JOSE GONCALVES
HORLEY, ,SURREY
Overview
11
11
years of professional experience
Work History
Medical Receptionist
Elysium Healthcare
Charlwood, SURREY
06.2022 - Current
- Assisted in maintaining a clean and presentable front of house area for visitors.
Supported adherence to health and safety protocols for service users, visitors, and staff.
Monitored the reception area to prevent contraband entry into the hospital. - Maintained clean and tidy area by ensuring parcels and stock are stored properly to prevent trip hazards and theft.
Completed administrative tasks efficiently and adhered to safeguarding procedures. - Offered calm and collected manner to patients in distress, promptly responding to medical emergencies.
- Provided administrative support to medical staff, including document preparation and management.
- Trained new reception staff, imparting knowledge of clinic procedures and customer service excellence.
- Maintained accurate patient accounts by obtaining, recording and updating personal information.
- Followed data confidentiality measures to secure healthcare user information.
- Gave timely notice of patient arrival to keep appointments running smoothly and on time.
- Collected patient information and communicated to relevant medical team.
- Handled highly personal information over telephone and through email discreetly.
- Handled incoming calls daily while recording accurate messages and following up on enquiries promptly.
- Developed and maintained effective filing systems for patient records, ensuring easy access and confidentiality.
- Participated in team meetings, contributing ideas for improving clinic operations and patient care.
- Coordinated with healthcare professionals to manage daily schedules, maximising efficiency and patient satisfaction.
- Maintained a clean and organised reception area to provide a welcoming environment for patients.
- Maintained timely receipt and distribution of patient medical records.
- Completed photocopying, incoming and outgoing mail and other general administrative duties to facilitate smooth operations.
Aircraft parts line builder
Acro
HORLEY, SURREY
05.2020 - 05.2022
- Maintained production line operations while ensuring adherence to building charts.
- Installed structural components, including foundations, beams, and flooring, adhering to safety standards.
- Planned and executed work with correct tools, materials and equipment to maximise efficiency and finish jobs on time.
- Installed windows, doors, and frames with precision, ensuring smooth operation and security.
- Coordinated with electricians, plumbers, and other tradespeople to facilitate efficient project completion.
- Utilised a variety of hand and power tools to cut, shape, and assemble building materials.
- Coordinated construction work using compatible work materials.
- Measured dimensions of rooms and other spaces to determine quantities of materials needed to complete construction.
- Erected structures following clients' specifications and directions.
- Stayed in line with health and safety requirements throughout building and construction by wearing personal protective equipment.
- Organised finishing work with bricklayers, painters, plumbers and electrical teams.
- Interpreted building plans, layouts and blueprints to achieve precise design specifications.
Airline security controller
British Airways
HORLEY, SURREY
09.2015 - 05.2020
- Patrolled various premises to prevent and detect signs of intrusion, ensuring the safety of personnel and property.
- Monitored and authorised entrance and departure of employees, visitors, and other persons to guard against theft and maintain security.
- Conducted security checks at building entrances, screening visitors for prohibited items and granting authorised access.
- Checked doors, windows and gates for signs of unauthorised entry.
- Monitored CCTV systems to identify disruptions or unlawful acts, promptly reporting any incidents to law enforcement agencies.
- Patrolled grounds after hours on foot to maintain visible presence and detect violations.
- Verified identification for authorised personnel and visitors to property.
- Responded to alarms and investigated disturbances to assess and neutralise potential threats swiftly.
- Managed crowd control at events, maintaining order and preventing disturbances or unsafe conditions.
- Handled lost and found property, ensuring items were securely stored and returned to their rightful owners.
- Oversaw the secure opening and closing of facilities, ensuring that all access points were properly secured.
- Enforced company policies regarding security and confidentiality, addressing violations promptly to minimise risks.
- Helped establish clear, relevant and successful security policies protecting assets and individuals.
- Trained new security staff, imparting knowledge of best practices, operational procedures, and use of security equipment.
- Educated staff on security measures, raising awareness about potential risks and preventive practices.
- Maintained detailed logs of observations, incidents, and surveillance activities to support legal proceedings and investigations.
- Coordinated with law enforcement and emergency responders during incidents, providing critical information and assistance.
- Conducted surveillance to obtain evidence of wrongdoing.
- Assisted in the evacuation of buildings during drills and actual emergencies, guiding individuals to safety efficiently.
- Inspected firefighting equipment and safety devices regularly, reporting malfunctions and facilitating necessary repairs.
- Provided first aid and emergency support to individuals in distress until the arrival of medical professionals.
- Monitored closed-circuit feeds to track visitors and identify problematic behaviour.
- Enforced site rules, notified violators of infractions and removed individuals from property.
- Analysed and reviewed security footage for investigative purposes, supporting legal and disciplinary actions against violators.
- Liaised with management to develop and implement effective security protocols and emergency response procedures.
- Deterred anti-social behaviour and criminal activities impacting occupant or visitor safety.
- Collaborated with team members to conduct routine and surprise audits, identifying security vulnerabilities and recommending improvements.
- Completed official security checks of passengers and luggage before departure.
- Warned violators of rule infractions and escorted unauthorised people off-premises in line with company procedures.
- Responded promptly to medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
- Analysed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
- Secured premises through strategic installation of visible security measures, actively deterring criminal and behavioural incidents.
- Used covert surveillance techniques to collect evidence of suspected wrongdoing.
- Partnered with local law enforcement to identify individuals wanted for previous criminal acts and disturbances.
- Interviewed and detained witnesses for law enforcement.
- Ensured compliance with current policies and legal standards related to security operations.
- Collected cash and valuables and maintained security throughout transport to new location.
- Analysed intelligence on potential threats and devised strategic responses to minimise risk.
- Monitored alarm systems and responded to alerts, assessing and neutralising threats swiftly.
- Assessed new technologies and equipment for potential application in security strategy.
- Reviewed and updated security policies and procedures in line with current best practices.
- Managed access control systems, including issuing badges and controlling entry to secure areas.
- Collaborated with management to develop business continuity and disaster recovery plans.
- Oversaw installation and maintenance of CCTV systems, enhancing surveillance capabilities.
- Liaised with IT department to bolster cyber security defences and mitigate online threats.
- Supervised a team of security officers, providing guidance and feedback to improve performance.
Education
GCSEs - Geography, science, maths, English Lit,
secondary school
London, ENG1986
Skills
- Patient interaction
- Medical confidentiality
- Schedule coordination
- Customer relationship management
- Filing systems
- Front desk operations
- Team collaboration
- Communication skills
- Safety compliance
- Conflict resolution
- Training and development
- Problem solving
- Verbal and written Communication
- Administrative tasks
- Computer literate
- Excellent customer care
- Multitasking
- Patient scheduling
- Appointment setting
- Filing paperwork
- Workload handling
- Team player
- Record keeping accuracy
- Prioritisation under pressure
- Healthcare compliance awareness
- Data entry speed
- Decision-Making in fast-paced settings
- Appointment scheduling software
- Empathetic communication
- Data protection act understanding
- Patient discretion
- Discretion and confidentiality
- Sensitive information handling
- Records management
- Telephone etiquette
- Patient liaison proficiency
- Filing experience
- Service orientation
- Patient confidentiality
- Multitasking efficiency
- Multi-line phone systems
Languages
Portuguese
Advanced
C1
Interests
- Flying, Traveling and golf
Timeline
Medical Receptionist
Elysium Healthcare
06.2022 - Current
Aircraft parts line builder
Acro
05.2020 - 05.2022
Airline security controller
British Airways
09.2015 - 05.2020
GCSEs - Geography, science, maths, English Lit,
secondary school