Josef Eldridge
Southend-On-Sea,Essex
Summary
Bringing strong interpersonal and communication skills to deliver exceptional customer service experiences. Adept at handling transactions with accuracy and efficiency, while maintaining friendly and professional demeanour. Proven ability to adapt quickly, learn new systems, and contribute positively to team environments. Committed to ensuring customer satisfaction and resolving issues promptly.
Overview
1
1
year of professional experience
Work History
Retail Assistant
Smyths Toys Superstores
Rayleigh Weir, Essex
08.2025 - 12.2025
- Organised shelves and maintained cleanliness to create a welcoming shopping enviroment.
- Handled customer inquiries and complaints with professionalism, offering solutions to meet their needs. Also offered assistance and guidance to enhance shopping experience ensuring efficient service during busy periods.
- Processed transactions efficiently at the till, including sales, refunds, and exchanges.
- Handled customer returns, refunds and exchanges at customer service desk.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Ensured compliance with health and safety regulations to maintain a safe shopping space.
Customer Service Cashier
KFC
Southend-On-Sea, Essex
09.2024 - 08.2025
- Delivered outstanding customer service by promptly responding to queries and offering assistance to ensure a great experience.
- Processed financial transactions using cash registers and card machines, ensuring accurate handling of payments and technical proficiency.
Education
Diploma of Higher Education - Plumbing
South East Essex College
Basildon, ESSEX 2024 - Current
Skills
- Cash handling
- Product Reccomendation
- Adaptability
- Financial transaction processing
- Customer Relationship management
- Problem Solving
- Patience and composure
- Product knowledge
- Attention to detail
- Team collaboration
- Outstanding customer service
- Efficient multitasking
- Confident communicator
- Cash register operation
Timeline
Retail Assistant
Smyths Toys Superstores
08.2025 - 12.2025
Customer Service Cashier
KFC
09.2024 - 08.2025
Diploma of Higher Education - Plumbing
South East Essex College
2024 - Current