Jordyn Cooper
Glasgow,United Kingdom
Summary
I am a optimistic and adaptable worker with a strong foundation in customer service excellence . Skilled in cash handling expertise, food preparation, and inventory stocking. A quick learner with a focus on enhancing operational efficiency and delivering exceptional customer experiences. I believe it's always best to face every challenge with a smile and confidence
Overview
6
6
years of professional experience
3
3
years of post-secondary education
Work history
Supervisor
Geek Retreat
Glasgow
2024.06 - 2025.07
- Restock products to keep shelves accurate and sales-ready at all times.
- Operate POS system transactions and resolve checkout issues calmly.
- Organise and run in-store events to support customer engagement daily.
- Run in-store events to coordinate set-up, staffing, and customer flow.
- Maintain stock spreadsheets to track inventory levels and reorder needs.
- Train staff on procedures to improve consistency and service standards.
- Manage market trades by preparing stock, pricing, and displays for customers.
- Edit social media video content using Adobe Premiere Pro, CapCut, and DaVinci Resolve.
Barista
Starbucks Coffee
Inverness, Highland
2024.03 - 2024.05
- Offered personalised beverage recommendations, enhancing customer rapport.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Collaborated with team members during busy periods improving workflow efficiency.
- Assisted in inventory control measures for effective stock management.
Partner
Starbucks
Aberdeen
2022.10 - 2023.05
- Promoted seasonal beverages, resulting in increased customer uptake and sales.
- Recognised as Employee of the Week for outstanding upselling performance in January.
- Delivered exceptional service to enhance customer enjoyment and comfort, contributing to positive experiences.
- Ensured customer satisfaction by providing top-quality coffee and beverages.
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Streamlined order-taking process to reduce wait times, improving overall customer convenience.
- Collaborated with team members during busy periods improving workflow efficiency.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Executed cash handling tasks with precision to ensure financial accuracy.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
Crew Member
Burger King
Aberdeen
2019.07 - 2020.08
- Provided personalised customer service fostering loyalty amongst clients.
- Delivered consistent high-quality service contributing to the positive reputation of our establishment.
- Coordinated with kitchen staff for timely preparation of orders reducing wait times for customers.
- Operated cash registers with accuracy, ensuring efficient transaction handling.
- Upheld health and safety guidelines whilst preparing food items preventing cross-contamination risks.
- Adhered to strict hygiene practices while handling food ensuring safety at all times.
- Collaborated with team members to maintain a friendly work environment promoting productivity.
- Implemented promotional strategies, increasing customer footfall during off-peak hours.
Education
Certificate of Higher Education - Makeup Artistry
Edinburgh College
Edinburgh 2021.09 - 2022.07
Diploma of Higher Education - Acting and Performance
North East Scotland College
Aberdeen 2019.08 - 2021.07
Skills
- Communication skills
- Upselling techniques
- Microsoft PowerPoint and Excel
- Cash handling expertise
- Food preparation
- Inventory stocking
- Adaptability
- Customer service excellence
- Quick learner
- Computer proficiency
- Staff management
Accomplishments
- Employee of the week at Starbucks Aberdeen for the most upsells in January
- Started a kids club event at Geek Retreat that brought in returning customers, more sales and a better community connection.
- Helped to create multiple events to help bring in sales and create better community interactions at Geek Retreat
Personal Details
Eligible to work in the UK: Yes
Timeline
Supervisor
Geek Retreat
2024.06 - 2025.07
Barista
Starbucks Coffee
2024.03 - 2024.05
Partner
Starbucks
2022.10 - 2023.05
Certificate of Higher Education - Makeup Artistry
Edinburgh College
2021.09 - 2022.07
Diploma of Higher Education - Acting and Performance
North East Scotland College
2019.08 - 2021.07
Crew Member
Burger King
2019.07 - 2020.08