Jose Motondo
Summary
Experienced and friendly professional with a primary focus on customer care and satisfaction. Proficient in swiftly resolving customer issues and maintaining consistently high levels of satisfaction through effective communication and problem-solving abilities. Adept at enhancing customer retention by delivering personalised service and cultivating enduring relationships.
Overview
23
23
years of professional experience
9
9
years of post-secondary education
Work History
Customer Care Specialist
Nike
London
06.2014 - 11.2024
Delivered premium customer experiences in a high-volume flagship store, meeting and exceeding service standards. Utilised in-depth product knowledge to drive KPIs and contribute to store sales targets.
Sales and customer service representative
HMV
London
02.2008 - 01.2014
Increased customer satisfaction through exceptional service, accurate product information, and prompt concern resolution.
Floor manager
McDonald's
London
07.2001 - 10.2008
Oversaw staff performance, trained new employees, and performed daily store operations. Recruited and trained staff, leading to improved productivity and customer satisfaction.
Education
Bachelor of Science - Science/ French
Southwark College
London 09.2001 - 09.2004
NVQ Level 5 - Science
City and Islington College
London 09.1995 - 09.1997
GCSEs - Various GCSEs
George Orwell School
London 05.1991 - 09.1995
Skills
- Active listener
- Great communicator
- Fluent in French & English
- Team player
- Service-Oriented approach
- Committed to excellence
- Customer satisfaction orientation
- Assertiveness
- Analytical-thinker
- Microsoft Office Suite
Affiliations
- Socialising, music, reading, movies, working out & travelling.
References
References available upon request.
Timeline
Customer Care Specialist
Nike
06.2014 - 11.2024
Sales and customer service representative
HMV
02.2008 - 01.2014
Bachelor of Science - Science/ French
Southwark College
09.2001 - 09.2004
Floor manager
McDonald's
07.2001 - 10.2008
NVQ Level 5 - Science
City and Islington College
09.1995 - 09.1997
GCSEs - Various GCSEs
George Orwell School
05.1991 - 09.1995
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