Jorge Calisto

• Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.
• Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
• Recruited and trained high-performing team members to deliver faultless customer care.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Leveraged strategic networking to create new business opportunities.

• Improved member relations by conducting regular feedback sessions.
• Upheld privacy and confidentiality of members whilst handling sensitive information.
• Networked with media and PR professionals to build campaign reach.
• Implemented effective outreach methods to attract potential members.
• Ensured timely responses to member queries for improved satisfaction levels.
• Assisted in conflict resolution, fostering a harmonious environment.
• Streamlined processes to ensure smoother member experience.

• Guaranteed delivery of first-class customer service, coaching team members to produce positive outcomes.
• Achieved smoother workflow with effective staff management.
• Delegated tasks based team members' strengths to improve productivity and quality of work.
• Handled cash transactions efficiently reducing wait times at checkouts.
• Led pre-shift briefings to prepare teams for upcoming challenges and priorities.
• Trained new employees, elevating team performance levels.

• Managed team of 8 employees, providing ongoing training and guidance to maximise potential.
• Collaborated with senior management on strategic planning, contributing to business growth and expansion plans.
• Led pre-shift briefings to prepare teams for upcoming challenges and priorities.
• Determined strategic direction of organisation based on industry knowledge and market research.
• Reconciled cash takings, card statements and receipts after each shift, noting and rectifying discrepancies.
• Negotiated buying conditions and sales contracts to secure lucrative deals.

• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Totalled bills for customers and accepted payment via cheque, currency and card payments.
• Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
• Practiced healthy and safety measures to comply with regulations.
• Maintained professional appearance throughout shifts, reflecting positively on establishment image.

• Streamlined operational efficiency for enhanced customer satisfaction.
• Monitored health and safety measures for guaranteed compliance.
• Plan the night ahead, such as table plans mail checking for bookings/events, team briefings
• Supervise staff and uniforms checks
• Assistance in the recruitment process for new employees: CV screening, job interviews, trainings

Nightly intake reports and venue closing responsibilities