Summary
Overview
Work history
Education
Skills
Languages
Personal Information
References
Timeline
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Jorge Harding-Dickson

Warrington,Cheshire

Summary

Detail-orientated Analyst committed to delivering impactful operational change projects. Skilled at developing tailored solutions to challenging operational issues. Demonstrates exceptional analytical and data modelling practices to produce successful and smooth-running projects.

A Keen interest in problem solving I am a driven, ambitious individual with excellent interpersonal and communication skills. The last 4 years as Data Analyst have provided me with experience in people management, large data sets, intricate job specifications

Overview

8
8
years of professional experience
10
10
years of post-secondary education

Work history

Income Analytics Analyst

United Utilities
Warrington
02.2021 - Current
  • Leveraged qualitative and quantitative analysis tools to assess data and report on findings.
  • Assisted with continuous improvement initiatives, applying data findings to address underperforming areas.
  • Reviewed financial statements to identify variances and overages, suggesting internal controls to increase adherence.
  • Collaborated with cross-functional teams to implement operational improvements and business strategies.
  • Monitored KPIs and tracked continuous progress to evaluate efficacy of business solutions.
  • Used SQL Coding, Alteryx Workflows and built Tableau Dashboards to generate reports based on Team performance, Metering Trends and other project work.
  • Provided analytic insight on the back of any reports that have been created.

Customer Incident Advisor(Development)

United Utilities
Lingley Green, Warrington
12.2020 - 02.2021
  • Case owning priority customers to ensure that they are receiving updates from area issues
  • Dealing with escalations from priority customers
  • Responsible for sourcing data of affected customers in events and incidents
  • Communicating regular updates to customers via multiple channels(web/text/phone message).

Customer Advisor Advanced

United Utilities
Lingley Green, Warrington
10.2018 - 12.2020
  • Inbound and outbound calls from/to customers, dealing with complaints
  • Raising appropriate work
  • Communicating through web chat channel to customers
  • Collating feedback from customers to improve future contacts
  • Using a variety of different systems to resolve customer's issue within required business needs.

Claims Advisor

Gladstone Brookes
Warrington
02.2016 - 12.2018
  • Signing up new customers for claims
  • Taking payments from customers
  • Ensuring customers are fully aware of terms and conditions
  • Dealing with some customers face to face.

Education

IT Management -

Sheffield Hallam University
09.2011 - 05.2014

A-Levels -

Barrow Hall College
Warrington
09.2009 - 05.2011

12 GCSE's between A-C - undefined

Great Sankey High School
Great Sankey, Warrington
01.2004 - 04.2009

Skills

  • Teamwork
  • Problem-Solving
  • Customer service
  • Leadership
  • Mentoring
  • Time management
  • Analytical Skills
  • Extensive IT Skills
  • Very good communication skills

Languages

English
Native language
French
Beginner
A1
Spanish
Beginner
A1

Personal Information

Interests:

  • Enjoy playing sports such as football, Squash, badminton and training in the gym.
  • I have an active social within work as well as outside of work.
  • Films.
  • Music/ Live Music
  • Cooking

References

References on Request

Timeline

Income Analytics Analyst

United Utilities
02.2021 - Current

Customer Incident Advisor(Development)

United Utilities
12.2020 - 02.2021

Customer Advisor Advanced

United Utilities
10.2018 - 12.2020

Claims Advisor

Gladstone Brookes
02.2016 - 12.2018

IT Management -

Sheffield Hallam University
09.2011 - 05.2014

A-Levels -

Barrow Hall College
09.2009 - 05.2011

12 GCSE's between A-C - undefined

Great Sankey High School
01.2004 - 04.2009

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Jorge Harding-Dickson