JOSE PENUELA

Proactive and outgoing individual with keen desire to gain work experience and learn from customer service team. Offers excellent organisational and time management skills to complete tasks within deadlines. Quick learner, confident at working in fast-paced environments. Friendly and open communicator with well-developed interpersonal and active listening skills. Focuses on providing timely and useful responses to customer queries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.