSc Information Technology and Business Information Systems from Middlesex University London. One that is Keen to join an organisation where he can harness his skills and add value whilst developing himself.

Overview

1
1
Certification
8
8
years of professional experience

Work History

Website Designer

Sterling Plaswall
2019.03 - 2021.05

Plan and create the visual look

Consultation and planning :Meeting with client to define project requirements, targets audience and brand identity

Senior fraud analyst

TSYS Management Service
2023.07 - Current
  • Gather analyze large amounts of financial data
  • Analytical and investigative skills
  • Detect and deter deceitful actions
  • Analyze transactional data and customer behavior to identify patterns or anomalies that could suggest fraudulent activity.
  • Use fraud detection tools, such as machine learning algorithms and rule-based systems, to flag suspicious transactions.
  • Investigate fraud cases and implement measures to prevent recurrence.
  • Responsibilities/Roles

Customer service advisor

TSYS management service
2023.07 - Current
  • Problem solving skills
  • Emotional Intelligence
  • Clear communication skill
  • Responsibilities

Keying Name Matching

AQA
2023.05 - 2023.07
  • Matching the right candidate to the right Centre
  • Make sure all candidate that were present sat for the exam
  • Checking for inconsistent handwriting within a script
  • Checking with supervisor at the end of each scripts
  • Responsibilities

Website Manager And Cybersecurity Analyst

Reimnet Limited
2021.12 - 2022.10
  • Website Management
  • Evaluate and manage website performance
  • Facilitate hosting and server management
  • Develop, maintain and update website content
  • System monitoring for security breaches
  • Installing and operating security software
  • Writing reports
  • Anticipate and prevent cyber attacks
  • Responsibilities

Business Support and Customer Experience Analyst

2021.11 - 2022.06
  • Management of administrative tasks
  • Deliver excellent customer service
  • Take full ownership and use initiative to customer query within the first contact.
  • Maintain and build relationship with internal and external stakeholders
  • Writing reports
  • Responsibilities

Business Support

Enspire Limited
2018.04 - 2019.05
  • Website Management
  • Apps development
  • Writing reports
  • SEO and Content Management
  • Responsibilities

Education

BSc - Information Technology and Business Information Systems

Middlesex University London
05.2023

Skills

  • Analytical skills: Ability to analyze large datasets, identify trends, and spot irregularities
  • Attention to detail: Critical when assessing patterns and transactions for fraudulent behavior
  • Technical proficiency: Familiarity with fraud detection systems, databases, and analytical tools
  • Problem-solving abilities: Ability to think critically and apply logic to complex fraud cases
  • Communication: Strong verbal and written communication skills for reporting findings and collaborating across teams

References

Other personal Project Available on request

Accomplishments

  • Strong skills in Microsoft Excel, Microsoft word
  • Strong skill in coding using JavaScript, Python
  • Proficient in the use of Microsoft Office suite packages included Excel, Microsoft Word, PowerPoint.
  • Honesty and reliability

Certification

AWS cloud practitioner

Timeline

Senior fraud analyst

TSYS Management Service
2023.07 - Current

Customer service advisor

TSYS management service
2023.07 - Current

Keying Name Matching

AQA
2023.05 - 2023.07

Website Manager And Cybersecurity Analyst

Reimnet Limited
2021.12 - 2022.10

Business Support and Customer Experience Analyst

2021.11 - 2022.06

Website Designer

Sterling Plaswall
2019.03 - 2021.05

Business Support

Enspire Limited
2018.04 - 2019.05

BSc - Information Technology and Business Information Systems

Middlesex University London
Joseph Abraham