Jordan Taylor
Rotherham
Summary
Supportive and down-to-earth leader with a passion for mentoring, problem-solving, and creating positive workplace environments. Experienced in team management, claims handling, customer service, and coaching, with a track record of driving improvements, ensuring fair resolutions, and building strong relationships. Adaptable and results-driven, skilled at balancing efficiency with empathy to deliver outcomes.
Overview
5
5
years of professional experience
Work History
Claims Handler (FNOL 5K AUTH)
Concentrix Sheffield
05.2024 - 05.2025
- Managed high-volume FNOL claims with precision, ensuring accuracy and timely resolutions.
- Investigated claims, verifying documentation and assessing validity against policy terms.
- Provided clarity to clients on claims status, handling concerns with empathy and professionalism.
- Streamlined claims processes, coordinating with suppliers and repairers to control costs.
Deputy Team Leader
Concentrix Sheffield
07.2024 - 03.2025
- Led individual performance reviews, identifying improvement opportunities and implementing corrective strategies.
- Managed escalations, ensuring swift and fair resolutions for complex claims and complaints.
- Designed improvement plans that boosted team efficiency and customer satisfaction.
- Collaborated across departments for seamless process coordination beyond claims handling.
- Actively supported employee morale with a tailored coaching approach to individual needs.
- Delegated new processes to optimize workflows and improve operational effectiveness.
Insurance Specialist
Concentrix Sheffield
11.2022 - 05.2024
- Developed expertise in insurance policies, risk assessment, and customer advisory.
- Assisted clients in understanding policy coverage and renewal options.
- Applied sales techniques with a customer-first approach to maximize retention and engagement.
Service Representative
Leger Holidays
07.2021 - 09.2022
- Delivered responsive support via calls, emails, and online inquiries.
- Built lasting relationships with customers, ensuring retention and satisfaction.
- Accurately input and managed customer data while maintaining compliance standards.
Telephone Operator
Ant Marketing
05.2021 - 07.2021
- Managed high-volume NHS calls, ensuring efficient processing.
Administrative Officer
DWP Sheffield
09.2020 - 01.2021
- Oversaw claimant inquiries, data accuracy, and payments processing.
Education
Diploma of Higher Education - Vocational Studies
Morthyng Vocational College
Certificate of Higher Education - Vocational Studies
Morthyng Vocational College
Business Administration - Level 1 & 2
LifeSkills
GCSEs & Functional Skills - undefined
Maltby Academy
Digital Marketing - Level 2
B2W
01.2020
Skills
- Leadership & Mentoring
- Customer Service Excellence
- Team Supervision & Coaching
- Process Improvement & Operational Management
- Risk Assessment & Quality Assurance
- Strong Communication & Relationship Building
- Conflict Resolution & Problem-Solving
- Technical Support & Data Management
- Claims investigation
- Risk management
- Accuracy and precision
- Customer service
Timeline
Deputy Team Leader
Concentrix Sheffield
07.2024 - 03.2025
Claims Handler (FNOL 5K AUTH)
Concentrix Sheffield
05.2024 - 05.2025
Insurance Specialist
Concentrix Sheffield
11.2022 - 05.2024
Service Representative
Leger Holidays
07.2021 - 09.2022
Telephone Operator
Ant Marketing
05.2021 - 07.2021
Administrative Officer
DWP Sheffield
09.2020 - 01.2021
Certificate of Higher Education - Vocational Studies
Morthyng Vocational College
Business Administration - Level 1 & 2
LifeSkills
GCSEs & Functional Skills - undefined
Maltby Academy
Digital Marketing - Level 2
B2W
Diploma of Higher Education - Vocational Studies
Morthyng Vocational College
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