Jose Miguel Quintero Ramos
London,United Kingdom
Summary
Passionate about words, communication and people, I studied Business Management and International Relations at the University of Aberdeen. I was admitted to do a master's in narrative at Escuela de Escritores de Madrid. I did not have the financial support to do so, so I drifted to London, and I have been working at Caffe Nero Express in Victoria Station, exhilarated now to kick-start a career in a creative industry where I think my abilities can be better appreciated.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
Work history
Shift leader
Caffe Nero Express
London
02.2025 - Current
- Lead daily operations in a high-traffic, high-paced, demanding transport hub while maintaining company standards and excellent customer service.
- Supervised, trained, and motivated a team of baristas.
- Developed skills in listening to rushed customers, resolving any issues that may have arisen during the shift.
- Managed stock control and food-safety compliance.
- Served as the communication link between baristas and management.
Waiter
Amarone
Aberdeen, Aberdeen City
09.2023 - 05.2024
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Delivered excellent customer service through friendly and polite interaction.
- Worked collaboratively with kitchen staff for efficient service delivery.
- Handled payment transactions to guarantee a smooth customer checkout process.
Online spanish tutor
GoStudent UK
Aberdeen, Aberdeen City
09.2022 - 06.2023
- Motivated continuous learning through setting achievable goals, frequently checking on the progress of students.
- Used culturally relevant materials, promoting a deeper understanding of the language context as a way to not simply learn grammar and vocabulary, but also the spirit of the culture in the language.
- Improved fluency by creating personalised Spanish lessons, adapting to the student's needs and abilities.
- Designed a tailored curriculum based on each student, and parents' requirements.
Education
Master of Arts - Business Management and International Relations
University of Aberdeen
Aberdeen 09.2020 - 06.2024
Skills
- Communication mastery
- Conflict Resolution
- Adaptability
- Empathy
- Patience
- Insatiable curiosity
- Self-critical
- Creative
- Listening capacity
Affiliations
- Acting
- Classic Literatire
- Philosophy
- Poetry
- Creative Writing
- Political Philosophy
Accomplishments
I was admitted into the School of Writers in Madrid to complete a master's in Narrative after successfully passing creative admission tests.
I participated in the campaign against the University of Aberdeen cutting funds for language degrees, where I played a crucial role as treasurer of the Spanish and Latino American Society, ultimately leading to the University leadership backing up (News covered by outlets like the BBC).
During High School in Spain, I ended third in a public speaking competition at a regional level, won a short story contest at the school level, and participated in a variety of theatre contests as a leading actor for four years.
Languages
English
Fluent
Spanish
Native
French
Intermediate
Portuguese
Beginner
Italian
Beginner
A poem to break boredom
While my CV is just a part,
call me, and I'll show you why
in a creative environment, I should thrive,
my CV is just a part, I did my best,
but it is still just a fraction of me.
Timeline
Shift leader
Caffe Nero Express
02.2025 - Current
Waiter
Amarone
09.2023 - 05.2024
Online spanish tutor
GoStudent UK
09.2022 - 06.2023
Master of Arts - Business Management and International Relations
University of Aberdeen
09.2020 - 06.2024