Jordan Woodward
Andover,Hampshire
Summary
Motivated case manager with experience in managing client cases, developing personalised care plans, and coordinating services. Skilled in liaising with healthcare providers, conducting assessments, and ensuring compliance with regulatory standards. Strong problem-solving abilities and commitment to supporting clients through complex situations.
Overview
5
5
years of professional experience
Work history
Complex care case manager
Whispers care solutions
05.2023 - 12.2025
- Overseeing client management for a wide range of complex needs
- Specialising in complex care needs and mental health
- Overseeing staff development of large teams both in office and field based
- Implemented evidence-based practices, continuously improving case management processes
- Managed all aspects of cases, including drafting service plans, reviewing progress and assessing case closures
- Partnered with social service agencies and healthcare providers on individual client plans
- Assessed clients through assessments to determine service needs and benefits required
- Met with clients routinely to stay updated on progression and offer field based training to staff
- Being the responsible person for the business during out of hours, ensuring safe running and being to lead person to report to
Peer support service coordinator / deputy manager
Sanctuary Supported Living
07.2021 - 05.2023
- Established and implemented service framework, enabling successful service launch
- Contributed to developing Hampshires first mental health crisis home
- Starting as a support worker with quick progression to peer support service coordination, to stepping in as temporary deputy manager.
- Guided colleagues growth through strategic support
- Formulated person-centred support plans enhancing recovery
- Engaged with diverse professionals during multidisciplinary team meetings
- Evaluated care referrals to establish suitable support options.
- Managed 10-member team to boost productivity
- Coordinated project timelines, delegating tasks to team members to meet deadlines efficiently
Mental Health Support Worker
The Priory Group
07.2020 - 06.2021
- De-escalated violent, aggressive and threatening behaviour.
- Helped patients live independent and fulfilling lives by teaching life skills, offering emotional support and encouraging individuals to use their abilities.
- Delivered one-to-one support, tailoring approaches to meet the unique needs of each client effectively.
- Monitored clients' physical health, recognising the interconnection between physical and mental well-being.
- Closely observed and documented patient behaviour, promptly reporting slight changes to medical staff.
- Maintained detailed records of client interactions, progress, and any incidents, ensuring compliance with legal requirements.
Education
GCSEs -
New forest academy
NVQ Level 2 - understanding mental health.
The skills network
Cognitive behavioural therapy (CBT)
Centre of excellence
Skills
- Client management
- Service planning and development
- Crisis intervention
- Multidisciplinary engagement
- Case documentation
- Conflict resolution
- Communication strategies
- Discharge planning
- IT and microsoft office knowledge
- Suicide intervention skills
- Mental health first aider
Timeline
Complex care case manager
Whispers care solutions
05.2023 - 12.2025
Peer support service coordinator / deputy manager
Sanctuary Supported Living
07.2021 - 05.2023
Mental Health Support Worker
The Priory Group
07.2020 - 06.2021
GCSEs -
New forest academy
NVQ Level 2 - understanding mental health.
The skills network
Cognitive behavioural therapy (CBT)
Centre of excellence