Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jordan Wade

Service Desk Technical Analyst
South Shields

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Cyber Security position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
5
5
Certifications
1
1
Language

Work History

Service Desk Technical Analyst

CGI
Remote Working
10.2022 - Current
  • Technical support for hardware and software including desktops, laptops, thin clients, printers, and diverse business applications.
  • Install and configure software and printers, and assist with Active Directory tasks.
  • Maintain documentation and demonstrate strong technical skills.
  • Provide excellent customer service and communication skills, and work independently and as part of a team.

Fulfillment Associate

Amazon
Gateshead, STY
09.2021 - 06.2022
  • Work as an Amazon stower, responsible for physically evaluating and placing products in various bar-coded shelf positions using a portable scanner
  • Received and reviewed new orders, located requested merchandise, and promptly initiated processing.
  • Prepared and organized packages, containers, and pallets with correct merchandise counts.

IT Apprentice

Viewpoint
Newcastle upon Tyne, NET
02.2020 - 03.2021
  • Troubleshoot hardware and software issues, including diagnosing and resolving technical problems with computers, peripherals, and other electronic devices.
  • Utilize the ServiceNow ticketing system to track and manage requests for technical support.
  • Perform hard wiping of hard drives before recycling, ensuring that all data is securely erased in accordance with company policies and regulatory requirements.
  • Set up desks and workstations for new starters, including installing, and configuring hardware and software.

Education

GCSEs -

Mortimer Community College
South Shields, STY
09.2013 - 06.2018

Skills

Desktop Technical Support

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Certification

Mobility and Devices Fundamentals

Timeline

Microsoft Certified: Azure Fundamentals

06-2023

Service Desk Technical Analyst

CGI
10.2022 - Current

Fulfillment Associate

Amazon
09.2021 - 06.2022

Infrastructure Technician Level 3

04-2021

Microsoft Technology Associate: Windows Server Administration Fundamentals (MTA)

11-2020

Mobility and Devices Fundamentals

03-2020

IT Apprentice

Viewpoint
02.2020 - 03.2021

GCSEs -

Mortimer Community College
09.2013 - 06.2018

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Jordan WadeService Desk Technical Analyst