Jordan Whyatt

• Provide strategic leadership for the engineering services contract at Saica Paper UK, with full accountability for operational performance, customer satisfaction, commercial delivery, and Health & Safety.
• Held responsibility for contract performance, overseeing financial management, budgeting, forecasting, cost control, resource planning, and ensuring profitability.
• Managed client relationships as primary contract lead, developing long-term partnerships through effective communication and consistent service delivery.
• Lead multidisciplinary engineering teams, supervisors, and subcontractors, ensuring the safe and efficient delivery of maintenance services, major shutdowns, and capital projects.
• Drive operational excellence by implementing continuous improvement initiatives that enhance productivity, equipment reliability, and overall service performance.
• Identified opportunities to enhance contract performance and expand service delivery, strengthening commercial relationships to support sustainable business growth.
• Oversee workforce planning, training, and performance management, developing high-performing teams of sub contractors and promoting a culture of accountability and collaboration.
• Lead supply chain and procurement activities, managing supplier performance to achieve quality, cost, and delivery objectives.
• Champion a proactive Health & Safety culture, ensuring full compliance with legislation, company standards, and customer requirements while embedding safe working practices across all operations.
• Work closely with senior customer stakeholders to align engineering activities with business objectives, supporting long-term operational and strategic goals.

• Directed multidisciplinary teams of engineers, technicians, and contractors to deliver planned maintenance, shutdowns, plant upgrades, and capital projects.
• Implemented preventive and predictive maintenance strategies, resulting in improved equipment reliability and extended asset life.
• Identified root causes of equipment failures and implemented corrective actions through reliability engineering and continuous improvement methodologies, enhancing operational effectiveness.
• Led the implementation of a positive Health & Safety culture on site, driving compliance, risk awareness, and continuous improvement.
• Fostered collaboration amongst engineers, enhancing teamwork and communication.

Led an international team of field service engineers delivering installation, commissioning, maintenance, and upgrade projects across Europe, the Middle East, and South America.

• Managed planning and execution of field service activities and installations, ensuring safe delivery, optimal resource utilisation, and on-time, on-budget completion.
• Cultivated strong relationships with key international customers as senior operational contact, ensuring exceptional service, high customer satisfaction, and increased repeat business.
• Directed workforce planning, mobilisation, and logistics for global engineering activities, ensuring the right skills and resources were deployed to meet customer requirements.
• Ensured compliance with international Health & Safety standards and company procedures, fostering a strong safety culture across all field operations.

• Mentored and developed engineering personnel, fostering high-performing teams and facilitating succession planning and professional growth.
• Worked collaboratively with sales and manufacturing teams to support project delivery, business development, and long-term customer partnerships.
• Field Service Manager

• Assisted senior engineers during inspections; ensured compliance with standards.
• Contributed to safety protocols, reducing workplace accidents.
• Followed health and safety guidelines to maintain a safe working environment.
• Enhanced productivity with diligent completion of assigned tasks.