Jose Luis Gonalons Nchama

• Manage annual operating budgets exceeding £1M, driving cost control, financial forecasting, and budget optimisation.

• Maintain 100% occupancy through effective revenue management, exceptional customer experience, and operational excellence.

• Deliver monthly financial, operational, and asset performance reports, providing clients and stakeholders with strategic insights and recommendations.

• Lead, develop, and mentor a multi-disciplinary team, fostering high performance, accountability, engagement, and succession planning.

• Ensure full compliance with health & safety legislation, statutory obligations, and governance frameworks, maintaining a safe and compliant environment.

• Procure, manage, and evaluate contractors and service providers, ensuring value for money, service excellence, and contractual compliance.

• Drive continuous improvement initiatives to enhance resident satisfaction, operational efficiency, and long-term asset performance.

• Oversee large-scale operational programmes, including annual student arrivals, departures, and asset turnaround periods.

• Act as primary liaison for clients, residents, and key stakeholders, building strong relationships and delivering exceptional service standards.

Directed end-to-end Facilities Management operations for PBSA asset, ensuring statutory compliance, operational resilience, and high service standards.
Managed critical building systems, including HVAC, fire safety, electrical infrastructure, BMS, and water hygiene programmes.
Controlled maintenance budgets, contractor performance, and supplier relationships, driving cost efficiencies and service improvements.
Delivered SLA and KPI targets across all facilities and maintenance functions, ensuring operational excellence and stakeholder satisfaction.
Led Planned Preventive Maintenance (PPM) programmes and statutory inspections, achieving 100% compliance across building assets.
Reduced reactive maintenance expenditure to 8% of total maintenance spend through proactive maintenance strategy.
Led asset mobilisation and managed the defects Liability Period (DLP), coordinating developers, consultants, and contractors to resolve defects and achieve successful handover.
Supported asset lifecycle planning and building performance optimisation through data-driven maintenance planning and continuous improvement initiatives.

• Supported the operational and commercial performance of a PBSA asset, contributing to occupancy, revenue, and resident satisfaction targets.

• Managed bookings, resident enquiries, and property viewings, delivering a high-quality customer experience and supporting occupancy growth.

• Analysed occupancy trends, booking data, and market performance to support pricing strategies and revenue optimisation.

• Produced KPI, occupancy, debt, and performance reports, providing actionable insights to support business decision-making.

• Managed resident accounts and arrears processes, improving collection performance and minimising outstanding debt.

• Coordinated maintenance requests, contractor activities, and service delivery, ensuring timely issue resolution and an excellent resident experience.

• Supported compliance, health & safety, and operational procedures, helping to maintain a safe, compliant, and well-managed environment.

• Collaborated with facilities, maintenance, and operational teams to enhance asset performance, service standards, and customer retention.

• Delivered planned preventative and reactive maintenance across PBSA assets, supporting the safe and efficient operation of building systems and facilities.

• Performed routine inspections, testing, and compliance checks across electrical, plumbing, and general building systems to maintain operational reliability and regulatory compliance.

• Managed maintenance activities through CAFM and reporting systems, ensuring timely completion of reactive repairs and scheduled PPM tasks.

• Coordinated contractors and external service providers, supporting service delivery, project works, and compliance requirements.

• Assisted in the delivery of PPM programmes and statutory maintenance activities, contributing to asset performance, lifecycle management, and compliance objectives.

• Responded promptly to maintenance issues and resident requests, delivering high levels of customer service and enhancing the resident experience.

• Maintained accurate maintenance records, inspection reports, and compliance documentation to support operational governance and audit requirements.

• Maintained football and cricket facilities to a high standard, ensuring safe, compliant, and optimal playing conditions.

• Delivered planned grounds maintenance programmes, including pitch preparation, line marking, fertilising, scarifying, and rolling.

• Operated and maintained specialist grounds equipment, ensuring safe operation and effective asset upkeep.

• Supported the planning and delivery of sporting events, maintaining site presentation and operational readiness.

• Conducted routine inspections and maintenance activities to ensure facilities remained safe, functional, and fit for purpose.

• Ensured compliance with health & safety, safeguarding, and operational procedures across the site.