Jorge Harding-Dickson
Warrington,Cheshire
Summary
Detail-orientated Analyst committed to delivering impactful operational change projects. Skilled at developing tailored solutions to challenging operational issues. Demonstrates exceptional analytical and data modelling practices to produce successful and smooth-running projects.
A Keen interest in problem solving I am a driven, ambitious individual with excellent interpersonal and communication skills. The last 4 years as Data Analyst have provided me with experience in people management, large data sets, intricate job specifications
Overview
8
8
years of professional experience
10
10
years of post-secondary education
Work history
Income Analytics Analyst
United Utilities
Warrington
2021.02 - Current
- Leveraged qualitative and quantitative analysis tools to assess data and report on findings.
- Assisted with continuous improvement initiatives, applying data findings to address underperforming areas.
- Reviewed financial statements to identify variances and overages, suggesting internal controls to increase adherence.
- Collaborated with cross-functional teams to implement operational improvements and business strategies.
- Monitored KPIs and tracked continuous progress to evaluate efficacy of business solutions.
- Used SQL Coding, Alteryx Workflows and built Tableau Dashboards to generate reports based on Team performance, Metering Trends and other project work.
- Provided analytic insight on the back of any reports that have been created.
Customer Incident Advisor(Development)
United Utilities
Lingley Green, Warrington
2020.12 - 2021.02
- Case owning priority customers to ensure that they are receiving updates from area issues
- Dealing with escalations from priority customers
- Responsible for sourcing data of affected customers in events and incidents
- Communicating regular updates to customers via multiple channels(web/text/phone message).
Customer Advisor Advanced
United Utilities
Lingley Green, Warrington
2018.10 - 2020.12
- Inbound and outbound calls from/to customers, dealing with complaints
- Raising appropriate work
- Communicating through web chat channel to customers
- Collating feedback from customers to improve future contacts
- Using a variety of different systems to resolve customer's issue within required business needs.
Claims Advisor
Gladstone Brookes
Warrington
2016.02 - 2018.12
- Signing up new customers for claims
- Taking payments from customers
- Ensuring customers are fully aware of terms and conditions
- Dealing with some customers face to face.
Education
IT Management -
Sheffield Hallam University
2011.09 - 2014.05
A-Levels -
Barrow Hall College
Warrington 2009.09 - 2011.05
12 GCSE's between A-C - undefined
Great Sankey High School
Great Sankey, Warrington 2004.01 - 2009.04
Skills
- Teamwork
- Problem-Solving
- Customer service
- Leadership
- Mentoring
- Time management
- Analytical Skills
- Extensive IT Skills
- Very good communication skills
Languages
English
Native language
French
Beginner
A1
Spanish
Beginner
A1
Personal Information
Interests:
- Enjoy playing sports such as football, Squash, badminton and training in the gym.
- I have an active social within work as well as outside of work.
- Films.
- Music/ Live Music
- Cooking
References
References on Request
Timeline
Income Analytics Analyst
United Utilities
2021.02 - Current
Customer Incident Advisor(Development)
United Utilities
2020.12 - 2021.02
Customer Advisor Advanced
United Utilities
2018.10 - 2020.12
Claims Advisor
Gladstone Brookes
2016.02 - 2018.12
IT Management -
Sheffield Hallam University
2011.09 - 2014.05
A-Levels -
Barrow Hall College
2009.09 - 2011.05
12 GCSE's between A-C - undefined
Great Sankey High School
2004.01 - 2009.04