Jordan Walker

As a duty manager, I had multiple responsibilities which I was relied upon. It was my responsibility to analyse data to ensure that there were no unforeseen hurdles to come across. For example, I would use forecasts to make appropriate stock orders and schedule the correct team levels to ensure cost effectiveness, and the completion of daily reports to provide an overview to see where we excel and possibly lack. These are key responsibilities especially when managing a restaurant which is turning over £2 million annually. I would check the premises throughout the day and keep reports to make sure that the environment was safe, clean and welcoming. This includes the completion of assessments of any possible risks that could pose any harm. I would train team on their job role and also teach them about the laws and policies surrounding their role that is of immense importance. I convey a smooth daily operation by overseeing that my team were delegated correctly and best utilised. I have expertise in leadership and, like to maintain a good rapport with my team members and help and support them in their development. I deliver a high level of customer service and service journey which shows my ability to run a successful restaurant establishment.

This was my first job working as part of a large team. Here I learnt how to work and communicate within a large team in a busy environment whilst, upholding standards of cleanliness and guest satisfaction. It was my duty to ensure that arriving guests would feel welcome and have a memorable dining experience. I would achieve this by making conversations and always delivering our service with a smile. I quickly became a valued team member as, shortly in to my journey, I was assigned the role of one-to-one training with the new team whom started. My professionalism and work ethic then lead me on to my next journey within the company of Restaurant Duty Manager.

My duties whilst working at Coral Beach Leisure were:

• To serve customers wet products and sundries.
• Adhering to the laws around the distribution of alcohol to customers.
• Welcoming guests and handing keys to their holiday homes.
• To oversee the on-site laundrette by dealing with any problems.