Joseff Closs-Stacey
Marple,Stockport
Summary
Dynamic professional with a strong focus on customer satisfaction and high-volume interaction management. Demonstrates exceptional verbal communication skills, effectively influencing and persuading stakeholders to achieve target-driven performance. Committed to leveraging expertise in customer focus to drive business success and foster long-term client relationships.
Offering strong foundation in problem-solving and analytical thinking. Knowledgeable about software testing, troubleshooting, and customer support with excellent communication skills. Ready to use and develop technical aptitude, teamwork, and time management.
Overview
1
1
year of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Customer support
Hanford's
Stockport, Cheshire
10.2025 - Current
Manage customer tyre bookings by coordinating calls to discuss dates, alternative tyres, and general order insights.
Assist with administrative tasks to support company operations and enhance customer service.
Self-train on all responsibilities within a five-member team to efficiently resolve system issues and improve workflow.
Caterer
Whittaker's fish and chips
Marple, Stockport
08.2024 - 10.2025
Assisted customers with orders and ensured satisfaction.
Maintained cleanliness and organisation of workspace.
Supported team members during peak hours to manage workflow effectively.
Education
GCSEs - Engineering, science, digital technology
Ysgol Brynrefail
Gwynedd 09.2018 - 07.2023
A-Levels - Business, Music, Graphic design
Aquinas college
Manchester 09.2023 - 06.2025
Skills
Verbal communication skills
Customer focus
High-volume interaction management
Target-driven performance
Influence and persuasion
Affiliations
- Gym/Running (I like to keep remotely healthy)
- Music - I play the drums in a band but I also play guitar well in my own time.
Accomplishments
I was an RAF air cadet for several years in which I accomplished many things such as multiple flying experiences, outdoor activities such as DofE, team leading and first air training.
Certification
I have a full UK driving license for commuting.
Languages
English
Native
Welsh
Native
Timeline
Customer support
Hanford's
10.2025 - Current
Caterer
Whittaker's fish and chips
08.2024 - 10.2025
A-Levels - Business, Music, Graphic design
Aquinas college
09.2023 - 06.2025
GCSEs - Engineering, science, digital technology
Ysgol Brynrefail
09.2018 - 07.2023