Jordan Rachael Anderson
London
Summary
Analytical professional with MSc in Psychology and BSc (Hons) in Criminology. Experienced in clinical administration and utilising CRM systems, including Salesforce and Zendesk, to optimise operational efficiency. Skilled in implementing processes that enhance service delivery and support quality improvement. Strong communicator adept at coordinating between patients and healthcare professionals, dedicated to maintaining confidentiality and attention to detail.
Overview
4
4
years of professional experience
Work History
Clinical administrator
Diaverum
London
09.2024 - Current
- Increased productivity by effectively using medical software for patient management.
- Managed multiple priorities whilst ensuring seamless member experience at all times
- Prepared clinical reports that guided critical healthcare decisions
- Supported quality assessment initiatives to elevate patient care services
- Supervised administrative staff, fostering collaboration and efficiency in clinic operations
- Oversaw recruitment process, ensuring selection of competent staff members
- Organised staff rota to enhance operational productivity
- Managed patient billing processes to enhance financial tracking accuracy
- Managed stock and inventory to maintain compliance with safety standards
- Participated in regular training sessions to enhance product knowledge and service delivery skills
- Co-ordinated medical events and seminars to raise health issue awareness
- Conducted detailed research for accurate problem resolution
Branch Manager/ Area buyer
Webuyanycar
London
10.2023 - 03.2024
- Oversaw daily operations to optimise branch functionality and maintain on-site stock levels
- Ensure compliance with internal policies and customer service standards
- Evaluated product performance regularly; ensured alignment with business needs
- Analysed market trends to anticipate product demands
- Coordinated with external agencies for efficient vehicle transport logistics
- Coordinated with warehouse staff; ensured correct storage of goods
- Administered vehicle documentation and data entry, ensuring accurate complaint updates in CRM
Customer service executive
Zego
London
02.2022 - 11.2023
- Addressed customer complaints promptly, escalating unresolved issues to management for swift resolution
- Identified customer needs and presented additional products and services, contributing to sales growth
- Balanced multiple tasks simultaneously without compromising quality of service
- Documented customer interactions, supplying management with insights for strategic decision-making
- Assisted with product supply and ensured clients were provided accurate policies and were adequately informed in line with FCA guideline requirements
- Managed insurance policies and performed mid term adjustments
Education
Msc - Psychology
University of West London
England07-2023
Bsc with Hons - Criminology with Psychology
University of West London
England07-2019
Access to Social Sciences and Humanities -
South thames College
England06-2015
Skills
- Medical software
- Clinical reporting
- Quality assessment
- Safety compliance
- Confidentiality awareness
- Inventory management
- Financial tracking
- Microsoft Office
- Customer relationship management
- Complaint resolution
- Data analysis
- AI
- Team collaboration
- Critical-thinking
- Extensive service knowledge
- Interpersonal communication
- Administrative writing
References
Available upon request.
Timeline
Clinical administrator
Diaverum
09.2024 - Current
Branch Manager/ Area buyer
Webuyanycar
10.2023 - 03.2024
Customer service executive
Zego
02.2022 - 11.2023
Msc - Psychology
University of West London
Bsc with Hons - Criminology with Psychology
University of West London
Access to Social Sciences and Humanities -
South thames College