Jordan Phillips
SOUTHAMPTON,HANTS
Summary
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, taking on new tasks and providing professional support.
Overview
13
13
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Support worker
Sportfit Support Services
Southampton, Hampshire
06.2015 - Current
- Built strong patient relationships through compassionate care and friendly rapport building.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- 10 years providing physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Liaised with external and internal professionals to provide holistic support.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
Fundraising assistant
Home Fundraising
Southampton, Hampshire
05.2014 - 03.2015
- Over 3 months door-to-door fundraising agency
- Working with various charities
- Adapted sales pitches and presentations to meet bespoke customer requirements.
- Met personal and team sales targets consistently.
- Delivered leaflets and other promotional items to assist customer communications.
- Maintained smart appearance and polite manner at all times.
Customer service
Waitrose & Partners
London, Surrey
07.2012 - 06.2013
- Over 6 months Handling customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Recorded and processed customer data accurately.
- Managed high-volume customer queries simultaneously through effective multitasking.
Education
Diploma of Higher Education - Live Sound Technology
Southampton Solent University
Southampton 09.2013 - 05.2016
Diploma of Higher Education - Production Arts
Kingston College
Kingston upon Thames 09.2011 - 03.2013
GCSEs - GCSEs
Raynes Park High School
London 09.2008 - 06.2011
Skills
- IT skills
- Team player
- Adaptable
- Reliable
- Flexible
- Hardworking
- Motivated
- Time management
Certification
Full UK driving licence
Affiliations
- Music production
- Baking for my dogs
Timeline
Support worker
Sportfit Support Services
06.2015 - Current
Fundraising assistant
Home Fundraising
05.2014 - 03.2015
Diploma of Higher Education - Live Sound Technology
Southampton Solent University
09.2013 - 05.2016
Customer service
Waitrose & Partners
07.2012 - 06.2013
Diploma of Higher Education - Production Arts
Kingston College
09.2011 - 03.2013
GCSEs - GCSEs
Raynes Park High School
09.2008 - 06.2011