Jose Toledo Sales
London,UK
Summary
Dynamic and results-driven professional with a strong foundation in customer service and leadership excellence. Demonstrates proficiency in Microsoft Word, Excel, and PowerPoint, alongside exceptional skills in time management, team work, and communication. Bilingual in Portuguese and English, with a proven ability to maintain a positive attitude under pressure while achieving targets. Highly organised and adaptable, with innovative thinking and specialty coffee knowledge that enhances beverage presentation and latte artistry. Committed to accountability ownership and responsibility acceptance, aiming to leverage these competencies towards career advancement in the hospitality industry.
Overview
5
5
years of professional experience
Work history
Assistant Manager
Ole & Steen, Canary Wharf
Canary Wharf, Tower Hamlets
06.2025 - Current
- Implemented feedback system, significantly enhancing customer satisfaction.
- Trained new employees to comply with company service standards.
- Boosted sales through effective promotional activities and upselling techniques.
- Maintained safety protocols and ensured a secure working environment for all staff.
- Handled customer complaints effectively, resulting in increased loyalty.
- Delivered high level of productivity by motivating team members.
- Ensured cleanliness and hygiene standards with regular checks around the premises.
Team Leader Supervisor
Ole & Steen, Canary Wharf
Canary Wharf, Tower Hamlets
02.2024 - 06.2025
- Managed shift schedules for efficient workflow.
- Oversaw stock levels regularly, preventing potential shortages or overstocking issues.
- Trained new recruits on coffee brewing techniques to maintain service quality standards.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Fostered a high-performing environment to drive productivity and quality.
- Increased team cohesion by implementing regular feedback sessions.
Area Barista
Ole & Steen, Danish Bakery
Canary Wharf, Tower Hamlets
02.2025 - Current
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Enhanced bar efficiency by keeping work areas tidy and well-stocked.
- Developed employee skills by delivering comprehensive training programmes.
- Evaluated staff performance post-training; provided constructive feedback accordingly.
- Brought about positive change in employee attitudes towards continual professional development.
- Demonstrated exceptional communication skills when conveying complex concepts in simple terms.
- Enhanced customer experience by implementing efficient beverage preparation techniques.
- Accommodated customer preferences, resulting in increased satisfaction ratings.
Team member
Ole & Steen, Canary Wharf
LONDON, London
11.2023 - 02.2024
Barman
The Crown Pub
London, Royal Kensington and Chelsea
10.2022 - 11.2023
- Maintained bar stocks, replenishing daily as necessary.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
House Cleaner
Dr Lucia Murray
Chelsea, Royal Kensington and Chelsea
06.2020 - 06.2022
Education
GESE English ( Grade 5) B.1 -
Thinity College London
UK 06/2025 - 06/2025
Diploma of Higher Education - Business H.E
Westminster College
London 09.2024 - 06/2025
Coffee School Level 2 - Cofeee
Ole & Steen, Danish Bakery
London10.2024
Level 2 - Maths
New City College
London 09.2023 - 07/2024
GCSEs - Business
William Morris Sixth Form
London 09.2022 - 06/2023
NVQ Level 1 - English & Maths
Ealing, Hammersmith & West London College
London 09.2021 - 06/2022
ESOL E1 - English and IT
Barnet College
North London 09.2020 - 06/2021
Skills
- Customer Service
- Time Management
- Team Work
- Microsoft - Word, Excel,Power Point
- Portuguese & English
- Motivational influence
- Accountability ownership
- Drive to achieve targets
- Innovative thinking
- Leadership excellence
- Results-Driven mentality
- Positive attitude under pressure
- Proficiency in point-of-sale systems
- Beverage presentation
- Latte artistry
- Responsibility acceptance
- Highly organised
- Strong communication
- Adaptable and quick to learn
- Specialty coffee knowledge
Additional Information
References:
Klaudia Bielasta - Ole & Sten general manager. email adress: gm.canarywharf@oleandsteen.co.uk
Charles The Crown pub owner- phone number: +44 7455 883101
Interests:
Gym, Books, Traveling, Movies, Health Eating and Tennis.
Timeline
Assistant Manager
Ole & Steen, Canary Wharf
06.2025 - Current
Area Barista
Ole & Steen, Danish Bakery
02.2025 - Current
Diploma of Higher Education - Business H.E
Westminster College
09.2024 - 06/2025
Team Leader Supervisor
Ole & Steen, Canary Wharf
02.2024 - 06.2025
Team member
Ole & Steen, Canary Wharf
11.2023 - 02.2024
Level 2 - Maths
New City College
09.2023 - 07/2024
Barman
The Crown Pub
10.2022 - 11.2023
GCSEs - Business
William Morris Sixth Form
09.2022 - 06/2023
NVQ Level 1 - English & Maths
Ealing, Hammersmith & West London College
09.2021 - 06/2022
ESOL E1 - English and IT
Barnet College
09.2020 - 06/2021
House Cleaner
Dr Lucia Murray
06.2020 - 06.2022
GESE English ( Grade 5) B.1 -
Thinity College London
06/2025 - 06/2025
Coffee School Level 2 - Cofeee
Ole & Steen, Danish Bakery
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