Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Jose Ignacio Reyes Hernandez

Summary

Efficient Duty Manager capable of acting in multiple capacities to promote efficient and high-quality operations. Diplomatic and engaging professional able to handle challenging requests with friendly and knowledgeable support. Upbeat hospitality leader skilled in overseeing hospitality operations. Liaises with internal teams to support seamless hotel operations. Diligent problem-solver with exceptional skills in conflict-management and customer satisfaction. Charismatic hospitality worker offers commitment to personal and professional development. Thrives in customer-centred environments with consistently positive feedback. Adept at promptly assisting customers by uncovering preferences. Passionate about providing upbeat and friendly service, resulting in consistent return customers. Driven to keep team members engaged, focused and dedicated to customer happiness. Highly analytical and organized with good communication and multitasking abilities. Driven to keep team members engaged, focused and dedicated to customer happiness. Well-versed in collecting and reviewing customer data, producing reports and maintaining records. Highly analytical and organized with good communication and multitasking abilities.

Overview

28
28
years of professional experience
3
3
years of post-secondary education

Work history

manager on duty in hospitality

Pret A Manger
City of London, London
08.2013 - Current
  • Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Implemented health, safety and well-being programmes to drive productivity and high-quality services.
  • Created and implemented best practice policies and processes to aid operational performance.
  • Analysed sales to identify top-performing products.

Team leader

El Monasterio
Los Realejos, Tenerife
04.1999 - 08.2012
  • Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
  • Maintained safe working and guest environments, reducing injury and incident risks.
  • Established safe and secure dining environment with strong sanitation standards.
  • Delivered in-depth training to customer-facing staff, promoting strong service performance.
  • Interacted positively with customers, effectively promoting restaurant facilities and services.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.

Hotel Waiter

Tenerife playa
Puerto de la Cruz, Tenerife
02.1996 - 12.1998
  • Delivered efficient breakfast, lunch and dinner service at fast-paced fine dining restaurant, seating up to 100 guests.
  • Ensured impeccable first impression, greeting every guest with a smile and positive attitude.
  • Facilitated smooth running of shifts, verifying dining area was prepared, stocked and ready for service.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.

Education

A-Levels - Catering, Hospitality and Art

Instituto Agustin de Bethencourt
Puerto de la Cruz
09.1984 - 06.1987

Skills

  • Exceptional customer service
  • Team player
  • Stock management
  • Dedicated work ethic
  • Swift problem solver
  • Food hygiene
  • Product knowledge
  • Allergy awareness
  • Food inventory management
  • Process improvements

Languages

Spanish
Native
English
Fluent

Timeline

manager on duty in hospitality

Pret A Manger
08.2013 - Current

Team leader

El Monasterio
04.1999 - 08.2012

Hotel Waiter

Tenerife playa
02.1996 - 12.1998

A-Levels - Catering, Hospitality and Art

Instituto Agustin de Bethencourt
09.1984 - 06.1987
Jose Ignacio Reyes Hernandez