Jordan Wiggins
Liverpool
Summary
Detail-oriented and systematic Projects Officer with over six years experience, skilled at reviewing project documents, implementing and monitoring processes and making effective decisions to guide teams to produce high-quality results. Results-driven and proactive with a good sense of people and time requirements.
Currently studying for a Degree in IT and Computing: Software with a passion for coding.
Overview
7
7
years of professional experience
Work History
Contracts and Projects Officer
The Workers Education Association (WEA)
06.2018 - 1 2024
- Managed Subcontracting organisations to ensure projects are fully planned and delivered within budget and KPI's are met.
- Optimized project processes by identifying areas for improvement and implementing corrective actions.
- Created and maintained project management tools for all projects within the North West region using Microsoft Excel.
- Mentored junior team members, fostering their professional growth and enhancing overall team performance.
- Reviewed project documents and supporting materials.
- Provided detailed project status updates to stakeholders and executive management and Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project progress, identified risks and took corrective action as needed. Evaluated post-project outcomes, using lessons learned to inform future project planning activities.
- Developed and implemented project plans and budgets to ensure successful execution.
- Created and Generated detailed reports for tracking project progress, expenses, and budget throughout each stage of development and delivery.
Project Administration
The Workers Education Association (WEA)
08.2016 - 06.2018
- Streamlined internal processes, enhancing efficiency in project administration and reducing overhead costs.
- Collaborated with all departments to ensure timely completion of projects while maintaining high-quality standards.
- Created, executed and tracked new processes relating to contract compliance and project delivery.
- Ensured compliance with company policies, industry regulations and legal requirements throughout all aspects of project administration.
- Submitted project reports in relation to outputs and outcomes, providing evidence to funders and auditors.
Region Administration Team
The Workers Education Association (WEA)
01.2011 - 08.2016
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Gathered, organized and input information into digital database.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Provided exceptional customer service to both customers along with internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Receptionist
The Workers Education Association (WEA)
11.2011 - 08.2012
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Level 2 in Microsoft Access & Excel (Non-Accredited) -
7 GCSE's Grade A-B including English and Maths - undefined
Level 2 Diploma in ICT - undefined
NVQ Level 3 in Business and Administration -
Bachelor of Science - IT & Computing: Software
Open University
04.2001 -
Skills
Strategic Planning
Project Management
Cost Control
Budgeting and forecasting
Risk Management
Problem-Solving
Data Analysis
Compliance Monitoring
Programming Languages
Contract Management
Financial Administration
Project tracking
General IT Skills
Timeline
Contracts and Projects Officer
The Workers Education Association (WEA)
06.2018 - 1 2024
Project Administration
The Workers Education Association (WEA)
08.2016 - 06.2018
Receptionist
The Workers Education Association (WEA)
11.2011 - 08.2012
Region Administration Team
The Workers Education Association (WEA)
01.2011 - 08.2016
Bachelor of Science - IT & Computing: Software
Open University
04.2001 -