Summary
Overview
Work history
Education
Skills
References available on request
Timeline
Generic

Jordan Robertson

Aberdeen

Summary

Dedicated individual with a career expanding across the customer services and oil and gas sectors. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success. Loyal employee with solid understanding of training and mentoring employees. Strong awareness skills working in industrial environments onshore and offshore. Great expertise in offshore equipment testing and lifting. Dedicated team player proactive and hands-on in task completion.

Overview

11
11
years of professional experience

Work history

Offshore Inspector Trainee

Motive Offshore
Kintore
08.2023 - Current
  • Working offshore and onshore.
  • Carrying out LOLER inspections on lifting equipment being used offshore and onshore.
  • Carried out wire rope socketing on rope samples to be tested.
  • Inspecting rope access equipment
  • Operating air spooler.
  • Carrying out MRT inspections on wire ropes to check for any breakages.
  • Carrying out Masto steel wire rope lubrication.
  • Making up work orders for jobs going offshore.

NDT-Radiography Trainee

E-Group
Kintore
07.2022 - 08.2023
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Kept work shop overall clean and tidy.
  • Processed graphs through graph processor and also manually exposed graphs in manual machine
  • Drove company vehicles safely and legally dropping off and picking-up deliveries, maintaining brand reputation.
  • Carry out MPI, DPI and UV MPI inspections.
  • Labelled and stored incoming stock accurately and efficiently.
  • Offloading and onloading spools.
  • Obtained an Internal ticket for forklift usage

Customer Service Assistant

Marks & Spencer
Aberdeen, Aberdeen City
08.2016 - 07.2022
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints. Maintained up-to-date knowledge of store payment, return and exchange policies, providing expert customer guidance.
  • Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
  • Trained/mentored new associates in areas such as customer service, stock management and sales trading.
  • Achieved high sales percentages with consultative, value-focused customer service approach.
  • Coached colleagues on how to maintain and improve performance.
  • Upselling various bank products on offer to current and prospective customers.
  • Championed reduction of stock wastage by maintaining accurate inventory data to guide purchasing decisions, saving money and reducing waste.
  • Received and verified deliveries against order documentation. It was important that all stock was out before store opening. So myself as floor runner had to make sure that everyone was working to reach that target while running shop floor.
  • Provided performance reviews and tailored employee feedback and trained entirely new team members.
  • Collaborated across teams to align and deliver overarching business strategy and logistics within store.
  • Developed merchandising strategy to efficiently move overstock.

Customer Service Assistant

Marks & Spencer
Aberdeen, ABE
12.2015 - 12.2015

Barista

Cakes, Coffee and More
Aberdeen, Aberdeen City
01.2014 - 08.2015
  • Constantly expanded personal knowledge of coffee styles and varieties, providing knowledgeable customer guidance.
  • Managed peak café hours effectively, creating and delivering drinks swiftly to maintain efficient service.
  • Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
  • Cleaned counters, machines, utensils and seating areas for immaculate café conditions. Maintained clean, organised café workspaces, enabling co-workers to readily locate required supplies. Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
  • Cash handling.

Education

North East Scotland College
Aberdeen, Aberdeen City
05.2017

St Machar Academy
Aberdeen, Aberdeen City
06.2016

Skills

  • Brand awareness and upselling
  • Office 365 usage
  • Leading and coaching team developer
  • Sales forecasting
  • Dispatch applications familiarity
  • Customer relationship management
  • Employee performance reviews
  • POS system expertise
  • Sales transaction management
  • Stocking and replenishing/processing
  • Warehouse operations
  • First Aid trained
  • Forklift experience
  • Overhead crane trained

References available on request

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Timeline

Offshore Inspector Trainee

Motive Offshore
08.2023 - Current

NDT-Radiography Trainee

E-Group
07.2022 - 08.2023

Customer Service Assistant

Marks & Spencer
08.2016 - 07.2022

Customer Service Assistant

Marks & Spencer
12.2015 - 12.2015

Barista

Cakes, Coffee and More
01.2014 - 08.2015

North East Scotland College

St Machar Academy

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Jordan Robertson