Joselin De Ornelas Sousa
Bournemouth
Summary
Hardworking and enthusiastic, seeks solutions to problems and multi-tasking, leading group discussions and managing projects. Outgoing and friendly with excellent interpersonal communication strengths. Solid experience processing payments and meeting customer demands with diligent and well-organized mentality.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
Work history
Catering assistant, barista and customer service
BaxterStorey
Bournemouth, England
2018.07 - Current
- Mastered skills across various kitchen roles, providing support in alternative positions during staff absences.
- Produced high-volume coffee orders quickly and accurately, meeting customer demand.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
- Maintained clean, organised cafe workspaces, enabling co-workers to readily locate required supplies.
Housekeeping
Direct Cleaning
Bournemouth, England
2016.10 - 2018.06
- Responded proactively to changing housekeeping requirements.
- Completed housekeeping from hoovering to changing bed linen.
- Upheld strict housekeeping standards to maintain clean ledgers.
- Coordinated cleaning teams to meet daily housekeeping demands.
- Instructed and supervised housekeeping staff to carry out daily tasks.
Housekeeping and Photographer
BBC CITY COLLEGE
Bournemouth, England
2016.05 - 2016.07
- Resized photographs for use on social media platforms and websites.
- Captured and processed high-quality visual assets for in-house and key stakeholder usage.
- Maintained flexible working patterns to best suit evolving customer needs.
- Maintained strong levels of client trust through honest communication and delivery of impeccable finish.
- Instructed and supervised housekeeping staff to carry out daily tasks.
Film producer and marketing
Luz Creativa Productions
Maracay, Aragua, Venezuela
2015.07 - 2016.02
- Venezuela Film : INFECTION (Horror)
- Strategically coordinated and managed crew, suppliers, venues and locations for smooth project running.
- Manage indie filming and production logistics, including travel accommodation and shoot schedules.
- Produced award-winning short film, gaining international recognition and distribution.
- Collaborated closely with directors, writers and other creative professionals to bring projects to life.
- Orchestrated creation and development of compelling content across film, television and digital media.
- Drafted scripts with clarity, active voice and to propel story forward.
Education
Bachelor of Science - Journalism, Media and Mass Communications
UNIVERSIDAD BICENTENARIA DE ARAGUA, UBA
Aragua, Venezuela 2009.09 - 2014.12
Skills
- Honest
- Capacity to work in a team
- Responsible
- Communicative
- Good leadership
- Customer service
Timeline
Catering assistant, barista and customer service
BaxterStorey
2018.07 - Current
Housekeeping
Direct Cleaning
2016.10 - 2018.06
Housekeeping and Photographer
BBC CITY COLLEGE
2016.05 - 2016.07
Film producer and marketing
Luz Creativa Productions
2015.07 - 2016.02
Bachelor of Science - Journalism, Media and Mass Communications
UNIVERSIDAD BICENTENARIA DE ARAGUA, UBA
2009.09 - 2014.12