JOSEFT PRAZERES
Manchester
Summary
Versatile professional with focus on delivering exceptional guest experiences in hospitality industry. Skilled in managing daily operations, ensuring high standards of cleanliness, and providing top-notch customer service. Committed to creating welcoming atmosphere and resolving issues promptly to enhance guest satisfaction.
Overview
13
13
years of professional experience
Work history
Stock Control and stock removal administrator
JD Sports
Rochdale
2018.12 - 2026.02
- Understand the urgency and importance of different types of requests
- Create custom categories in Outlook specific to Stock Removal (e.g., urgent orders, Photoshoot, Customer care complaint, etc.,)
- Provide clear and concise updates on the progress of the request completion
- Monitoring and tracking updates within ticket systems and others platforms
- Verification of stock availability and quantities before processing requests
- Importance of documenting stock movement activities for inventory tracking and audit purposes
- Create manual shipments with required information, such as sender and recipient details, package dimensions and weight
- Conduct picking and packing of stock when is required
- I posses the capability to deliver comprehensive training sessions to my colleagues.
- Monitored stock movement, swiftly addressing any discrepancies or issues identified.
- Conducted regular stock takes, ensuring accurate inventory at all times.
- Improved stock control systems by diligently conducting inventory audits.
- Managed stock levels for optimal business performance.
- Investigated missing items, discrepancies and losses.
- Followed stock adjustment procedures to correct inaccuracies in cycle counting activities.
- Reported on inventory shortages, audit findings and forecasting needs to inform upper management.
Stock controller
JD Sports
Rochdale
2015.01 - Current
- Performed regular cycle counts to ensure inventory accuracy
- Notified management of product discrepancies or equipment malfunctions
- Verified packing slips and shipping labels were accurate and complete
- Improved stock control systems by diligently conducting inventory audits.
- Examined and inspected stock items for wear and defects, reported any damage to supervisors.
- Investigated missing items, discrepancies and losses.
- Followed stock adjustment procedures to correct inaccuracies in cycle counting activities.
- Reported on inventory shortages, audit findings and forecasting needs to inform upper management.
- Followed procedures to maintain accurate stock counts and organised storage system.
IT technical support technician
Iten solutions
Lisbon
2013.06 - 2014.11
- Received and counted stock items and record data manually and on computer
- Diagnostics and repair of desktops and laptops
- Consulted with other technicians on major hardware and software issues to find solutions
- Inspected and diagnosed issues with equipment to find solutions
- Assisted with installing, maintaining and troubleshooting various technologies and applications
- Resolved customer queries regarding computer systems and applications
- Determined equipment necessary for computer repairs after testing systems
- Performed software tests to confirm proper functionality and detect errors
- Inspected and diagnosed issues with equipment to determine appropriate solutions.
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered prompt solutions to maintain customer satisfaction.
- Assisted customers with varying questions using product knowledge and service expertise.
Education
BSc (Hons) Business & Tourism Management - Business & Tourism Management
Global Banking School
Manchester 2024.09 -
ESOL Level 1 English language - IT
Hopwood Hall College
Rochdale 2018.09 - 2019.06
Computer equipment management technician - IT
Escola Secundaria Marques de Pombal
Lisbon, Portugal 2010.09 - 2013.05
Skills
- Critical Thinking and Problem Solving
- Work Planning and Prioritization
- Reliability
- Attention to Detail
- Organisation
- Leadership
- Customer Service
- Empathy
- Performance under pressure
- Team player
- Good communication
Languages
English
Fluent
Spanish
Fluent
Portuguese
Native
Timeline
BSc (Hons) Business & Tourism Management - Business & Tourism Management
Global Banking School
2024.09 -
Stock Control and stock removal administrator
JD Sports
2018.12 - 2026.02
ESOL Level 1 English language - IT
Hopwood Hall College
2018.09 - 2019.06
Stock controller
JD Sports
2015.01 - Current
IT technical support technician
Iten solutions
2013.06 - 2014.11
Computer equipment management technician - IT
Escola Secundaria Marques de Pombal
2010.09 - 2013.05