Summary
Overview
Work History
Education
Skills
Skills
Certification
Timeline
Generic

Jordan Willow Moss

Clevedon,North Somerset

Summary

Attentive administrative team member organised in managing enquiries and documents. Prompt in handling communications and developing resolutions for diverse concerns. Thorough and detail-oriented in following procedures. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.

Overview

12
12
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work History

Processing Administrator

Pelican Business Services
Nailsea, North Somerset
02.2019 - 01.2025
  • Resolving customer queries at first point of contact
  • Arranging billing and payment plans
  • Closing and opening customer accounts
  • Customer moves and updating details for the online portal
  • CRM updating
  • Established team trainer and shift manager when required
  • Working to KPI's & OPI's


Shift Manager

Whittard Of Chelsea
Bristol
11.2017 - 11.2018
  • Opening and Closing the store
  • Banking
  • Helping to Achieve Targets
  • Supporting the Managers
  • Daily Documents (Traceability, Temperatures etc)
  • Customer Service and Cash Handling

Store Manager for Bristol and Bath

Grapetree
Bristol
07.2017 - 02.2018
  • Opening and Closing the stores
  • Rotas
  • Banking
  • Stock Management
  • Dealing with All Enquiries
  • Store Health and Safety
  • Completing Reports within Deadlines
  • Filing Daily Documents

Supervisor

Lush Handmade Cosmetics
Cribbs Causeway
07.2015 - 03.2017
  • Open and Closing the Store
  • Banking
  • Helping to Achieve Targets
  • Supporting the Managers in all duties
  • Supervising the Shop Floor
  • Providing 5* Customer Service to customers
  • Cash Handling and Banking
  • Curated tailored customer consultations.
  • Fostered a positive work culture to boost employee morale.
  • Maintained team-oriented atmosphere with open communication and quick conflict resolution.
  • Trained new hires and set up mentoring relationships to drive team performance.

Sales Assistant

Lush Handmade Cosmetics
Cribbs Causeway
10.2012 - 07.2015
  • Customer Service
  • Cash Handling
  • Demoing Products & Skin/Haircare Consultations
  • Children’s Parties
  • Offered personalised shopping advice to enhance customer experiences.
  • Demonstrated product usage and features to customers.

Education

GCSEs - Art (Double award), Art, R.E, English, English Literature, Technology (Resistant Materials), Maths (Double award), Science (Double award), Music

Portway Community School
Bristol
09.2001 - 06.2006

First Diploma - Music Technology

City of Bristol College
Bristol
01.2006 - 01.2007

National Diploma - Music Technology

City of Bristol College
Bristol
01.2007 - 01.2009

Skills

  • Processing administration expert
  • Excellent time management
  • Confident communicator
  • Motivated to learn
  • High personal standards
  • Optimistic and cheerful
  • Friendly and approachable
  • Logical problem solving
  • Methodical worker
  • Microsoft Office and IT Skills

Skills

  • Very reliable and excellent time management skills.
  • Good interpersonal communication skills and extremely confident when working with the public.
  • Capable of working well in many environments, including effectively in both team and individual scenarios.
  • Constantly motivated to learn new skills and extend my knowledge to ensure I am a highly capable employee.
  • High personal standards and will always go the extra mile for any customer so they are contented with their purchase.
  • Optimistic, cheerful, friendly, approachable person who is keen to assist.
  • Logical and Methodical approach to problem solving.
  • Competent ICT skills including mastery of Microsoft office.

Certification

First Aid Trained

Fire Warden

Timeline

Processing Administrator

Pelican Business Services
02.2019 - 01.2025

Shift Manager

Whittard Of Chelsea
11.2017 - 11.2018

Store Manager for Bristol and Bath

Grapetree
07.2017 - 02.2018

Supervisor

Lush Handmade Cosmetics
07.2015 - 03.2017

Sales Assistant

Lush Handmade Cosmetics
10.2012 - 07.2015

National Diploma - Music Technology

City of Bristol College
01.2007 - 01.2009

First Diploma - Music Technology

City of Bristol College
01.2006 - 01.2007

GCSEs - Art (Double award), Art, R.E, English, English Literature, Technology (Resistant Materials), Maths (Double award), Science (Double award), Music

Portway Community School
09.2001 - 06.2006
Jordan Willow Moss