Jose Motondo
Summary
Experienced and friendly professional with a primary focus on customer care and satisfaction. Proficient in swiftly resolving customer issues and maintaining consistently high levels of satisfaction through effective communication and problem-solving abilities. Adept at enhancing customer retention by delivering personalised service and cultivating enduring relationships.
Overview
23
23
years of professional experience
9
9
years of post-secondary education
Work history
Customer Care Specialist
Nike
London
2014.06 - 2024.11
Delivered premium customer experiences in a high-volume flagship store, meeting and exceeding service standards. Utilised in-depth product knowledge to drive KPIs and contribute to store sales targets.
Sales and customer service representative
HMV
London
2008.02 - 2014.01
Increased customer satisfaction through exceptional service, accurate product information, and prompt concern resolution.
Floor manager
McDonald's
London
2001.07 - 2008.10
Oversaw staff performance, trained new employees, and performed daily store operations. Recruited and trained staff, leading to improved productivity and customer satisfaction.
Education
Bachelor of Science - Science/ French
Southwark College
London 2001.09 - 2004.09
NVQ Level 5 - Science
City and Islington College
London 1995.09 - 1997.09
GCSEs - Various GCSEs
George Orwell School
London 1991.05 - 1995.09
Skills
- Active listener
- Great communicator
- Fluent in French & English
- Team player
- Service-Oriented approach
- Committed to excellence
- Customer satisfaction orientation
- Assertiveness
- Analytical-thinker
- Microsoft Office Suite
Affiliations
- Socialising, music, reading, movies, working out & travelling.
References
References available upon request.
Timeline
Customer Care Specialist
Nike
2014.06 - 2024.11
Sales and customer service representative
HMV
2008.02 - 2014.01
Bachelor of Science - Science/ French
Southwark College
2001.09 - 2004.09
Floor manager
McDonald's
2001.07 - 2008.10
NVQ Level 5 - Science
City and Islington College
1995.09 - 1997.09
GCSEs - Various GCSEs
George Orwell School
1991.05 - 1995.09