Jose Marinho
Southampton,Hampshire
Summary
Restaurant management professional with extensive experience leading high-performing hospitality teams. Develops staff to maximise establishment potential. Motivated to enhance profits and continuously improve service delivery.
Service-centric Restaurant Supervisor with over 8 years of experience overseeing operations of diverse food services establishments. Skilled in providing team members with the leadership, support, guidance and motivation to succeed. Effective in promoting commitment to patron satisfaction, retention and referrals. Focused on ensuring compliance with policies, procedures, regulations and quality standards
Overview
10
10
years of professional experience
3
3
Years of college in Restaurants and Bar
10
10
Years of school and education
Work History
Restaurant Supervisor
Ottoman Empire Kitchen
Southampton, Hampshire
04.2023 - 06.2023
- Strategically planned and reviewed restaurant staffing levels based on evolving service demands.
- Ensured exceptional health and safety standards by closely monitoring restaurant operations.
- Led motivated teams of front- and back-of-house staff, achieving high-quality standards and service.
- Conducted training sessions with staff in POS system and restaurant best practices, improving workforce talent and efficiency.
- Protected brand image with exceptional restaurant presentation and maintenance.
- Recruited and trained new employees, offering ongoing support and guidance to maintain first-class customer service.
- Gained experience in all restaurant activities, including waiting, bar and front of house.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
Restaurant Manager
LO'steria Southampton
Southampton, Hampshire
08.2022 - 03.2023
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Quickly identified problem situations, skillfully resolving incidents to maintain satisfaction of involved parties.
- Maintained safe working and guest environments, reducing injury and incident risks.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Analyzed operations to improve restaurant efficiency and service levels.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Improved Front-of-House (FOH) staff productivity by elevating greeting and seating processes.
- Strategically reviewed and planned restaurant staffing levels based on evolving service demands.
- Cultivated positive working and dining environment for up to 400 guests.
Bartender
So Bar
Bournemouth, England
06.2022 - 08.2022
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Performed bar closing duties, thoroughly cleaning, sanitizing and replenishing stock.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Maintained bar stocks, replenishing daily as necessary.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Cared for guest wellbeing, monitoring excess consumption and calling for transportation.
- Collected, washed and put away glassware between guests.
- Inspected customer identification to verify age against legal standards.
Delivery Van Driver
DHL
Southampton, Hampshire
06.2021 - 06.2022
- Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
- Maintained ongoing communication with clients, promptly advising changes in schedule and delivery times to ensure satisfaction.
- Performed vehicle safety checks, identified issues and arranged prompt repair to minimize delivery disruptions.
- Evaluated driving routes, identifying limitations and suggesting adjustments that boosted delivery efficiency.
- Loaded vehicles safely and efficiently, securing items to prevent damage for high-volume deliveries.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
- Fostered positive working relationships with customers, knowledgeably responding to delivery questions and concerns.
Bartender
Harbour Club
Southampton, Hampshire
07.2021 - 12.2021
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Performed bar closing duties, thoroughly cleaning, sanitizing and replenishing stock.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Served guests spirits, lagers and stouts at bar.
- Welcomed guests with friendly conversation and fun atmosphere.
- Prepared ingredients and garnishes for cocktails and signature bar drinks.
- Set up bar area daily with clean furniture, supplies and beverage stock for typical bar demands.
- Completed end-of-day cleanup to reset bar for next day.
- Followed food safety and hygiene requirements to protect guests.
Delivery Van Driver
Amazon Logistics
Southampton, Hampshire
06.2020 - 06.2021
- Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
- Maintained ongoing communication with clients, promptly advising changes in schedule and delivery times to ensure satisfaction.
- Performed vehicle safety checks, identified issues and arranged prompt repair to minimize delivery disruptions.
- Evaluated driving routes, identifying limitations and suggesting adjustments that boosted delivery efficiency.
Kitchen Assistant
Diego's Rotisserie
Southampton, Hampshire
01.2020 - 05.2020
- Utilized storage effectively to keep kitchen equipment and supplies safely and clearly organized.
- Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
- Carried out regular rubbish removal, mopping and sweeping, maintaining clean kitchen environments throughout service shifts.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Took orders and portioned food for delivery to client tables.
- Rotated food on workstations and in display cases, disposing of spoilt items.
Night Club Supervisor
Eskada SuperClub
Vizela, Portugal
01.2019 - 01.2020
- Prepared 3 regular areas, up to 15 VIP areas with facilities for up to 1500 guests.
- Welcomed and greeted VIP guests.
- Maintained control of private parties and staff at all times.
- Worked with lighting personnel to verify adherence to client specifications.
- Collaborated with industry professionals to maintain favourable partnerships with photographers, DJs and catering companies.
- Worked with local vendors to accommodate special equipment, food or entertainment requests.
- Worked with clients to plan party logistics and identify preferences.
Restaurant Worker/Manager
Xis Snack and Coffee
Guimaraes, Portugal
01.2013 - 01.2019
- Serving costumers on the family business, leaning and growing on the area.
- Managing business, staff, stock levels and cleanings.
- Creating and organizing events for over 300 costumer's with safety and regulations control.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimizing potential service delays.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Cleaned, sanitized and organized food storage racks and bins, maintaining exceptional hygiene standards.
Education
NVQ Level 4 - Restaurant and Bar
Escola Secundária de Vizela
Vizela Portugal 09.2016 - 07.2019
Skills
- Eye for detail
- Team development
- Leads by example
- Team management
- Customer service
- Dynamic, friendly hostess
- Hospitality business management
- Performance improvement
- Recruitment
- Front of House (FOH) recruitment
- Staff scheduling
- Natural leader
- Employee management
Languages
English
Fluent
Portuguese
Native
Spanish
Advanced
Timeline
Restaurant Supervisor
Ottoman Empire Kitchen
04.2023 - 06.2023
Restaurant Manager
LO'steria Southampton
08.2022 - 03.2023
Bartender
So Bar
06.2022 - 08.2022
Bartender
Harbour Club
07.2021 - 12.2021
Delivery Van Driver
DHL
06.2021 - 06.2022
Delivery Van Driver
Amazon Logistics
06.2020 - 06.2021
Kitchen Assistant
Diego's Rotisserie
01.2020 - 05.2020
Night Club Supervisor
Eskada SuperClub
01.2019 - 01.2020
NVQ Level 4 - Restaurant and Bar
Escola Secundária de Vizela
09.2016 - 07.2019
Restaurant Worker/Manager
Xis Snack and Coffee
01.2013 - 01.2019
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