Jordan Willow Moss
Clevedon,North Somerset
Summary
Attentive administrative team member organised in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
12
12
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Processing Administrator
Pelican Business Services
Nailsea, North Somerset
2019.02 - 2025.01
- Resolving customer queries at first point of contact
- Arranging billing and payment plans
- Closing and opening customer accounts
- Customer moves and updating details for the online portal
- CRM updating
- Established team trainer and shift manager when required
- Working to KPI's & OPI's
Shift Manager
Whittard Of Chelsea
Bristol
2017.11 - 2018.11
- Opening and Closing the store
- Banking
- Helping to Achieve Targets
- Supporting the Managers
- Daily Documents (Traceability, Temperatures etc)
- Customer Service and Cash Handling
Store Manager for Bristol and Bath
Grapetree
Bristol
2017.07 - 2018.02
- Opening and Closing the stores
- Rotas
- Banking
- Stock Management
- Dealing with All Enquiries
- Store Health and Safety
- Completing Reports within Deadlines
- Filing Daily Documents
Supervisor
Lush Handmade Cosmetics
Cribbs Causeway
2015.07 - 2017.03
- Open and Closing the Store
- Banking
- Helping to Achieve Targets
- Supporting the Managers in all duties
- Supervising the Shop Floor
- Providing 5* Customer Service to customers
- Cash Handling and Banking
- Curated tailored customer consultations.
- Fostered a positive work culture to boost employee morale.
- Maintained team-oriented atmosphere with open communication and quick conflict resolution.
- Trained new hires and set up mentoring relationships to drive team performance.
Sales Assistant
Lush Handmade Cosmetics
Cribbs Causeway
2012.10 - 2015.07
- Customer Service
- Cash Handling
- Demoing Products & Skin/Haircare Consultations
- Children’s Parties
- Offered personalised shopping advice to enhance customer experiences.
- Demonstrated product usage and features to customers.
Education
GCSEs - Art (Double award), Art, R.E, English, English Literature, Technology (Resistant Materials), Maths (Double award), Science (Double award), Music
Portway Community School
Bristol 2001.09 - 2006.06
First Diploma - Music Technology
City of Bristol College
Bristol 2006.01 - 2007.01
National Diploma - Music Technology
City of Bristol College
Bristol 2007.01 - 2009.01
Skills
- Processing administration expert
- Excellent time management
- Confident communicator
- Motivated to learn
- High personal standards
- Optimistic and cheerful
- Friendly and approachable
- Logical problem solving
- Methodical worker
- Microsoft Office and IT Skills
Skills
- Very reliable and excellent time management skills.
- Good interpersonal communication skills and extremely confident when working with the public.
- Capable of working well in many environments, including effectively in both team and individual scenarios.
- Constantly motivated to learn new skills and extend my knowledge to ensure I am a highly capable employee.
- High personal standards and will always go the extra mile for any customer so they are contented with their purchase.
- Optimistic, cheerful, friendly, approachable person who is keen to assist.
- Logical and Methodical approach to problem solving.
- Competent ICT skills including mastery of Microsoft office.
Certification
First Aid Trained
Fire Warden
Timeline
Processing Administrator
Pelican Business Services
2019.02 - 2025.01
Shift Manager
Whittard Of Chelsea
2017.11 - 2018.11
Store Manager for Bristol and Bath
Grapetree
2017.07 - 2018.02
Supervisor
Lush Handmade Cosmetics
2015.07 - 2017.03
Sales Assistant
Lush Handmade Cosmetics
2012.10 - 2015.07
National Diploma - Music Technology
City of Bristol College
2007.01 - 2009.01
First Diploma - Music Technology
City of Bristol College
2006.01 - 2007.01
GCSEs - Art (Double award), Art, R.E, English, English Literature, Technology (Resistant Materials), Maths (Double award), Science (Double award), Music
Portway Community School
2001.09 - 2006.06