Jordan Sparkes
Bristol
Summary
Strategic Operations & Implementation Leader, Dynamic Operations Manager with a proven track record of architecting the infrastructure for large-scale market expansions and premium brand rollouts. Currently leading enterprise implementations at CareStack, specialising in the development of Standard Operating Procedures (SOPs) and Statements of Work (SOWs) that protect project margins and accelerate revenue recognition.
A unique hybrid of technical fluency (SQL, HTML/CSS) and commercial leadership, with extensive experience managing multi-site portfolios and B2B partnership networks. Expert in Change Management and Community Operations, dedicated to turning users into vocal brand advocates through data-driven success planning and high-touch stakeholder engagement. Certified PRINCE2 practitioner focused on delivering operational excellence, maintaining brand integrity, and driving sustainable growth in fast-paced, design-led environments
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Implementation Lead
CareStack
Bristol
2025.08 - Current
- Commercial Governance & Revenue Protection: Authored and implemented standardised Statements of Work (SOWs) that defined clear project boundaries, effectively eliminating scope creep and protecting project margins for enterprise accounts.
- SOP Architectural Design: Spearheaded the development of Standard Operating Procedures (SOPs) for the UK implementation team, reducing "Time-to-Live" by 32% and accelerating the recognition of recurring revenue.
- Large-Scale Project Portfolio Management: Directing a portfolio of high-value enterprise implementations, ensuring complex data migrations and technical workstreams are delivered on time to meet quarterly revenue targets.
- KPI Framework for Growth: Established a robust suite of Key Performance Indicators (KPIs) focused on implementation velocity and platform adoption, providing the executive team with data-driven insights to predict and mitigate churn.
- Strategic Change Management: Leading consultative workshops with C-suite stakeholders to drive digital transformation, ensuring high platform adoption rates that secure long-term contract renewals and expansion opportunities.
- Sales-to-Success Optimisation: Partnered with the Sales department to refine the handoff process, ensuring that commercial promises are operationally viable and that new accounts are primed for immediate value realisation.
- Consultative Account Leadership: Serving as the lead strategic partner for the UK’s largest dental groups, aligning CareStack’s capabilities with client business objectives to drive brand advocacy and referral-based lead generation.
Retail Operations Manager
Roamers & Seekers
Bristol
2016.01 - 2019.01
- Flagship Operational Excellence: Spearheaded daily operations and commercial strategy for the flagship retail location, maintaining a premium brand environment and achieving year-on-year revenue growth.
- B2B Account Management & Expansion: Managed the end-to-end relationship for a diverse network of retail partners, ensuring seamless order fulfilment, stock replenishment, and brand alignment across all stockists.
- Inventory & Logistics Optimisation: Overhauled inventory management processes to balance stock between direct retail and B2B channels, reducing stockouts and improving order turnaround times.
- Product Training & Brand Advocacy: Designed and delivered product knowledge sessions for third-party retail partners, empowering their staff to effectively sell the brand and driving a % increase in B2B re-order rates.
- Data-Driven Performance Tracking: Utilised sales data and customer feedback to identify high-performing wholesale regions, informing future product development and distribution strategies.
- Cross-Functional Leadership: Collaborated with production and marketing teams to sync campaign launches with both in-store events and wholesale deliveries, ensuring a unified brand message.
Enterprise Implementation & Onboarding Success Manager - B2B Saas
Henry Schein One
Bristol
2024.01 - 2025.06
- SOP Development & Process Standardization: Authored and implemented comprehensive Standard Operating Procedures (SOPs) for enterprise-level rollouts, ensuring 100% consistency in delivery across a newly formed team.
- Operational Team Leadership: Led the formation of a specialized team to manage large-scale solution rollouts for the UK’s largest enterprise accounts, establishing high-efficiency workflows and standardized practices within Jira.
- Scalable Documentation & Automation: Spearheaded the development of key documentation and automated reporting, significantly increasing team productivity and ensuring project delivery met strict timelines.
- Strategic Stakeholder Management: Cultivated and maintained strong partnerships with C-suite stakeholders, aligning project outcomes with digital transformation and long-term business objectives.
- Full-Lifecycle Implementation Oversight: Managed end-to-end operational transitions, including requirements gathering and change management, ensuring operational continuity for high-value clients.
- Performance Analytics & Health Monitoring: Utilized Gainsight and Jira to proactively monitor customer health and adoption metrics, addressing early indicators of issues to ensure consistent success.
- Cross-Functional Optimization: Worked closely with Product and Technical teams to gather user feedback, influence roadmap priorities, and enhance platform usability.
Customer Success Manager - B2B Saas
risr/
Bristol
2020.09 - 2023.10
- End-to-End Partnership Operations: Spearheaded the operational journey for global institutional partners, including the NHS and major universities, focusing on high-volume adoption and long-term value delivery.
- Strategic Relationship Management: Cultivated high-trust partnerships with key stakeholders, developing localised success plans and conducting performance reviews to align platform usage with organisational goals.
- Performance Monitoring & Retention: Proactively monitored "account health" metrics and implemented rapid-response strategies for at-risk partners, successfully reducing churn by over 30%.
- Revenue Growth & Market Expansion: Identified and secured growth opportunities within existing portfolios, driving revenue through strategic upsells and deepening platform integration.
- Community Building & Brand Advocacy: Fostered vibrant user communities by sharing best practices and success stories, turning high-level users into vocal brand advocates and champions.
- Cross-Functional Product Optimization: Partnered with Product and Technical teams to relay user insights and field data, influencing the development of features that enhanced the overall "customer journey".
- Operational Process Refinement: Contributed to the continuous improvement of internal success workflows, increasing team efficiency and ensuring expert-level guidance for all partners.
Junior Web developer/Project manager
Tickbox Marketing
Bristol
2013.10 - 2015.08
- Working as a junior web developer on the in-house CMS, utilising my skills in HTML, CSS, jQuery and JavaScript.
- Delivering client training on the use of the company’s CMS and web tools to enable their goals.
Photographer
Self Employed
Bristol
2016.01 - 2026.02
- Commercial, fine art and landscape Photography
Chef
2015.10 - 2020.08
- 5 years of experience with Japanese cuisine around the globe.
Education
Higher National Diploma - Public Services
Filton College
2010.01 - 2012.01
Skills
- OP & SOW Architectural Design: Expert at authoring Standard Operating Procedures and Statements of Work to ensure consistent brand execution and commercial protection across multi-site networks
- Revenue Operations (RevOps): Specialised in protecting project margins by eliminating scope creep and accelerating the "Time-to-Value" for new market rollouts
- KPI & Performance Analytics: Data-driven approach to monitoring regional health scores, operational velocity, and customer retention metrics
- Large-Scale Project Portfolio Management: Experienced in leading complex, 100 site integrations and technical rollouts within strict timelines using PRINCE2 methodologies
- B2B Channel & Partnership Management: Proven track record in managing diverse stakeholder groups, including wholesale stockists and global institutional partners (NHS, Universities)
- Community Building & Advocacy: Skilled in identifying and nurturing "Super Users" and brand advocates to drive organic platform adoption and community-led growth
- Consultative Stakeholder Leadership: Acting as a strategic advisor to C-suite and regional leads to align operational delivery with high-level business transformation goals
- Technical Fluency (SQL, HTML, CSS): Leveraging technical expertise to optimise backend processes, manage data migrations, and support localised marketing updates
- Cross-Functional Optimisation: Bridging the gap between Product, Marketing, and Success teams to refine the "Sales-to-Operations" handoff and influence the product roadmap
- Visual & Brand Operations: Utilising a background in photography and design to oversee visual merchandising standards and premium brand presentation across retail and digital touchpoints
Certification
- PRINCE2 7 Foundation & Practitioner Plus
Hobbies
Golf, Hiking, Photography
Experienced with
Jira, Canva, Gainsight, Hubspot, Asana, Salesforce, Microsoft suite SQL, HTML CSS
Characteristics
- Strategic Relationship Builder
- Customer-Centric and Empathetic
- Commercially Aware
- Analytical and Insight-Driven
- Tech-Savvy and Solutions-Oriented
- Proactive and Outcome-Focused
- Excellent Communicator and Presenter
Affiliations
- Hiking, padel and anything nerdy
References
References available upon request.
Timeline
Implementation Lead
CareStack
2025.08 - Current
Enterprise Implementation & Onboarding Success Manager - B2B Saas
Henry Schein One
2024.01 - 2025.06
Customer Success Manager - B2B Saas
risr/
2020.09 - 2023.10
Retail Operations Manager
Roamers & Seekers
2016.01 - 2019.01
Photographer
Self Employed
2016.01 - 2026.02
Chef
2015.10 - 2020.08
Junior Web developer/Project manager
Tickbox Marketing
2013.10 - 2015.08
Higher National Diploma - Public Services
Filton College
2010.01 - 2012.01