Jorge Gaspar
Codicote,Hertfordshire
Summary
Dedicated professional with a strong command of DVSA standards and Highway Code expertise, ensuring compliance and safety in all operations. Demonstrates exceptional verbal communication skills and multilingual abilities, enhancing customer service experiences. Known for patience under pressure and adaptability to weather changes, while maintaining physical fitness and endurance for demanding tasks. Proficient in radio use and stress handling.
Full UK clean driving licence categories A and B held for over 25 years and a vast driving experience.
Career goal includes leveraging these skills to contribute effectively in dynamic environments to promote road and public safety.
Overview
4
4
Languages
5
5
years of post-secondary education
16
16
years of professional experience
Work history
DVSA CBT instructor
Universal Motorcycle Training
London, London/ Hertfordshire
01.2018 - Current
- Deliver structured CBT and other road safety sessions tailored to diverse trainee learning needs.
- Provide element-by-element unsupervised CBT instruction for each rider phase.
- Award CBT certificates after riders demonstrate desirable machine control and road safety in accordance with DVSA standards.
- Provide off-road, on-road, and vehicle safety training to DVSA standards.
- Conduct risk assessments and deliver hazard perception coaching for on-road control.
- Coach trainees on road through traffic-signal interpretation and tricky junction navigation using radio headsets.
- Set up cone-and-barrier site layouts for off-road training to DVSA standards.
- Build quick rapport with nervous or inexperienced riders to raise readiness.
- Adapt teaching and communication styles to match different learner requirements.
Customer service assistant
Compass Group UK & Ireland
london, City of London
02.2013 - 10.2017
- Listened actively to customer concerns, clarifying confusion and matching needs accurately.
- Built strong team communication to keep a positive store atmosphere.
- Adapted quickly to store layout or product range changes with minimal disruption.
- Monitored inventory levels regularly to prevent stock-outs or overstock issues.
- Supported fire safety efforts by coordinating evacuation drills and educating staff on emergency protocols. with fire evacuation drills and safety practice.
Delivery rider
Itsu
City of London, City of London
03.2010 - 12.2013
- Delivered takeaway food on time with friendly demeanour.
- Completed deliveries with a smile and patient service each shift.
- Navigated traffic efficiently to support prompt deliveries every day.
- Inspected and maintained vehicle regularly to reduce mechanical breakdowns during shifts.
- Wore protective gear throughout each shift to maintain personal safety standards.
- Assisted in maintaining service continuity by covering weekend shifts. to maintain strong service levels.
Education
A-Levels - IT
Escola Secundaria Quinta do Marques
Lisbon, Portugal 09.1990 - 07.1995
Skills
- DVSA standards knowledge
- Road safety training
- Risk assessment
- Highway Code expertise
- Radio use
- Weather adaptability
- Comfortable with night shifts
- Multilingual
- Customer Service
- Communication skills
- Stress resilience
- Stress management
Affiliations
- Travelling
- Camping
- Road trips
- Computer and technologies
Languages
English
Fluent
French
Advanced
Spanish
Fluent
Portuguese
Native
Timeline
DVSA CBT instructor
Universal Motorcycle Training
01.2018 - Current
Customer service assistant
Compass Group UK & Ireland
02.2013 - 10.2017
Delivery rider
Itsu
03.2010 - 12.2013
A-Levels - IT
Escola Secundaria Quinta do Marques
09.1990 - 07.1995