Jordon Laing
London
Summary
Dedicated train driver candidate with extensive experience in safety-critical railway maintenance, consistently prioritising safety and demonstrating a proactive safety-first mindset. Proven supervisory skills with a strong ability to lead teams effectively while maintaining composure under pressure. Exceptional problem-solving abilities focused on timely decision-making and critical task management. Committed to continuous professional development through rigorous training programs aimed at enhancing leadership capabilities and upholding the highest safety standards.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Railway track maintainer
DEPLOY
London
10.2018 - Current
- Updated daily repair records to track work traceably and accountably.
- Maintained a positive shift environment to strengthen teamwork during daily operations.
- Repaired damaged track sections to improve track integrity every day.
- Adhered strictly to all health and safety regulations during daily operations, demonstrating commitment to workplace security standards.
- Achieved efficient work schedule with careful planning and prioritisation of tasks.
Team Leader
William Hill
London
01.2016 - 06.2026
- Motivated team members to meet KPIs through daily coaching and feedback.
- Led teams in fast-paced customer service, improving task handovers and delivery.
- Delivered strong customer service against strict performance targets and deadlines.
- Resolved customer queries and escalations quickly to sustain satisfaction and loyalty.
- Guided customers through complex decisions with clear, professional explanations.
- Maintained high professionalism, compliance, and accuracy throughout daily support.
- Kept documentation accurate and followed company procedures during every interaction.
Education
A-Levels - English Language, History, ICT
Christ the King Sixth Form College
London 09.2013 - 08.2016
GCSEs - English, Maths, Science
Deptford Green Secondary School
London 09.2008 - 08.2013
Skills
- Safety-critical experience
- Track inspection
- Regulatory compliance
- Safety commitment
- Supervisory leadership
- Timely decision-making
- Calm under pressure
- Distraction management
- Wellbeing management
- Training dedication
- Continuous development
Certification
- Personal Track Safety
- Emergency First Aid at Work (Levels 2 & 3)
- AED, BLS & CPR Certified
- Health & Safety in the Workplace (CITB / TGUK)
- Fire Warden (Level 2)
(Qualifications Available upon request)
ADDITIONAL INFORMATION
- Full UK Driving Licence
- Own transport
- Flexible availability, including weekends
- Enthusiastic about learning
References
References available upon request.
Timeline
Railway track maintainer
DEPLOY
10.2018 - Current
Team Leader
William Hill
01.2016 - 06.2026
A-Levels - English Language, History, ICT
Christ the King Sixth Form College
09.2013 - 08.2016
GCSEs - English, Maths, Science
Deptford Green Secondary School
09.2008 - 08.2013