Jordan Powell Drew
Birmingham,West Midlands
Summary
Detail-oriented professional with strong organizational skills and proven ability to manage multiple projects with high accuracy. Experienced in administrative support, data entry, and management across various sectors. Demonstrated success in billing, financial services, and customer communication, contributing to operational efficiency. Committed to delivering top-level support in dynamic environments.
Overview
8
8
years of professional experience
Work History
Compliance and Targeting Administrator
The Insolvency Service
Birmingham, West Midlands
07.2025 - Current
- Assisted administration support team with managing diverse work tasks.
- Processed claims and applications from public for compulsory and non-compulsory liquidations.
- Responded to customer inquiries from business owners and company directors.
- Communicated with members of the public and private sector firms via telephone, letter, and in person.
- Researched information and made decisions based on evidence and procedures.
- Collaborated with specialist staff on technical matters.
- Updated information in office databases and case management systems.
- Worked with team members to achieve target results.
- Handled complaints with clear communication and problem-solving skills.
- Maintained safe working environments to reduce accident risks.
- Met service time and quality targets.
Connections Reform Administrator
National Grid Electricity Transmission PLC
Birmingham, West Midlands
04.2025 - 06.2025
- Facilitated mandatory and non-mandatory checks of legal documentation for companies seeking land permissions.
- Assisted in verifying land rights through lease agreements, purchase agreements, and title deeds.
- Conducted checks on original red line boundaries, site addresses, and scale of sites.
- Reviewed planning applications and confirmed signatures from company directors.
- Communicated with customers via email, telephone, and webchat to address their queries regarding registrations.
- Coordinated with solicitors to obtain necessary documents and signatures.
- Took minutes during management meetings and contributed to strategy discussions.
- Managed task planning using Microsoft Excel.
- Organised diary for the team and ensured efficient scheduling.
- Printed and collated physical bundles for court proceedings.
- Performed thorough checks for discrepancies in applicant submissions.
Field Service Management Jeopardy Coordinator
Virgin Media O2
Birmingham, West Midlands
02.2025 - 04.2025
- Utilising the Field Service Management software (Aurora, Badger, Force CRM, G/Communications Network, Symology) to despatch engineers nationwide for fixing of Cabinets, Footways, Carriageways, Termination Lids (metal and plastic), exposed wires etc for the safety of the public for the United Kingdom
- Communicating with John Henry Group for any jobs, faults and fixes relating to their company
- Using StreetWorks to log faults and dispatch engineers
- Government website’s Manage Roadworks Section 81 and unattributed works to log work completed and pending
- Chasing engineers for urgent issues and ensuring the correct safety measures have been made
- Working alongside local councils regarding faults and issues that require urgent attention
- Issuing invoices with purchase numbers for the fixing of faults and replacement parts
- Answering calls from members of the public reporting faults and any inconvenience caused by engineers and roadworks
- (Temporary)
Business Support Administrator
Barker Brettell LLP
Birmingham, West Midlands
07.2023 - 01.2025
- Support Admin duties – producing and sending renewals invoices, producing and sending trademark invoices, sending payment reminders, chasing payments. Adjusting currency data for the Accounts team
- Reception duties – front of house task, greeting visitors, answering telephone calls and diverting, updating telephone log, ordering food and other consumables, checking invoices for office supplies and consumables, booking and laying out meeting rooms, updating spreadsheets
- Print and Post duties – organise deliveries, scanning of post, franking Royal Mail post, sending DHL booking of couriers, organise DHL collections
- (Temporary)
- Provided helpful and attentive office support, including customer and employee support.
- Implemented and maintained administrative procedures, improving workflow and productivity.
- Kept files organised, categorised and up to date be performing regular organisational tasks and data audits.
- Made travel arrangements for employees as requested, including transport, hotels and other activities.
- Coordinated travel arrangements and accommodations, supporting business operations and travel needs.
- Managed database systems, assuring accurate and up-to-date information storage.
- Processed invoices and managed expense reports, contributing to budgetary control.
- Handled incoming and outgoing correspondence, ensuring timely distribution and response.
- Monitored inventory of office supplies and equipment, ensuring availability and operational readiness.
- Provided customer service, resolving queries to ensure satisfaction and service excellence.
- Regularly monitored office, kitchen and equipment supplies, promptly ordering and replenishing low stock items when needed.
- Reviewed and updated business support policies and procedures to comply with new regulations.
- Worked effectively with office secretarial teams to ensure efficient administrative business support.
- Coordinated with senior management to identify and prioritise business support needs, aligning resources with corporate objectives.
- Cultivated a culture of continuous improvement within the business support department, championing innovation and efficiency.
Business Support Administrator
Bevan Brittan LLP
Birmingham, West Midlands
03.2023 - 07.2023
- Electronic filing using Document Management System (DMS) and Collaborate
- Processing incoming post
- Compiling electronic bundles for court
- Conflict searching and Matter opening
- Courier management
- Processing incoming requests via departmental inboxes
- Reprographics – printing, scanning, editing of documents
- Supporting travel requests
- Maintaining stationary supplies
- (Temporary)
Crime Fees Clerk
No 5 Barristers Chambers
Birmingham, West Midlands
10.2022 - 03.2023
- Accurately process all defence claims and submit.
- Accurately process all Crown Prosecution Service claims and submit fee notes
- Prepare weekly payment schedule of defence fees and mark off payments when received
- Bill in accordance to Legal Aid Scheme D and Scheme E
- Check Zanzibar daily and agree orders for payment
- Liaise with Counsel regarding taxed claims and deal with appeals
- Running and investigating Completed Unbilled Cases Report monthly (defence)
- Submit fee notes to other Chambers and Solicitors for work done for other sets
- Chasing Courts and Solicitors for Representation Orders and Indictments
- Assisting Counsel with fee queries
- Prepare and submit appeal notices/bundles to the Costs Judge
- Processing and managing dead briefs inbox
- Prepare and submit POCA claims to the NTT (enhanced fees)
- Utilised electronic, standard and certified mail services to deliver invoices
- Received payments through various methods and checked for credibility
- Monitored outstanding invoices and performed collections duties
- Executed billing tasks and recorded information in company databases
- Processed payment via telephone and in person with focus on accuracy and efficiency
- Prepared monthly, quarterly and annual reports of all billings
- (Permanent)
- Conducted data entry tasks with a high degree of accuracy, updating databases and maintaining up-to-date records.
- Investigated reasons for failed billing and followed agreed process to process accurate billing.
- Oversaw payment transactions, including billing adjustments and refunds, with accuracy and integrity.
- Coordinated with finance department to ensure timely billing and collection of payments.
- Processed client payments, issuing receipts and managing billing queries with accuracy and discretion.
Administrative Assistant
No 5 Barristers Chambers
Birmingham, West Midlands
07.2021 - 10.2022
- Sending Fast Track and Multi Track documents to 80+ Personal Injury and Clinical Negligence barristers
- Providing barristers with instructions and issuing them tasks to be completed within the instructing solicitors requested timeframe
- Uploading documents to the internal system and Dropbox. These includes Word documents, PDFs and various video platforms. Scanning of hard copy papers
- Collating and printing trial bundles for court hearings
- Billing work completed by barristers and sending the fee notes to the instructing solicitors
- Filing and storing hard copy papers, USBs and DVDs
- Provided printing, photocopying scanning support to colleagues
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff
- Researched, analysed, and summarised data for research
- Ordered office supplies and researched new deals and suppliers
- Coordinated and facilitated company social outings and lunches, showing up to event venues in advance to make preparations.
- Drafted documents and reports for management review
- (Permanent)
Multi-skilled Operator
Ernst and Young
Birmingham, West Midlands
04.2021 - 07.2021
- Sending and printing Bank Confirmation letters
- Supporting accountants through in administrative ways
- Managing personal documents such as scanned passports, HMRC papers, driver's licenses, bank records
- Booking couriers for the sending of equipment and paperwork
- Sorted, classified and packed products by size and weight, verifying conformance to quality standards.
- Weighed letters and parcels, computed mailing costs based on weight, type and destination and affixed correct postage.
- (Temporary)
Business Support Administrator
Birmingham Children’s Trust
Birmingham, West Midlands
02.2021 - 04.2021
- Informing social workers of new information on open cases
- Updating reports and spreadsheets
- Checking information on internal systems - Eclipse and BCC portal
- Taking outcome notes from meetings
- Created new leads, taking ownership and management of new accounts.
- Provided basic IT support to office users of desktops, laptops and devices.
- Acted as point of contact for internal and external stakeholders, managing shared team inboxes and forwarding correspondence promptly.
- Kept back-office operations smooth and efficient to support business needs.
- Organised meetings, took meeting minutes and completed follow-up actions.
- Built and maintained strong working relationships with colleagues.
- (Temporary)
Powershop Agent – Energy Specialist
Powershop Energy
Birmingham, West Midlands
09.2020 - 01.2021
- Handling customer account queries and complaints regarding energy usage and expenses
- Process sales and sign-ups for new customers
- Manage customers' energy related finances
- Handling of customers' billing (direct debit and Smoothpay)
- Working as a subsidiary of Sainsbury's Energy, Npower Select and Wigan Wasps Energy
- Consulted with customers related to end-use natural gas applications and conducted technical and economic analysis
- Recommended energy efficiency improvement methods to commercial, industrial and social audiences
- Used tactical techniques to create a targeted sales approach, ensuring optimal productivity and profits
- Managed development, design and construction of energy conservation projects to ensure acceptability of budgets and timelines, conformance to laws adherence to approved specifications
- Checked designs for potential risks and non-conformance issues with health and safety regulations
- (Temporary)
Post room Teams Assistant and Reprographics Clerk
No 5 Barristers’ Chambers
Birmingham, West Midlands
01.2020 - 09.2020
- Assist Barristers with their needs
- Assist Legal Clerks
- Entering court case information into the private database
- Photocopying, scanning and printing court documents
- Binding, laminating and filing court documents
- Deliver court documents by hand to courts or law firms in the city
- Pigeon holing
- Responsible for stationary ordering
- Franking Royal Mail, DX post and arranging couriers
- Daily quality checking of facilities (cleaning or changing whenever necessary)
- Opening and closing the building after hours
- Arranging office events/ parties
Business Support Administrator
Avanti West Coast
Birmingham, West Midlands
12.2019 - 01.2020
- Quality checking 1000+ letters and cheques each day
- Issuing refunds for customers by sending cheques and vouchers
- Amending errors
- Resolving customers complaints
- Communicated customer feedback through appropriate channels to help fuel continuous improvement.
- Communicated with customers politely, promptly and professionally
- Used time-management skills to minimise complaint lifecycle and meet regulatory timelines
- Escalated urgent, complex or technical cases following established procedure
- Responded to customer feedback within target timescales
- (Temporary)
Multi-Skills Operator
Vesey UK Ltd
Birmingham, West Midlands
07.2019 - 11.2019
- Process invoices and billing
- Dispatch shipments
- Picking and packing duties
- Liaising with customers and other third-party organisations
- Processed orders using handheld scanners with speed and precision
- Verified final dispatches for quality, accuracy and consistency
- Kept clean working area, reporting any issues to management
- Complied with health and safety by responsibly using equipment
- Safely moved and stored stock to protect company assets
- Accurately packed and picked high-volume orders in fast-paced environments.
- Performed product inspections to support quality control initiatives
- Sorted stock to prepare for processing activities and increase efficiency
- Quality checked products before being shipped out
- Maintained quick pace to meet order deadlines, contributing to smooth dispatch activities
- (Temporary)
Data Management Administrator
Rivus Fleet Solutions
Solihull, West Midlands
08.2019 - 09.2019
- Quality checking each document and checking the validity
- Chasing missing documents through telephone and email
- Contacting service providers daily
- Uploading and checking the BT Portal for documents in case of duplicate entries
- Checking the Prestige/Unity system for documents in case of duplicate entries
- Checking the 1Link for documents in case of duplicate entries
- General administration tasks
- Operating the Mitel and Micollab communication system
- Maintained client confidentiality by handling all sensitive information in compliance with GDPR
- Verified accuracy of information and sorted information of documents for computer entry
- Quality checked information entered and promptly corrected errors
- Wrote reports and correspondence from dictation and handwritten notes
- Address enquiries by phone or email regarding data information
- Photocopied, scanned and printed relevant data for manager
- (Temporary)
Administration Assistant/Head of Reprographics
Finance and Management Business School
Birmingham, West Midlands
10.2018 - 05.2019
- Inputting, quality checking and entering data
- The printing and scanning of documents
- Organising certificates and sending them to the students
- Sending of packages and letters
- Ordering stationary for the office, teachers and students
- Greeting/interacting with students and clients over the phone and in person
- Registering students on the company database
- Invigilating examinations and updating Internal Leaner Register with attendees, absences and results
- Billing for courses/examinations
- Followed safety precautions in printing to prevent injury or damage
- Fed machines with right quantities of paper to prevent pauses in printing
- Replenished materials to prepare printing machines for production
- Assessed quality of printing against company standards, cleaning, maintained and adjusted machinery
- (Permanent)
- Handled client correspondence and internal communications in professional manner.
- Answered telephone calls to offer information, direct callers and take messages.
- Provided high level of administrative support, including copying, faxing and document distribution.
- Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.
- Handled photocopying documents, updating files and faxing communications for staff.
- Maintained stringent records of external correspondence.
- Sorted physical and digital information and sent to correct locations or personnel.
Education
Certificate of Higher Education - BIIAB Level 1 Award in Foundation Learning and Employability
Birmingham Metropolitan College
Birmingham, BIR2018
GCSEs - English Literature
Kingsbury School
Birmingham, BIR2011
GCSEs - Science
Kingsbury School
Birmingham, BIR2011
GCSEs - Business Studies
Kingsbury School
Birmingham, BIR2011
Certificate of Higher Education - HABC Level 2 Award in Food Safety in Catering (QCF), BIIAB Level 1 Award in Foundation Learning and Employability Skills
Birmingham Metropolitan College
Birmingham, BIR08.2017
GCSE - Mathematics AQA, English Literature OCR, Science EDEXCEL, Media Studies OCR, Business Studies OCR
Erdington Academy
Birmingham, BIR06.2011
Certificate of Higher Education - Introduction to Bookkeeping and Accounting, Fundamentals of Accounting
The Open University
Birmingham, BIR03.2021
GCSEs - Media Studies
Kingsbury School
Birmingham, BIRSkills
- Microsoft Office and 365 (Word, Outlook, Excel, all to a high proficiency)
- ChatGPT
- Meridian Law Connected System
- 3E Financial Management
- HighQ Collaborate
- Bundledocs
- FileSite – iManage
- MatterSphere
- Money handling
- Document editing
- Invoicing and billing production
- Legal aid billing
- Reception management
- Telephone communication
- Rota management
- Cisco systems
- Launchpad software
- Remedy ticketing system
- Badger tracking tool
- Major Connections Tracker (MCT)
- Crown software
- Xero accounting system
- Customer Service
- Customer service excellence
- Attention to detail
- Administrative procedures
- Written and verbal communication
- General office administration
- Customer service
- Case management systems
- Data entry
- Problem solving
- Document management
- Task planning
- Regulatory compliance
- Meeting coordination
- Time management
- Relationship management
- Highly organised
- Reporting and documentation
- Record-keeping
- Leadership skills
- Maintaining office records
- Database administration
- Customer relationship building
- Outstanding customer service
- Invoicing
- Organisation and prioritisation
- Operational support
- Event planning
- Basic accounting
- Results-driven
- Office equipment operation
- Bookkeeping
- Discretion and confidentiality
- Project Management
- Operations management
- Strategic planning
- Data analytics
- Strategic decision-making
- Strong IT
- Facility management
- Professional correspondence
- Quality control procedures
- Customer relationship management systems
- Financial reporting
- Negotiation
- Client account management
- Logistical planning
- IT troubleshooting
- Performance monitoring
- Knowledge of hr practices
- Project coordination
- CRM Software proficiency
- Policy implementation
- Department management
- HR policies and procedures
- Organisational development
- Inventory management systems
- Contract negotiation and administration
- Regulatory requirements understanding
- Supply chain coordination
- Contract management
- Strategic research
- Digital marketing
- Public relations strategies
- Supply negotiation
- Production reporting
- Contract review
- Budgeting and financial planning
- Organisational change
- Business correspondence
- Dictation typing
- Intercultural competence
- Business intelligence tools
- Market research techniques
- Physical resource management
- Policy development
- Budgeting and financial analysis
- IT infrastructure understanding
- Project oversight
- Digital marketing strategies
- E-Commerce platforms
- SAGE Accounts
- Innovation management
- Process optimisation tools
- Project management software
- Sustainability initiatives
- Corporate governance
- Complex resource management
- Financial governance
- Financial risk analysis
- Autonomous
- Competitor analysis
- Project management software experience
- Intellectual property law
- Mailchimp
- Positive attitude
Custom Section
- Microsoft Office
- Microsoft 365
- ChatGPT
- Meridian Law Connected system
- 3E Financial Management
- HighQ Collaborate
- BundleDocs
- Filesite – iManage
- MatterSphere
- Money handling
- Reprographics – Xerox, Sharp, Canon
- Document editing
- Invoicing and invoice production
- Graduated Fixed Fees Scheme billing
- Legal Aid billing
- Reception work
- Telephone communication
- Rota management
- Cisco
- Launchpad
- Remedy
- Badger
- Major Connections Tracker (MCT)
- Crown
- Xero
Hobbies and interests
- Painting
- Writing
- Reading
- Sports
- Travelling
- Chess
- Photography
Timeline
Compliance and Targeting Administrator
The Insolvency Service
07.2025 - Current
Connections Reform Administrator
National Grid Electricity Transmission PLC
04.2025 - 06.2025
Field Service Management Jeopardy Coordinator
Virgin Media O2
02.2025 - 04.2025
Business Support Administrator
Barker Brettell LLP
07.2023 - 01.2025
Business Support Administrator
Bevan Brittan LLP
03.2023 - 07.2023
Crime Fees Clerk
No 5 Barristers Chambers
10.2022 - 03.2023
Administrative Assistant
No 5 Barristers Chambers
07.2021 - 10.2022
Multi-skilled Operator
Ernst and Young
04.2021 - 07.2021
Business Support Administrator
Birmingham Children’s Trust
02.2021 - 04.2021
Powershop Agent – Energy Specialist
Powershop Energy
09.2020 - 01.2021
Post room Teams Assistant and Reprographics Clerk
No 5 Barristers’ Chambers
01.2020 - 09.2020
Business Support Administrator
Avanti West Coast
12.2019 - 01.2020
Data Management Administrator
Rivus Fleet Solutions
08.2019 - 09.2019
Multi-Skills Operator
Vesey UK Ltd
07.2019 - 11.2019
Administration Assistant/Head of Reprographics
Finance and Management Business School
10.2018 - 05.2019
Certificate of Higher Education - BIIAB Level 1 Award in Foundation Learning and Employability
Birmingham Metropolitan College
GCSEs - English Literature
Kingsbury School
GCSEs - Science
Kingsbury School
GCSEs - Business Studies
Kingsbury School
Certificate of Higher Education - HABC Level 2 Award in Food Safety in Catering (QCF), BIIAB Level 1 Award in Foundation Learning and Employability Skills
Birmingham Metropolitan College
GCSE - Mathematics AQA, English Literature OCR, Science EDEXCEL, Media Studies OCR, Business Studies OCR
Erdington Academy
Certificate of Higher Education - Introduction to Bookkeeping and Accounting, Fundamentals of Accounting
The Open University
GCSEs - Media Studies
Kingsbury School