Summary
Overview
Work history
Education
Skills
Timeline
Generic

Jordi Sansu

LONDON

Summary

Friendly IT Systems Assistant with 4 years of experience, quickly and effectively resolving customers technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communication even in stressful situations. Strong background in providing efficient and effective solutions to clients. Dedicated team player delivers great customer service.

Overview

8
8
years of professional experience

Work history

Business System Assistant

Au Pair In America, AIFS
London
01.2024 - Current
  • Drafted business letters and emails to facilitate clear communication.
  • Streamlined office processes with implementation of new filing system.
  • Handled various day-to-day admin responsibilities to maintain smooth business operations.
  • Used problem-solving skills to resolve challenges and prioritise workload.
  • Acted as main contact for staff and clients.

Iceland delivery driver

Iceland
London
10.2023 - 12.2023
  • Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
  • Interpreted maps effectively, following written and verbal directions as required to navigate optimal delivery routes.
  • Contacted customers ahead of parcel drop-offs, effectively confirming and coordinating delivery times.
  • Delivered over 50 calls per day on busy days to boost sales

1st/2nd Line support

Advertising standard authority
London, UK
10.2019 - 10.2022
  • Installed new software for users and monitored version and patch update requirements.
  • Prepared equipment for staff use, setting up PCs.
  • Carried out new hardware installations and updates, keeping systems functional and secure.
  • Used ticketing systems to effectively prioritise end-user issues, minimising equipment downtime.
  • Repaired tools and equipment to support maintenance.
  • Delivered reliable, high quality technical support to average of 86 users daily.

Tesco Customer Service

TESCO
London
09.2017 - 08.2019
  • Obtained deposits and balance of payments from clients.
  • Utilised computer to handle high incoming call volumes.
  • Passed customer feedback to sales or product teams to make improvements on company offerings.
  • Operated cash register to process sales transactions.
  • Took calls and escalated complex inquiries to appropriate members of staff.
  • Actioned feedback from service users, resulting in improved satisfaction levels.

Education

GCSEs - English language

Let me play

NVQ Level 3 - BCS Level 3 Award in Cloud Services

Let me play

NVQ Level 3 - BCS Level 3 Award in Mobile and Operating Systems

Let me play (LMP)

NVQ Level 3 - BCS Level 3 Award in Business Processes

Let me play

GCSEs - ICT

Cardinal Pole School

Skills

  • Desktop support
  • Application installations
  • VPN management
  • Desktop support services
  • Active Directory
  • Microsoft Office 365
  • Customer service expert
  • Remote work competency
  • Full UK driving licence
  • Customer Service
  • Communicative leadership
  • Familiarity with jira

Timeline

Business System Assistant

Au Pair In America, AIFS
01.2024 - Current

Iceland delivery driver

Iceland
10.2023 - 12.2023

1st/2nd Line support

Advertising standard authority
10.2019 - 10.2022

Tesco Customer Service

TESCO
09.2017 - 08.2019

GCSEs - English language

Let me play

NVQ Level 3 - BCS Level 3 Award in Cloud Services

Let me play

NVQ Level 3 - BCS Level 3 Award in Mobile and Operating Systems

Let me play (LMP)

NVQ Level 3 - BCS Level 3 Award in Business Processes

Let me play

GCSEs - ICT

Cardinal Pole School

Similar Profiles

Create profile
Jordi Sansu