Jose Angelo Soares Goncalves
Kings Lynn,Norfolk
Summary
Dedicated Transport Professional with expertise in logistics coordination and complaint resolution. Maintains clear communication to meet service time and quality targets while fostering safe working environments. Focused on understanding client needs and delivering solutions that enhance satisfaction and build strong relationships.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Self employed transport company
Angelo's transport
King's Lynn, Norfolk
01.2022 - Current
- Teamed up with colleagues to fulfill target objectives.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Achieved service time and quality targets.
- Engaged with customers to better understand needs and deliver excellent service.
- Identified issues, analysed information and provided solutions to problems.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
Lorry Driver
Timberland ltd
King's Lynn, Norfolk
02.2020 - 02.2022
- Utilised digital tachographs correctly to record driving hours, breaks, and rest periods.
- Distributed weight safely and evenly, minimising risk during transportation.
- Reported vehicle defects and damage promptly, enabling timely repairs and maintenance.
- Maintained vehicle hygiene, ensuring compliance with health and safety standards.
Fork lift driver
Greenyard
King's lynn, Norfolk
03.2018 - 01.2020
- Loaded and unloaded goods from trucks, ensuring timely distribution to the appropriate departments.
- Executed loading and unloading of goods from trucks, ensuring timely delivery to departments and minimising delays.
- Transported and stacked loads securely, maintaining safety standards and preventing damage.
- Located and moved stock throughout warehouses using forklifts, pallets and crates.
- Handled goods movements efficiently to meet ongoing transport demands and support operational flow.
International Logistics Coordinator
Spain and Port ltd
Spain,Valencia
02.2010 - 01.2018
- Coordinated warehouse activities to accurately manage inbound and outbound lead times.
- Organised logistics schedules to ensure timely delivery of goods across multiple destinations.
- Maintained regular communication with internal and external customers, providing updates on timeframes and order status.
- Resolved delivery discrepancies and customer complaints, maintaining high levels of customer satisfaction.
Warehouse Forklift Operator
Port of Felixstowe
Portugal,Madeira
01.2007 - 02.2010
- Operated forklifts safely to transport goods and materials throughout warehouse, adhering to strict safety protocols.
- Operated forklift machinery safely, adhering to health and safety regulations to minimise workplace accidents and ensure smooth operations.
- Transported and stacked loads securely, ensuring safe handling to prevent damage and maintain inventory integrity.
- Located and moved stock throughout warehouses, optimising space utilisation by efficiently using forklifts, pallets, and crates.
Lorry Driver
Portico
Portugal
03.2001 - 01.2007
- Recorded driving hours, breaks, and rest periods using digital tachographs to ensure compliance with regulations.
- Distributed weight evenly to enhance vehicle stability and reduce risk during transportation.
- Ensured vehicle hygiene met health and safety standards, contributing to road safety and compliance.
Building Construction Worker
Builder Depot
Spain
01.1996 - 02.2001
- Executed demolition tasks safely, utilising power tools and manual techniques to dismantle structures effectively.
- Unloaded, carried and stored building materials and equipment, organising tools for efficient access during projects.
- Loaded and unloaded equipment, tools and materials from vehicles to ensure availability for construction tasks.
Education
GCSEs - Secondary school
Secondary school of Potugal
Porto1996
Skills
- Forklift operation
- Customer relationship management
- Vehicle inspection
- Safety compliance
- Problem solving
- Weight distribution
- Inventory management
- Team collaboration
- Complaint resolution
- Communication skills
Languages
Portuguese
First Language
Spanish
Upper Intermediate
B2
English
Intermediate
B1
Certification
- [Type] Licence
- Level [Number] [Area of certification]
Accomplishments
- Investigated, identified and reconciled account discrepancies totalling £[Number] in company savings.
- Enhanced [Type] processes, implementing across department for increased productivity and profits.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Self employed transport company
Angelo's transport
01.2022 - Current
Lorry Driver
Timberland ltd
02.2020 - 02.2022
Fork lift driver
Greenyard
03.2018 - 01.2020
International Logistics Coordinator
Spain and Port ltd
02.2010 - 01.2018
Warehouse Forklift Operator
Port of Felixstowe
01.2007 - 02.2010
Lorry Driver
Portico
03.2001 - 01.2007
Building Construction Worker
Builder Depot
01.1996 - 02.2001
GCSEs - Secondary school
Secondary school of Potugal