Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
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Jorge Gonzalo Estebanez

Aylesbury,Bucks

Summary

A strategic leader with expertise in long-term vision creation and quality assurance oversight, driving customer-focused initiatives through decisive leadership. Skilled in employee motivation and talent development, leveraging data analytics for continuous improvement. Proficient in contract negotiation and financial modelling, with a strong focus on profit and loss analysis to enhance organisational performance. Committed to fostering growth and innovation within dynamic environments.

Overview

20
20
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work history

Managing Director of MAGroup Property Claims

MAGroup Limited
Aylesbury, Bucks
01.2023 - 09.2025
  • Oversaw operations, sales, and account management for three companies servicing insurance sector with £40 million turnover.
  • Implemented cost-saving measures to enhance financial stability.
  • Streamlined supply chain management to ensure timely delivery of products.
  • Established performance metrics that increased team efficiency.
  • Drove innovation to enhance product offerings.
  • Optimised operational processes, resulting in improved company performance.
  • Negotiated profitable contracts that boosted company revenue.
  • Enhanced productivity levels by streamlining workflow processes.

Chief Operating Officer

MAGroup Limited
Aylesbury, Bucks
12.2013 - 09.2025
  • Oversaw operations and IT for companies in Insurance and House Building sectors with £45 million turnover.
  • Integrated acquisition of distressed business, enhancing operational and financial performance within 12 months.
  • Developed operational strategy to drive performance across Group companies.
  • Collaborated with CEO to align strategies and objectives.
  • Advanced technology utilisation in operations, streamlining workflow processes.
  • Implemented process improvements to boost productivity across teams.
  • Directed staff training programmes to enhance skill sets and competencies.
  • Led cross-functional teams in executing projects and managing change initiatives.
  • Responsible for developing and maintaining group company policies and procedures

Managing Director of MA Assist

MAGroup Limited
Aylesbury, Bucks
09.2016 - 12.2022
  • Oversaw building repair network operations, ensuring optimal financial performance.
  • Established performance metrics that enhanced team efficiency significantly.
  • Promoted a culture of continuous improvement to drive operational excellence.
  • Maintained customer focus to deliver high-quality services consistently.

Operations Director

MAAssist Limited
Aylesbury, Bucks
04.2011 - 04.2013
  • Leveraged data analytics tools for informed decision-making strategy.
  • Streamlined business processes with innovative thinking, leading to enhanced performance.
  • Optimised operational efficiency by implementing strategic plans and procedures.
  • Championed change management initiatives, leading to smoother transitions during restructuring phases.
  • Managed risk effectively, ensuring business continuity during challenging periods.
  • Developed standard operating procedures, enhancing efficiency at all organisational levels.
  • Aligned departmental objectives with overall company goals for unified direction and focus.
  • Assessed, identified and mitigated risk through strategic planning.

Operations Manager

MAGroup Limited
Aylesbury, Bucks
12.2008 - 03.2011
  • Transformed a loss-making business into profitability within two years, along with the rest of the team that were part of the MBO.
  • Fostered continuous learning culture that enhanced workforce competency.
  • Developed risk mitigation strategies to ensure business continuity during crises.
  • Devised operational policies to uphold regulatory compliance and best practices.

Head of Business Support

MAGroup Limited
Aylesbury, Bucks
06.2007 - 11.2008
  • Developed new reporting mechanisms to optimise data management.
  • Conducted regular performance reviews, identifying growth opportunities for employees.
  • Managed a team of Management Information Analysts to ensure quality output.
  • Oversaw IT developments to enhance software functionality.
  • Drove process improvements by reviewing and adjusting business support systems.
  • Led team initiatives to boost productivity and efficiency in daily tasks.

Programme Manager

Multiasistencia S.A
Madrid, Madrid
11.2005 - 06.2007
  • Oversaw Quality Programme across four countries, utilising Lean Six Sigma methodologies.
  • Coordinated process improvement projects, providing regular updates to Executive Committee.
  • Conducted business analysis to identify opportunities for enhancement and weaknesses.
  • Served as liaison officer between Head Office and the UK and Portuguese operations to facilitate collaboration.

Education

Postgraduate Diploma in Management & Leadership - Management & Leadership

Oxford Brookes University
Oxford
09.2009 - 06.2010

Skills

  • Long-term vision creation
  • Quality assurance oversight
  • Customer focus
  • Decisive leadership
  • Employee motivation
  • Talent development
  • Data analytics
  • Continuous improvement techniques
  • Contract negotiation
  • Financial modelling
  • Profit and Loss Analysis

Certification

Green Belt in Lean Six Sigma awarded by Juran Institute

Languages

English
Native
Spanish
Native

Timeline

Managing Director of MAGroup Property Claims

MAGroup Limited
01.2023 - 09.2025

Managing Director of MA Assist

MAGroup Limited
09.2016 - 12.2022

Chief Operating Officer

MAGroup Limited
12.2013 - 09.2025

Operations Director

MAAssist Limited
04.2011 - 04.2013

Postgraduate Diploma in Management & Leadership - Management & Leadership

Oxford Brookes University
09.2009 - 06.2010

Operations Manager

MAGroup Limited
12.2008 - 03.2011

Head of Business Support

MAGroup Limited
06.2007 - 11.2008

Programme Manager

Multiasistencia S.A
11.2005 - 06.2007

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Jorge Gonzalo Estebanez